Hollywood Kia - Service Center

Wonderful experience, my service advisor Brandon Forrest fully explained all services performed on my car, the auto tech video was awesome fully explained all services performed on my car, the auto tech video was awesome More

The service department is really bad and the agents do not care about the customer. I have to call back to check about my car because they do not even take a moment to call. Horrible service! not care about the customer. I have to call back to check about my car because they do not even take a moment to call. Horrible service! More

Incompetence over and over. This place is disorganized, uncommunicative. And most importantly terrible at fixing cars. Kept my car for 15 days and then sent me home twice with a This place is disorganized, uncommunicative. And most importantly terrible at fixing cars. Kept my car for 15 days and then sent me home twice with a dangerous car that stopped in the road. Took it to Rick case kia and they fixed it in a day. Stay away. More

Every thing was very great in getting my car service. It was done in a Timely manner. It was done in a Timely manner. More

The service area has the worst customer service ever. I bought a new car which is having issues and I took it to service and they lied to my face that the issue is normal. How can you tell me a brand ne I bought a new car which is having issues and I took it to service and they lied to my face that the issue is normal. How can you tell me a brand new car has an issue in the window which allows wind to come in inside the car making a noise? Again, is a brand new car. More

The only reason I am leaving one star is because my salesperson was genuine and respectful. We were looking for a used SUV with low mileage and found a vehicle we were interested in online. We went salesperson was genuine and respectful. We were looking for a used SUV with low mileage and found a vehicle we were interested in online. We went to see it at the dealership but were told the car was not ready to be on the lot yet. Why advertise it then??? The salesperson took us to see the vehicle and my husband loved it. We were told it would be ready the next day and that was a lie. It took 4 days, and that is with me begging to get it done. We were told the vehicle would be detailed and the minor scratches buffed out, a lie. They never did it. When we picked it up it was pouring so it was unnoticeable at the time. We HAD TO pay for the xx Advantage that comes on every car, and we did not receive 50% of the things listed that they charged us for. Oh, and they tried to make up for the detailing of the vehicle, but it was on their timeline where we would have to take off work if we wanted it done. Hey thanks for trying to accommodate the customer...NOT!. Just an overall horrible experience and I would never return there again or recommend to anyone. More

Customer service is always top notch and in spite of a long wait time the experience was made pleasant. long wait time the experience was made pleasant. More

Excellent customer service. Brandon was amazing. He was very kind and thorough. Asset to company. Brandon was amazing. He was very kind and thorough. Asset to company. More

The customer service now is horrible, they don't care about the customer. My service agent Chris was not there when I drop off the vehicle, another agent received it, but Chris never called me back. I ha about the customer. My service agent Chris was not there when I drop off the vehicle, another agent received it, but Chris never called me back. I have to called him to checked after I received a video, and then when I spoke with him, he was super rude and unhelpful. I don't think will take my vehicles for service to this KIA anymore. More

Chris was super courteous and helpful. He got me back and forth between my home and the dealership while my car was serviced And he has a great attitude He got me back and forth between my home and the dealership while my car was serviced And he has a great attitude More