Hollywood Chrysler Jeep - Service Center

leasing the car was ok , taking it today, 4/27/19 not at all My wife purchase a Jeep Compass 2 weeks ago and it has not started 4 times already. So she scheduled to be seen today. She spoke to a Phil at service My wife purchase a Jeep Compass 2 weeks ago and it has not started 4 times already. So she scheduled to be seen today. She spoke to a Phil at service Jeep in Hollywood. She was there at 7:50 AM and was told by this Phil that it would take one hour. Besides lying to her , he was disrespectful when she after way over one hour questioned about her car. Phil was sarcastic saying that "she wanted to be treated special" when all she wanted was for them to START working on her car which had been sitting at same spot. Lies , lies, lies. She told him she had already changed a 9:30 appointment to 10:30 . He did not care. When she finally called upon Gary, the salesman, who was extremely helpful, he took the manager and in 10 min, yes 10 min brought the car to her and said what had to be done only takes 10 minutes. I know... hard to believe Jeep has such an As...... working for them. My wife and I are extremely upset. What is going to be done about the 2 cancelled appointments and the 2 hours and 30 minutes she WASTED there. Ask Gary and the manager Mike, who were very apologetic when they brought the car. AMAZING bad experience. WHAT will be done??? Phil could not and had no right to treat Patricia that way. More

Repair Not long after arriving in Florida, saw there was an oil leak. Saw the reviews for Hollywood Chrysler, called, got an appointment for the day after. M Not long after arriving in Florida, saw there was an oil leak. Saw the reviews for Hollywood Chrysler, called, got an appointment for the day after. Met with Jeff Issner (service advisor), told us not to worry, it’s under warranty ans will be ready in 2 days. We got the call 2 days later, picked up the véhicule when we where told it would be ready and covered under waranty. This doesn’t happened very often anymore, thank you to Jeff Issner for his excellent service and honesty, truly a man of his word. More

2018 Granite Grand Cherokee I went in for a recall on my 2014 Jeep and a few hours later drove out with a new 2018 Grand Cherokee. Can't resist those great Jeeps. I went in for a recall on my 2014 Jeep and a few hours later drove out with a new 2018 Grand Cherokee. Can't resist those great Jeeps. More

Amazing service experience I will be a customer for life, always an amazing experience, from the service advisors greeting you to even the director and manager saying hello. Bes I will be a customer for life, always an amazing experience, from the service advisors greeting you to even the director and manager saying hello. Best dealership in south Florida by far! More

Unhappy custumer They sold me a mopar service that with it comes an oil change. Every time the oil change is do it is a hassle to get it done. Today after waiting for They sold me a mopar service that with it comes an oil change. Every time the oil change is do it is a hassle to get it done. Today after waiting for over an hour they couldn't do it because of power failure, but the car that got there after me Got serviced More

Excellent Service Department Experience Took our Challenger to Hollywood Chrysler for check engine light and ticking sound coming from engine. Worked with Service Manager Ricky Ogle and Assi Took our Challenger to Hollywood Chrysler for check engine light and ticking sound coming from engine. Worked with Service Manager Ricky Ogle and Assistant Service Manager Jeff Issner. They isolated the problem which resulted in a major engine repair under warranty. They took great care to keep us informed. The technician Joey working on the car was very knowledgeable, meticulous, and thorough in his work. Joey showed great pride in his work and took great care of the vehicle. They noted a few areas of potential future maintenance concerns so all work was done in 1 shot. They were honest and accurate about their assessments. The car was ready exactly when they projected it to be. They had great customer service. We were very pleased. We highly recommend Hollywood Chrysler. More

sevice experience i was extremly satisfied with the customer service i received at this dealership. my service advisor Jonathon was very professional and keep me update i was extremly satisfied with the customer service i received at this dealership. my service advisor Jonathon was very professional and keep me updated on the status of my vehicle repairs. everyone i came in contact with greeted me as they passed by. will not go anywhere else for repairs. More

Pesima lo lleve por un recall y no tenian todas las piezas . Pesima atencion racistas lo lleve por un recall y no tenian todas las piezas y muy mala la atencion con el cliente solo arreglaron una parte y la prox Pesima atencion racistas lo lleve por un recall y no tenian todas las piezas y muy mala la atencion con el cliente solo arreglaron una parte y la proxima debo pagar algo cuando encuentren las piezas.Tratan muy mal al cliente los mecanicos.Se rien del cliente. More