Holm Automotive Center Inc

Very professional prepared for my appointment and had the rental ready to drive. Great worker; Gave paperwork with instructions very helpful. rental ready to drive. Great worker; Gave paperwork with instructions very helpful. More

Chuck Loader in Holm's Service Department does an exceptional job. His communication skills and customer service are exceptional. He always ensures my vehicle is returned to me in exceptional operati exceptional job. His communication skills and customer service are exceptional. He always ensures my vehicle is returned to me in exceptional operating condition. Thank you, Chuck!! More

They were very helpful through the process! Got my vehicle fixed in a very timely manner! Got my vehicle fixed in a very timely manner! More

I am very unhappy! I chose Holms as a repair shop because it was the only shop in Abilene that my Insurance approved! I took my vehicle in to be estimated and was given I chose Holms as a repair shop because it was the only shop in Abilene that my Insurance approved! I took my vehicle in to be estimated and was given a 6 weeks time frame on when they would be available to get me in. I wait the 6 weeks then get a phone call the week before it is supposed to go in asking me if I wasn’t to schedule an appointment for service. I said it was already scheduled to go in. She tells me the consultant put it down as an estimate. Not a repair. When I asked if parts were in she told me yes they were and they’d see me Monday. I also asked why I was told it would take 2 weeks to work on it when the estimate said 28.5 hrs. She said because some technicians were out for a couple of the days so they would be short on help. I said then I’ll just wait to bring my vehicle until technicians are there. She said it will be worked on and to bring it Monday. Monday morning comes around I drop my vehicle off and leave! That whole week my vehicle was never touched and I was then told that they were waiting on parts to come in, which told me someone was lying to me. The next Monday came and the link showed that my vehicle still hadn’t been started. So I called and spoke with the manager and told the manager that if my vehicle still hasn’t been started that I was just going to come and pick it up and chose a different repair shop because a whole week of having my vehicle and not starting on it is unacceptable. The manager let me know that all parts are in and my vehicle had been started and it was currently in the bay. Today I get a message saying my vehicle is almost finished in the body shop and will be in paint soon. And then about 2 hrs later another message that said my vehicle is in line to be paint but the painter is out tomorrow and they would hopefully be done with it by the end of next week. Your kidding me right. This is my only way of transportation. I have children to take and get from school. When I bought this vehicle the rental insurance wasn’t transferred over like I thought so insurance won’t even pay for a rental. And Holms advised they have no loaners at this time. Come to find out my vehicle is in the body shop with no bumper. No headlight and no fender. How is it done in the body shop when all that was taken off my vehicle is the damaged parts. And it took 2 weeks for those parts to be taken off. 28.5 hrs of labor that’s estimated and it’s going on 2 weeks that my vehicle has been at Holms and will be another week before I’m able to hopefully get it back. Yeah Right. I am very frustrated. And have never had this happen before. My usual shop in Salina has always had my vehicle returned with a week. I know if I ever hit another deer again that I will not use Holms. Between the extended time frame and feeling lied too on multiple occasions I will also never recommend Holms for any body repair service. I will say Miranda was manager who was able to get me the most information and was very nice when I spoke to her on the phone. It’s not her fault. More

Every person in the dealership greeted me and made sure I had what I needed! While I was there an older couple were there and the owner was talking to them because they said they had been buying cars there f had what I needed! While I was there an older couple were there and the owner was talking to them because they said they had been buying cars there for at least 40 years. When I went back to get license holder put on front of my vehicle the service department was just as friendly and helpful! I will highly recommend Holm Auto! And Michelle was the best!!! Loved her!! More

My late husband I have been customers for years. ..my husband for 30+ years and myself for 14 years and they are so cordial and pleasant to work with. ..my husband for 30+ years and myself for 14 years and they are so cordial and pleasant to work with. More

Chuck was fantastic to work with as always! He provided quick, efficient service and made the entire process easy from start to finish. I especially appreciated being able to pay through a link He provided quick, efficient service and made the entire process easy from start to finish. I especially appreciated being able to pay through a link ahead of time, which made picking up my vehicle fast and convenient. Great communication, great service, and an overall excellent experience. Thank you, Chuck! More

I had a good overall experience. The service was timely and efficient. They misquoted a service but worked with me on the cost of the repair. The service was timely and efficient. They misquoted a service but worked with me on the cost of the repair. More

The staff is very professional and helpful. The service was great they had me out within an hour. The service was great they had me out within an hour. More

Best place to buys car and have it serviced! We can trust Holm for everything!! We can trust Holm for everything!! More