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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,415 Reviews
Call Service Center (954) 342-5120

1,415 Reviews of Hollywood Chrysler Jeep - Service Center

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March 30, 2022

Had a very positive experience with the express oil change department. The representative & the technician were both very friendly and helpful. More

by MS.CMCAULIFFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Kieler
Report | Print
Mar 30, 2022 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

March 30, 2022

From the first call, Samantha was pleasant and the guys in Quicklube we're great too! Hensley and Jose. Thank you! More

by SSLEARTH
Recommend Dealer
Yes
Employees Worked With
Hensley, Jose in Quicklube
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Mar 30, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

March 30, 2022

You guys were great Way beyond my expectations. You were very prompt and professional I appreciated every thing More

by MARCNUDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
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Mar 30, 2022 -

Hollywood Chrysler Jeep responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 30, 2022

We’re very reliable preformed all the work that was necessary and were very pleasant More

by rome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
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Mar 30, 2022 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 30, 2022

Joey worked hard to make sure that my car was finished for me in one day. I really appreciate it his efforts More

by KEN94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Mar 30, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 30, 2022

Fast oil change, attentive and professional staff, excellent services. I would recommend to others and will be back next oil change. More

by floresjuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy, Rick Ogle
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Mar 30, 2022 -

Hollywood Chrysler Jeep responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

March 30, 2022

Disappointed in the time it takes to fix repairs and communication on the status of those repairs. More

by Keyva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Garcia
Report | Print
Mar 30, 2022 -

Hollywood Chrysler Jeep responded

We appreciate your feedback, Keyva. To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

March 29, 2022

I had a great experience with the collision department. Everyone was super helpful through the process. More

by jeniffermayans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerri Evans
Report | Print
Mar 30, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 28, 2022

Extremely rude and unprofessional will not recommend this dealer to anyone. Staff should be overviewed. More

by CARTERWILL8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your contribution, Will. Please know that we have shared your concerns with our leadership team for review. Be well.

March 28, 2022

Service was horrible. There is no organization. The work area looks messy. Not coming back. More

by elig3716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Hernandez
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

Mar 28, 2022 -

elig3716 responded

There is no direction on where to go if you have an appointment. I ask one of the mechanics where to go if I had an appointment and they direct me to the mechanics front desk. When I ask if I was in the right place for an appointment they barely listen to me and gave me a document to put my information, after filling out my information I again told him that I had an appointment he then directed me to another section to go. After asking around where to find the person who I supposed to have an appointment with (Jose Hernandez) I get to his unorganized office and then he made me wait for another 30 mins. Then he verified my appointment and ask if I am waiting for the car or leaving, I decided to leave it and he told me the car should be done by the end of the day and that I would be receiving a call before any major work would be done. After few hours pass and I never received a call, the next day I called and spoke with Jose Hernandez, he told me that the car wont be done until maybe Monday (I left the car Friday morning). When I left my car he never told me it will be that long, he even ask me if I was going to wait for the car. I called back and got hung up before even speaking. They transfer me to the a manager but he never picked up I ended up leaving a voicemail. I haven't received a call back till this day. Over all, this has been my worst experience in a Jeep service.

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