Holm Automotive Center Inc - Service Center

I was so impressed with the service and the good professionalism by Brian W. Haden on my last visit to Holm automotive Center. I was informed and he keep me posted on the problems they found with my professionalism by Brian W. Haden on my last visit to Holm automotive Center. I was informed and he keep me posted on the problems they found with my car when I took it in for a regular service call. He made sure that my car was clean when he gave the car back to me. You need more service consultant's like Brian in your dealerships! More

The reason I have given it a high rating for customer The reason I have given it a high rating for customer service is because we were 150 plus miles from home heading east on I-70 near Salina on a The reason I have given it a high rating for customer service is because we were 150 plus miles from home heading east on I-70 near Salina on a trip that would go through several states, (needing to get to KY the next evening) when our car started acting up. We were able to get to the next town which was Abilene and found Holms Automotive Center but they were getting ready to close for the day. Jamie and the mechanic were willing to stay longer to check out our car offering us great customer service!. The reason I have rated it high for quality of work is because the mechanic was very thorough in testing it to make sure he knew what needed to be done to fix the problem. The service and work was efficient and effective. The workers and staff were all very friendly and courteous even when it was almost closing time, They went beyond their responsibility in recommending some options for motels, and places to eat.and by offering rides to and from the motel while our car was getting fixed! The next day everything went as planned and our overall experience with this business was terrific.The price was even much lower than was anticipated. Later in the day we were pleased and surprised to get a phone call from Jamie wondering how the car was working. We have not had any problems with the car since! We are so pleased with the professional and good service we were given and would definitely recommend this place to others! More

We have purchased two vehicles from this dealership and have had numerous service visits. Each time the staff had gone way above and beyond our expectations. We have always been treated like friends and no have had numerous service visits. Each time the staff had gone way above and beyond our expectations. We have always been treated like friends and not just another sale. We will continue to purchase our vehicles from this dealership and will certainly recommend them to others! More

I took my vehicle in for my first free oil change as well as a wheel noise issue. I was very pleased with the overall service I received. Chuck Loader was my service consultant and did a wonderful job, he to as a wheel noise issue. I was very pleased with the overall service I received. Chuck Loader was my service consultant and did a wonderful job, he took great care of me & my vehicle! More

While having the oil changed and vehicle inspected on a 2009 Chevrolet Impala at another Chevrolet dealer, I was informed as follows: "During inspection noticed play in the RF wheel bearing notified cus 2009 Chevrolet Impala at another Chevrolet dealer, I was informed as follows: "During inspection noticed play in the RF wheel bearing notified customer. Customer elected not to fix at this time Quoated price $608.36" This is an exact quote written on the ticket. My wife and I purchased the car new at this dealer. Shocked, I left this Chevrolet dealer and drove to Holm Automotive, another Chevrolet dealer, the same afternoon. I was introduced to Jamie Avers, a service consultant. After telling him the problem, he pulled the car into service and started looking on the computer. After verifing my name, he told me how much it would cost by making a zero with his fingers. He printed off the powertrain limited warranty information for me and my wife to have. He told me that the work could be done immediately. In less than an hour, I had gone from no offer of any warranty service and a cost of over six humdred dollars out of my pocket to zero dollars. While waiting for the repair in the customer waiting area, Mr. Tim Holm came and introduced himself, wanted to know my name and we had a friendly discussion. The repair on the Chevrolet Impala was completed in about an hour that afternoon and all of the people which I interacted with were very professional and friendly at Holm Automotive Center Inc., Abilene, KS. I hope that this review has answered the "Why" and that it will be accepted. More

I went to Holm Chevrolet (Chuck Loader) to see if they could remove a tow bar from the front of my cadillac. We used a motorhome to tow the vehicle. Chuck was friendly and very willing to explain to me ho could remove a tow bar from the front of my cadillac. We used a motorhome to tow the vehicle. Chuck was friendly and very willing to explain to me how they would do it. I did not have to wait; they got it right in and removed it. When I picked it up Chuck went over the procedure again. He is a very friendly, courteous and willing to help person. I would highly recommend him and Holm Chevolet for servicing a vehicle. Judy Clausen More

Everyone at Holm has been helpful and friendly. I took our car in for warranty work, when I got there they discovered the wrong part was ordered. I could tell they felt really bad. Chuck apologized many our car in for warranty work, when I got there they discovered the wrong part was ordered. I could tell they felt really bad. Chuck apologized many times and offered to come get our car, so we wouldn't have to take off of work, when the correct part came in. Holm service department had the part reordered and our car repaired in less than a week. Holm helped us three years ago with a diesel pickup that we bought some where else and they treated us like we regular customers. Since then we have leased a Equinox and just bought a used pickup. I think we will work with Holm for many years. More

I went to Holm's for an oil change and it was determined that I had some other issues with my car and a part had to be ordered. Due to the requirement of my car remaining at the dealership overni determined that I had some other issues with my car and a part had to be ordered. Due to the requirement of my car remaining at the dealership overnight, Mr. Loader assisted me with obtaining a rental car (free of charge) in order for me to travel to my job. I believe Mr. Loader provides excellent customer service. I would highly recommend the Service Department at Holm's. More

I went to Holms with my pickup,and discussed putting a new set of tires on . Chuck Loader set me up a time and they had my tires on, had to replace 2,low air sensors on the tires. I drove the for day or s new set of tires on . Chuck Loader set me up a time and they had my tires on, had to replace 2,low air sensors on the tires. I drove the for day or so but low tire light would not stay off. Chuck called a near by Dodge dealer and set up a time for me to take it there ,to check the sensors. They had to be replaced with Dodge senors.Chuck had to do alot of calling and other paper work ,and dealing with the other sensors from the other dealership,and returning the ones they had put in.When all was said and done,My truck rode super on the new tires and i got a great price on them.Two or three weeks later i reciecved a check in the mail for the difference in the price of the sensors.I thought Chuck treated me great . I got a great deal on my pickup tires.A month or so later i called service and Jamie Avers worked with me on a set of tires for my car. I got a great deal on tem as well. I had problems with 2 the tires being defective.I had one blowout,they replaced it ,and i had another blowout, maybe 6 miles north of Holms. I called and told them what had happened and about 20/30 minutes they brought me a tire and followed me to Holms.Within a few minutes Gary Hassselman had looked at the tires and with Jamie,and Kit they took my car in and put 4 new tires on my car. There is alot more to my bad luck story but when you have bad luck like mine,You could not ask for or find A better group of Guy and Girls to help you out with fast and great service like Tim Holms Auto and the service Tech,s with Gary Hassleman. More