Hollywood Kia

FANTASTIC CUSTOMER SERVICE Last week I assisted my friend Isabel B. in obtaining a Lease for a 2016 Sportage & Hollywood Kia offered us several different options, all with no p Last week I assisted my friend Isabel B. in obtaining a Lease for a 2016 Sportage & Hollywood Kia offered us several different options, all with no pressure whatsoever! They made 2 ladies very content, happy as well as most appreciative! Darren was our salesperson & he went the extra mile to do whatever was possible to assist us! We had the pleasure as well in meeting with one of the owners, Jonathan!The Financing paperwork went so smoothly & quickly, could not believe it! I myself have a Kia Optima for approx. 1 yr now & my next car will also be a Kia. I recommend this dealership wholeheartedly! Gail W. Miami 1/4/16 More

Never reccommend buying a car! First off I want to say that I love my 2012 Kia Optima Turbo that I bought from Hollywood Kia. But they were kind of rude at first, but I bought the c First off I want to say that I love my 2012 Kia Optima Turbo that I bought from Hollywood Kia. But they were kind of rude at first, but I bought the car cash, few months down the road, the motor blew up. They sold me a car with the cars ECU tampered with and it didn't notify me that there wasn't oil in the car. I brought the car in and they gave me every excuse in the book for me to pay for everything yet they told me i have 100k mile warranty. After hassling for days and me still paying $300 just to open my hood, they fixed everything ; put a whole NEW MOTOR. Then few more months later i got a check engine light and my car wasn't running correctly. Once again i brought the car in and they gave me even more hassel, still wanted me to pay for everything and wouldn't even give me a rental while they did the repairs!!!! After renting a car with my own money I got the car back everything seemed fine untill 4 days later, my car was running horrible and was leaking oil AFTER THEY JUST FIXED IT! There service is HORRIBLE!! I love there cars there great but the service at the dealerships are HORRIBLE! And I wouldn't recommended anyone to these dealerships!!!!!!! If my have to return my car again I will sue under LEMON LAW and my cash back in FULLLLLL! More

Bad Experience got the run around about repairs that were to be done, they broke the key and did not take responsibility, very unprofessional to get runaround got the run around about repairs that were to be done, they broke the key and did not take responsibility, very unprofessional to get runaround More

unsatisfied 100% Very unprofessional lied to customer just to sale a car the sold me a car and very bad conditions with the word of the these manager Andres that thi Very unprofessional lied to customer just to sale a car the sold me a car and very bad conditions with the word of the these manager Andres that things will be fixed however I took the car to the dealer for the repair the took a week and don't nothing on the car just and oil change wish I'm not even sure was done in call back to complaint for the bad services and these ANDRES person was super rude and disrespectful I try to reach and upper manager and everytime I call they tranfer me to him I will search for a owner or vice president of these dearler and will not stop that car even has the front cristal broke and they even bother to fixe I bought at night time I just realized these and other stuff wrong the following morning I will ever recomend to anyone to go there is can not even give one start for these place More

Car wouldn't start, the one that did, stopped test driving! I am very disappointed with the service at Hollywood Kia. First, I called the dealership to check if the car I liked online was still available. After I am very disappointed with the service at Hollywood Kia. First, I called the dealership to check if the car I liked online was still available. After confirming with the internet manager that it was, I made an appointment to see it. "Alex" guaranteed that at 6, the car was going to be ready for me to see it. When I got there, Alex was nowhere to be found but I was greeted by a salesperson that was going to "help" me. He looked for the car and after about 15 minutes said the car would not even start and that he could not show me the vehicle. Since I had walked around looking for the car with him, he ended up showing me some other options, only to find out that the one I was almost signing a contract for was actually a manual car, which I can't drive. 2 hours later and a lot of stress, I was still determined to buy my girlfriend a car she would like... So, we decided to test drive (the first car we actually test drove with Kia). After driving for about a minute, I realized the car didn't feel right as it would not go faster than 35 miles per hour. I spoke to the salesperson only to hear that it was only a 4 cylinder car and that was normal. About a minute after that, the car engine light among other lights started blinking on the display and the car completely stopped while we were test driving it. Is this dealership servicing the car before showing them to their clients? I am still upset that I wasted so much time out of my day and that my girlfriend got out of there upset and without a car. Terrible experience! More

Car broke down day after purchase and wont help We bought a chrysler sebring 2004 and the next day it broke down on us, nor the salesman or manager seem to care about our sutiuation! Its been over a We bought a chrysler sebring 2004 and the next day it broke down on us, nor the salesman or manager seem to care about our sutiuation! Its been over a week and all they keep saying is we will call you back! Extremly unprofessional place! More

Súper decepcionado Hace tres semana compré un camion en jumbo y la experiencia fue súper mala,,lo habían preparado para venderlo, nada mas que salí del dealer comenzó a Hace tres semana compré un camion en jumbo y la experiencia fue súper mala,,lo habían preparado para venderlo, nada mas que salí del dealer comenzó a encender sensores entre otros fallos luego de que yo lo probara antes de comprarlo,,llamó al vendedor y me dice que el no puede ayudarme ya que con el como es lógico no lo había hecho,,no obstante tuve que volver a ir tres días más tarde por otra negligencia de ellos y todavía hoy 25 de julio del 2015 me hacen volver a ir para recoger el tag del carro y cuando llego me dice la muchacha que no estaba todavía,,una ves mas me hacen perder mi tiempo por causa de una falta de comunicación de ellos ,,es inaudita la desinformación y la falta de profesionalismo de los empleados ,,esoero que esta crítica le sirva a muchos y no sean engañados como me pasò a mi con estos señores,g More

