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Hollywood Kia
Hollywood, FL
6,217 Reviews
At our esteemed Kia dealership in Hollywood, FL, we have one primary goal – to significantly enrich your overall experience when it comes to purchasing and servicing your vehicle. We aim to achieve this by providing superior customer service, a wide variety of vehicles to choose from and expert technicians to handle your servicing needs. We believe that buying a car should not just be a transaction, but an experience that leaves you delighted and satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,217 reviews
December 04, 2021
Took my car in was told that my tires were rotated and they were not. The gasket on my windshield was coming off. Was told that the only reason that would be happening is it had be replaced. You can clear they were not. The gasket on my windshield was coming off. Was told that the only reason that would be happening is it had be replaced. You can clearly see it is the original Kia stamped factory window. I was told I needed to call Kia consumer affairs. I did and have a claim # the told the lady from Consumer affairs I was never there. I have the work order and paid recipes. My car has a quarter size chip in the hood that wasn’t there when it went in. I bought the car from Hollywood Kia 4 years ago it has 28000 miles and it has only ever been serviced at Hollywood Kia. it is still under warranty. There is no reason for the gasket to have been replaced. Just lazy and didn’t want to have to do the job more worried about car turnover than actually fixing them. Charging for survives not completed. More
by BOBVATHAUER
Verified CustomerEmployees Worked With
Christopher Lopez, Raquel Galeano
December 04, 2021
Awful i was promised two keys for my2022 kia and only received one No one calls me back and this is not my first from your dealership Insulting received one No one calls me back and this is not my first from your dealership Insulting More
by JASON@THEPACEPROPERTIES
Employees Worked With
December 03, 2021
The service is very good. The persons are kind and very professional doing always there best to help. It is really a pleasure to use this dealer in any way. professional doing always there best to help. It is really a pleasure to use this dealer in any way. More
by Jomezly
Employees Worked With
Christopher Lopez
December 03, 2021
Mitch and his team were fantastic! Lilian is awesome, she made the pick up process very smooth! Thank you guys!! made the pick up process very smooth! Thank you guys!! More
by stephen.c.chambers
December 03, 2021
The guy was good. He took his time to help me out. Very nice guy. nice guy. More
by SONNYCOMPERE
Employees Worked With
December 02, 2021
The amenities are excellent, deluxe coffee and a message chair while waiting. My issues with this location however, are based on how my vehicle was serviced, a lack of honest communication and the cost invo chair while waiting. My issues with this location however, are based on how my vehicle was serviced, a lack of honest communication and the cost involved in resolution to my problem. I chose Hollywood Kia following consumer reviews, needless to say I am left very disappointed by how I was treated as a customer. To begin, I contacted the Hollywood dealership informing them of my car being towed to their location, due to it not starting. I asked if they could please add it to the appointment I had made earlier, for examination of the recalls in place on my 2015 Kia Soul. Feeling my vehicle was in good hands, I left town to join family for Thanksgiving. I like staying informed, so each day called for updates on my car, to be told that there would be an answer to my vehicle by the end of the next day. I never received the promised calls, instead I had to continue to reach out to the Hollywood dealership. After 7 days of frustration I returned home to a still broken car. My bill to this frustration was the $149 diagnostic fee, which I gladly paid after looking over the receipt of the work which I thought had been done. My car was running when brought to me, and I left a happy person that my issues had been resolved. After driving a distance, I decided to grab a bite to eat, that is when I realized the car would still not start. I immediately contacted the Hollywood dealership informing them that my vehicle problem was still there and was told that I needed to have a tow truck bring it to them. I was quite upset at this point and they agreed to help me get the vehicle back to their shop, I would be receiving a call back with the details. After waiting for some time, I called the Kia dealership back, to be spoken to in a rude manner and be put on hold again. In my desperation I kept trying to start the car and with a nearly drained battery, I was finally able to get it started. When I informed the Dealership they offered me an Uber back to my home, if I was to bring my car their direction. When I arrived at the Hollywood Dealership the second time, I was told by my surprise, that I would need to pay an additional $149.00 to have my vehicle looked at again. How can this be happening, when the same service had just been paid for? This was a complete injustice and not being able to cover the cost of another diagnosis, I would have to leave with my car still in its broken state. My vehicle needed jumping in order to leave the dealership and that is when the Kia Chief Mechanic told me it was my starter that needed replacing. Now how did he know this without an additional diagnosis? I asked him if he would replace the starter and he said no, he felt I needed to take my business elsewhere. I was determined to write this review, in the hope that it will save another person from the frustrations I had to experience. More
by PAMELAB1
Employees Worked With
Service Advisor: Tevin Carter, Raquel Galeano
December 01, 2021
Chris was awesome, he was helpful and respectful in the way he conducts the business. He was also clear with expectations. Although the guests area in Hollywood was small, but at least there was coffee for way he conducts the business. He was also clear with expectations. Although the guests area in Hollywood was small, but at least there was coffee for free. More
by Norbert
Employees Worked With
Christopher Lopez
