Hollywood Kia

Stopped by Hollywood Kia on sunday. Nicholas was great Stopped by Hollywood Kia on sunday. Nicholas was great very helpful and patience, never a pushy salesperson even it was closing time. He answer all Stopped by Hollywood Kia on sunday. Nicholas was great very helpful and patience, never a pushy salesperson even it was closing time. He answer all our questions. Great experience all staff very friendly. More

I looked for a new vehicle in 2013, at Hollywood Kia. I didn't lease/purchase at that time. Our sales person was Gonzalo Estrada. He had great product knowledge, very personable, professional, easy to ta didn't lease/purchase at that time. Our sales person was Gonzalo Estrada. He had great product knowledge, very personable, professional, easy to talk with. He addressed all our concerns, and was very patient. I did not lease/purchase at that time but, when we were ready to lease this year, after recalling the excellent customer service from Mr. Estrada, My Husband and I, called and made appointment with him on March 22, 2014. He made my leasing experience easy. At the termination of my lease, I will not hesitate to contact him again. G.Gross More

I drove all the way over from Naples to look at a truck that the salesman assured me was clean. He lied through his teeth. When I finally arrived with cashiers check in hand, I found cracked tail light, da that the salesman assured me was clean. He lied through his teeth. When I finally arrived with cashiers check in hand, I found cracked tail light, damaged tail gate, and what look like a bent frame. I asked if this truck had been in a wreck, I was met with blank stare. I said "Please pull the Car fax" he said, we usually don't get those unless requested. I said "Go pull it" so, 30 minutes later, he come back and says. "The truck was in a rear end collision" He knew darn well that it had been in a wreck, but he wasn't going to tell me until I pulled the truth out of him. He knew he was caught red handed, he didn't even offer to reduce the inflated price, I guess he figured it would be much easier to wait for another sucker than to deal with someone that asks so many questions. A complete waste of my time! More

My overall review for this dealership is non the less fantastic. The service is amazing and everyone is extremely friendly and helpful. They will help you find the car that's right for you and will not fantastic. The service is amazing and everyone is extremely friendly and helpful. They will help you find the car that's right for you and will not force you into buying anything. Its an nice warm friendly environment and I would recommend this dealer to everyone I know. More

i went to previous dealer ships before I went to Hollywood kia but I felt that the sales person wasn't being to upfront with me and that is something that turns me off when it comes to dealers. I de Hollywood kia but I felt that the sales person wasn't being to upfront with me and that is something that turns me off when it comes to dealers. I decided to give Hollywood kia a shot and to my surprise the sales persons were very upfront and didn't sugar coat anything, but they also were very funny and approachable. im glad I went to Hollywood kia because I left out of their happy and satisfied. More

I was more then pleased with the deal that Gonzalo Anthony Estrada gave me. He did not only listen to what I was looking for but he also fought to stay in the budget I wanted. He even went out of his Anthony Estrada gave me. He did not only listen to what I was looking for but he also fought to stay in the budget I wanted. He even went out of his way to get me the car color I wanted even though it was a little more expensive. They are willing to work with you at Hollywood Kia. I can't say the same for Kendall Kia. I would reccomend everyone to buy a car from him. I would certainly go back to him if I were to purchase another car. More

Stopped by this dealership satuday afternoon, Spoke with an Isaac about some problems my 2011 kia with only 15k miles on it was having. Isaac told me ok no problem it's covered, and that he'll call me monda an Isaac about some problems my 2011 kia with only 15k miles on it was having. Isaac told me ok no problem it's covered, and that he'll call me monday to set up a rental car to I can get to work and back. Came monday never called, then came tuesday to pick the rental. Isaac wouldn't take my calls or call me back. I called about 10 times that day and then to find out that he left for the day. Spoke a "Manager", I was told nothing can be done and then he went to tell me oh the warrenty won't cover your car. What??? I was just told it was. Now wednesday, three days later car isn't faxed, been around all day by the manager till 930am and now it's 4pm.. They kept pushing the time back. Now I trip I need to take has to canceled because of this. And at the end of the day I have had to help and car is still not driving right.... To me this is poor customer service and just plain mean to do people willing to give you service... More

My names Alexander, and I am writing about the terrific exprience at Hollywood Kia. I had gotten there at 7p.m. and was greeted at the entrance by Antonio, Unlike my previous experiences at other delearshi exprience at Hollywood Kia. I had gotten there at 7p.m. and was greeted at the entrance by Antonio, Unlike my previous experiences at other delearships from showing up that late I did not feel like I was being rushed. He asked me what vehicle I would be interested in and then went ahead and showed me the new 2014 Optima's they had available. After showing me the variety of Optima's I chose the one I was interested in and we took it for the test drive. Antonio was well informed on the vehicle and informed me on all the changes and upgrades on the newer model. Once we returned to the dealership we proceeded inside and began the negotiation. Not only they they already offer the best deal on the Optima that I have been able to find, they were able to work with me and get me the deal I was looking for. Just a little paperwork later I was driving off in my new Optima. Great dealership, salesmen, manager, over-all great team and experience i would recommend them to anyone. We will definitely be back to trade our other vehicle for a Kia. More

Jose was incredibly attentive to what i wanted. He made the experience of buying my first car a comfortable one. I gave him my must haves and he gave me the perfect car for me!. Within 15 minutes Tehvin wa the experience of buying my first car a comfortable one. I gave him my must haves and he gave me the perfect car for me!. Within 15 minutes Tehvin was driving off the lot with his car, thanks to Jose!!! More

It took me more than a week to find the right car because they kept showing me junk. I was told that most of the used vehicles are purchased at auction. (which is why most of them have a history of accidents they kept showing me junk. I was told that most of the used vehicles are purchased at auction. (which is why most of them have a history of accidents) I finally picked a car, which appeared to be perfect. I was treated horribly by one of the Finance managers, Igor. I had a $250.00 coupon on "any" car on the lot. He took it from my salesman,and crumpled it up, and threw it in the trash can. He said it could not be used. When they wrote up the finance papers, they added an extra $1000.00 to the sale of the car, saying that the finance company charges that. When I received my final paperwork from the finance company, it had an extra $900.00 added, which they could not explain, saying that it was probably a dealer fee (but Kia advertises that they "do not" charge a dealer fee. I have never gotten the $900.00 overcharge back. The perfect car has turned out to be horrible. The next morning after the sale, I started the engine, and it made a loud rattle. When I took it to Kia Service, I was told it was probably the timing chain, But they could not be sure until they tore the engine down, which would cost $1200.00 . I called Kia, and was told it was sold as "As is". It still makes that noise at startup only, which is why I am sure that they showed it to me in the middle of the day. I had asked to see it earlier, but was told that they could not find it. Then all of a sudden, it appeared in the middle of the parking lot. A week after the sale, one of the door handles broke, but again, "sold as is". Now a second door handle is breaking. And there is no dash light switch, so I have no dash lights when I drive at night. "PLEASE DO NOT BUY FROM THESE PEOPLE" !!!!!!!!!!! More