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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

4.0
1,260 Reviews
Call Service Center (954) 342-5120

1,260 Reviews of Hollywood Chrysler Jeep - Service Center

Sort by
March 30, 2022

Fast oil change, attentive and professional staff, excellent services. I would recommend to others and will be back next oil change. More

by floresjuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy, Rick Ogle
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Mar 30, 2022 -

Hollywood Chrysler Jeep responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

March 30, 2022

Disappointed in the time it takes to fix repairs and communication on the status of those repairs. More

by Keyva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Garcia
Report | Print
Mar 30, 2022 -

Hollywood Chrysler Jeep responded

We appreciate your feedback, Keyva. To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

March 29, 2022

I had a great experience with the collision department. Everyone was super helpful through the process. More

by jeniffermayans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerri Evans
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Mar 30, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 28, 2022

Extremely rude and unprofessional will not recommend this dealer to anyone. Staff should be overviewed. More

by CARTERWILL8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your contribution, Will. Please know that we have shared your concerns with our leadership team for review. Be well.

March 28, 2022

Service was horrible. There is no organization. The work area looks messy. Not coming back. More

by elig3716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Hernandez
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

Mar 28, 2022 -

elig3716 responded

There is no direction on where to go if you have an appointment. I ask one of the mechanics where to go if I had an appointment and they direct me to the mechanics front desk. When I ask if I was in the right place for an appointment they barely listen to me and gave me a document to put my information, after filling out my information I again told him that I had an appointment he then directed me to another section to go. After asking around where to find the person who I supposed to have an appointment with (Jose Hernandez) I get to his unorganized office and then he made me wait for another 30 mins. Then he verified my appointment and ask if I am waiting for the car or leaving, I decided to leave it and he told me the car should be done by the end of the day and that I would be receiving a call before any major work would be done. After few hours pass and I never received a call, the next day I called and spoke with Jose Hernandez, he told me that the car wont be done until maybe Monday (I left the car Friday morning). When I left my car he never told me it will be that long, he even ask me if I was going to wait for the car. I called back and got hung up before even speaking. They transfer me to the a manager but he never picked up I ended up leaving a voicemail. I haven't received a call back till this day. Over all, this has been my worst experience in a Jeep service.

March 28, 2022

They diagnosis the wrong problem it was the transmission. I was upset with my warranty people More

by nezzy2120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your feedback. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

March 28, 2022

Attentive service department and prompt completion of work. Highly recommended for service and parts should you need it More

by eric.gaffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 28, 2022

The staff members were all knowledgeable and a pleasure to work with. Service started at my appointment time.I was in-and-out very quickly. More

by beccallalonde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 28, 2022

Worse experience ever, plus they charged me 1600 gor a rental car when it was supposed to be covered by the warranty. They kept my car for over two months I had to call them in order to get information ot More

by BERENICEMIMANGITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your feedback, Berenice. Please know that your information has been forwarded to our service leaders who will be contacting you directly to ensure your satisfaction with our services. All the best.

March 28, 2022

Zero communication from the service advisor! Charged me nearly $200 to fix something that was supposed to be covered under the warranty! I will never again purchase an extended warranty, and wi More

by GYOUNGRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember the name of the advisor
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

Mar 28, 2022 -

GYOUNGRN responded

I will not provide my contact information on a public forum, but you can provide a name a phone number for someone that I can contact. I’d be happy to do that.

Mar 28, 2022 -

Hollywood Chrysler Jeep responded

On DealerRater, there are 2 different options on how to respond, either Publicly or Privately. If you are not comfortable with providing us with your contact information in a private message, you can send us your information directly to social@hollywoodcj.com. If you do not want to send us your information to contact you, please feel free to call the dealership directly at (954) 962-6400. All the best.

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