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Hollywood Kia

Hollywood, FL

4.2
6,211 Reviews
At our esteemed Kia dealership in Hollywood, FL, we have one primary goal – to significantly enrich your overall experience when it comes to purchasing and servicing your vehicle. We aim to achieve this by providing superior customer service, a wide variety of vehicles to choose from and expert technicians to handle your servicing needs. We believe that buying a car should not just be a transaction, but an experience that leaves you delighted and satisfied.
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6011 Pembroke Rd Lot B

Hollywood, FL

33023

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Showing 6,212 reviews

November 23, 2021

I made an appointment for a recall. I went in for the recall. I waited a half hour in the waiting room just to have the service rep come out and tell me they did not have the part. That they have to orde More

by MAMABEZL
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I do not know the name of the service rep
Dec 10, 2021 -

Hollywood Kia responded

Thank you for this feedback. We're very sorry about the miscommunication regarding the part availability. Would you mind sending us a message with your contact information so we can address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. wecare@hollywoodkia.com

November 22, 2021

Service was a little faster than usual but a few blocks after I left, the warning for low pressure turned on: someone had driven over a nail in the service area, I spent time and money getting it plugged More

by LAURE.WILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez, Raquel Galeano
November 22, 2021

Carlos use to with Auto Mall Miami Lakes 2017 I purchased a Outlander from him 4 months ago I bought A Kia Soul 2022 Last week I went to change oil as part of Maintence I traded the Kia Soul for Kia Sporta More

by HURRYDENIS
Recommend Dealer
Yes
Employees Worked With
Rafael… Mgr and Carlos Sales
Nov 22, 2021 -

Hollywood Kia responded

Here at Hollywood Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! wecare@hollywoodkia.com

Nov 22, 2021 -

Hollywood Kia responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! wecare@hollywoodkia.com

November 22, 2021

The experience was great. I appreciate that I didn’t have to wait to be seen. More

by JOHNSONDELOIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez, Raquel Galeano
Nov 22, 2021 -

Hollywood Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hollywood Kia. wecare@hollywoodkia.com

November 21, 2021

I received Great customer service. All the process was super fast. The ordered the color of car we wanted and received within a few days. More

by LIDIA1020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kermitt Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Emanuel, Alain Ruiz
Nov 21, 2021 -

Hollywood Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. wecare@hollywoodkia.com

November 21, 2021

I went to see what you could do for my Sedona. Well the van is in excellent shape so we don't want to trade it. Next I went to see Sean at the financial department and he recomended me to refinance my van More

by IRVINGB
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Sean Emanuel, Albert Alfonso, Alain Ruiz
November 20, 2021

Quick, efficient, and good service. Great customer service. My car was taken care of quickly. More

by Peggie Anestor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not meet with neither of these individuals
Nov 21, 2021 -

Hollywood Kia responded

Thank you, Peggie! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. wecare@hollywoodkia.com

November 19, 2021

Chris is always very personable and knowledgeable. Definitely white glove treatment! I never have any issues when I go there, and all of my questions are answered. More

by HAYLENNVOTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Nov 19, 2021 -

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Chris and our team, and we look forward to working with you again. wecare@hollywoodkia.com

November 19, 2021

They made a bad job by reuse a rotors . I’m not satisfied. 👎Never at your place again. More

by MANONBLOUIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Watson
November 19, 2021

First time using the service at this delership. Everything went according to plan, without any hiccups. More

by Gilberto Sanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhael Thompson
Nov 19, 2021 -

Hollywood Kia responded

Thank you, Gilberto, it's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Hollywood Kia! wecare@hollywoodkia.com

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