Hollywood Kia - Service Center

Kia Rio Took my car in as the AC was not working. The staff was excellent, friendly and the service was great. They had to get a part for me from another loca Took my car in as the AC was not working. The staff was excellent, friendly and the service was great. They had to get a part for me from another location and I chose to wait there and I was very comfortable reading the paper and watching TV. More

Awesome I came in the manager greeted me by name with a smile and was egret to assist, got me in with Randy the service advisor and they took good care of my I came in the manager greeted me by name with a smile and was egret to assist, got me in with Randy the service advisor and they took good care of my vehicle. As I waited in the waiting room it was brought to my attention about my tale light on the passenger side was out and fixed it also. It's a fact they give great service and I'm not that far from home. More

Fraud fraud fraud!!! I purchased a new Kia Soul with a Platinum Warranty in 2011. I thought everything was wonderful until recently when I went in for a repair. I got a na I purchased a new Kia Soul with a Platinum Warranty in 2011. I thought everything was wonderful until recently when I went in for a repair. I got a nail in my tire, something that is clearly covered by the warranty road hazard assistance, and I was told I had no coverage. Long story short, they sold me a lie, a warranty that doesn't exist. Apparently the paperwork was filed incorrectly and I never had coverage. Even though I paid a lot of money for it and I have paperwork that states I have this warranty. Still, they have all the excused why they won't honor it. They haven't even reimbursed me for the tire repair that I had to pay out of pocket. They have lied to my face repeatedly and are currently dodging my calls. So I paid nearly $$ 2,000 for nothing, and I want my money back. I could legitimately sue them and win. They don't care. They say customer service is their top priority, not even close. They have lied to me repeatedly and the receptionists are extremely rude! More

OUTSTANDING SERVICE CENTER From the moment we got there, we were treated royally! They could not do enough for us + gave us a periodic update on how soon the car would be ready. From the moment we got there, we were treated royally! They could not do enough for us + gave us a periodic update on how soon the car would be ready. More

Maintenance Service I have to give five stars to the manager service Mr Randy who was awesome to gave us all his kindness and professionalism to us .I saw his behavior wi I have to give five stars to the manager service Mr Randy who was awesome to gave us all his kindness and professionalism to us .I saw his behavior with everybody the same .This is the kind of people should be in all the places. More

The worst service ever! Unprofessional, dishonest and a complite scam. Took my car to 360° service. After I paid more than $230. Found that they even didn't fill out its flu Unprofessional, dishonest and a complite scam. Took my car to 360° service. After I paid more than $230. Found that they even didn't fill out its fluids, charged for windshield blades but did not replaced them. They didn't even clear the car but left scratches on it. When question the services representative, he had one excuse after other. Even lied to us about the reazon why "we don't top breaks fluid". Complete disappointed. I would give them zero stars. More

Excellent The customer service is the best,Service and car wash to!!!!!!Randy is Excellent ,Smart,Good person and the dealer is very good Thanks Hollywood Kia The customer service is the best,Service and car wash to!!!!!!Randy is Excellent ,Smart,Good person and the dealer is very good Thanks Hollywood Kia More

body shop sucks! Be careful if you want to have your collision repair! You will sign up with KIA but it will be repaired by american imports car center. And make sure Be careful if you want to have your collision repair! You will sign up with KIA but it will be repaired by american imports car center. And make sure to follow up with your insurance as to the payments if you have signed an authorization that the check be paid to them directly because they will not release your vehicle at the agreed date and time per body shop's order unless they get hold of the check (I believe it's not the customer's job to follow up with the payment in order to comply with the promised date and time. I, myself could have followed it up if I did not sign the authorization). What's the use of signing the authorization if they will still ask you if you have received the check? Stay away from this dealership and just follow your insurance-authorized body shop! More

I would not recommend this place for service I will never bring my car back to this dealership for servicing. I used to love bringing my car here, but Their customer service seems to not matter I will never bring my car back to this dealership for servicing. I used to love bringing my car here, but Their customer service seems to not matter anymore. I'm very disappointed in the way I was treated by the service manager Byron. He told me one thing and then did not keep his word. More

3RD KIA SORENTO.. ♥ EXCELLENT SERVICE DEPARTMENT. (RANDY). EXCELLENT MECHANIC.. (CHRIS)... GREAT SERVICE, CLEAN SURROUNDING, VERY COMFORTABLE.. KNOWLEDGEABLE STAFF.. AND EXCELLENT SERVICE DEPARTMENT. (RANDY). EXCELLENT MECHANIC.. (CHRIS)... GREAT SERVICE, CLEAN SURROUNDING, VERY COMFORTABLE.. KNOWLEDGEABLE STAFF.. AND JUST AN ALL AROUND REASSURING EXERIENCE.. my 3 suv.. and won't ever go anywhere else More