Dont go here Sold me a used car, broke down the next day. Dont say I didnt warn you. I do not recommend this dealer to anyone for realiable vechiles Sold me a used car, broke down the next day. Dont say I didnt warn you. I do not recommend this dealer to anyone for realiable vechiles More

No one ever gets back to you I have spoken to two different people on the phone. I called about a car on autotrader. There are no pictures or information about the vehicle. The sa I have spoken to two different people on the phone. I called about a car on autotrader. There are no pictures or information about the vehicle. The sales people said they will call me back in 20 minutes. It's been two days. Then I get a call back this morning about my experience and the lady apologizes and says a manager will call me right back. That was this am. It's now 11 at night. All they ever say is come in and we will make a deal. How do you make a deal if you can't see the vehicle or have a description. More

SERVICE DEPARTMENT IS TERRIBLE OMG WHERE DO I START DONT EVER GO THERE FOR SERVICE I PURCHASED MY CAR THERE NOV 2014 I WAS PROMISED A WHOLE LOT OF THINGS THAT I NEVER RECEIVED SUCH OMG WHERE DO I START DONT EVER GO THERE FOR SERVICE I PURCHASED MY CAR THERE NOV 2014 I WAS PROMISED A WHOLE LOT OF THINGS THAT I NEVER RECEIVED SUCH AS A SPARE KEY AND TWO FREE OIL CHANGES IF I WROTE TWO REVIEWS WHICH I DID AND I NEVER RECEIVED THE OIL CHANGES. Oh LET ME NOT FORGET THAT THERE WAS A SMALL DENT IN ONE OF MY DOORS AND I WAS TOLD NOT TO WORRY THEY WOULD SEND A DENT REMOVAL COMPANY TO MY HOUSE OR I COULD MEET HIM AT KIA WHEN HE CAME. EVERYTIME I CALLED THEY TOLD ME THAT HE WASNT THERE SO EVENTUALLY I FIGURED OUT THEY LIED AGAIN AND THAT I WOULD HAVE TO LIVE WITH THE DENT. I have a 2013 KIA OPTIMA AND I HEARD A KNOCKING SOUND I WAS THE FIRST ONE TO HOLLYWOOD KIA WHEN I FIRST HEARD IT AND WAS TOLD THEY DIDNT HAVE ANY APPOINTMENTS NO CUSTOMER SERVICE BUT WHATEVER I MADE AN APPOINTMENT FOR THE FOLLOWING DAY. MY APPOINTMENT WAS AT 9:20am I DROPPED MY CAR OFF AT 09:05 and WAS INFORMED BY THE "SERVICE ADVISOR" WHO INITIALS ARE R.R THAT IT WOULD BE READY IN TWO AND A HALF HOURS AT THE MOST. SINCE I WAS DROPPING MY CAR TO THE DEALER I FIGURED THEY WOULD HAVE A LOANER FOR ME BUT I WAS TOLD NO THEY DIDNT AND THAT THEY ONLY GIVE OUT LOANERS WHEN THE SERVICE BEING RENDERED WOULD TAKE ALL DAY BETWEEN 6-8 HOURS. SO I WAS SENT ON MY WAY EXPECTING TO PICK UP MY CAR IN THREE HOURS THE MOST. I CALLED AT TWELVE THIRTY VERY UPSET THAT IT HAD BEEN APPROX THREE HOURS AND THIRTY MINUTES AND I HAD HEARD NOTHING. I spoke with a RECEPTIONIST WHO TOLD ME THAT SHE WOULD HAVE HIM GIVE ME A CALL. AN HOUR LATER I DIDNT RECEIVE A CALL BACK SO I CALLED AND SPOKE WITH THE SERVICE ADVISOR AND WAS GIVEN A SOB STORY THAT THE PART WAS A "SPECIAL ORDER" AND I INFORMED HIM THAT HE KNEW THE DAY PRIOR ALL OF MY CAR INFORMATION AND WHAT PART WOULD BE NEEDED. THEN HE TOLD ME THAT IT WOULD BE READY AT THREE O CLOCK . THREE O CLOCK COME NO PHONE CALL, THREE THIRTY COME NO PHONE CALL. THREE THIRTY EIGHT I GET A CALL STATING THAT MY CAR WILL BE READY. I GET THERE ABOUT FOUR O CLOCK SINCE THEY HAD LIED ABOUT MY CAR AND TIMING ALL DAY LONG. HE INFORMED ME THAT MY CAR WAS GETTING A "TOP NOTCH" CAR WASH . HA! BARELY VACUUMED AND WATER SPOTS EVERYWHERE. BUT THANKS AND NO THANKS HOLLYWOOD KIA YOU RUINED EVERYTHING I HAD PLANNED TODAY AND IT WILL NEVER HAPPEN AGAIN. More