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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,399 Reviews
Call Service Center (954) 342-5120

1,399 Reviews of Hollywood Chrysler Jeep - Service Center

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November 16, 2021

Steve in the service department was very nice. Have a nice day. Thank you very much. More

by djack0501
Recommend Dealer
No
Employees Worked With
Employee not listed
Report | Print
Nov 16, 2021 -

Hollywood Chrysler Jeep responded

Thank you for leaving us with your feedback. Is there any specific reason that you provided positive feedback but only gave a 2-star review overall? Please let us know if it was just an oversight or if there is anything we can do to improve upon your overall experience. Thank you.

November 16, 2021

Great service but slow. They have only only two spaces to change oil and that means that you may wait more than 45 minutes for them to start working in your car. The oil change price is high in my opinion. More

by ctitanic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle
Report | Print
Nov 16, 2021 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We look forward to seeing you again soon. All the best!

November 16, 2021

They make estimate gor 2500$ to fix AC ,but AC work properly. Starter they say is ok,but is not. Something wrong... More

by andrzejsun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Ogle
Report | Print
Nov 16, 2021 -

Hollywood Chrysler Jeep responded

Thank you for providing us with feedback on your situation. We would like the opportunity to continue to work with you to determine what issues your vehicle is having currently. Our General Manager, Josh Clinton would like to speak with you directly to ensure that your issue is solved and that you are 100% satisfied with our services. His direct number is 954-342-5183 and his email address is josh.clinton@hollywoodcj.com. Feel free to give him a call as soon as you can. Thank you!

November 15, 2021

Took it in for an oil change, they put a faulty valve on and it leaked all over my driveway and was all over the bottom of the Jeep and the back, covering the entire back window and tire. It was a mess More

by mikesmarro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Ogle
Report | Print
Nov 15, 2021 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention. We are very sorry to hear that such oversight has occurred with our service center. We do apologize for the inconvenience as well as the mess that has been caused. Please know that we are currently working to make this right with you. Our General Manager, Josh Clinton, will be reaching out to you directly to make this right. We hope you have a great rest of your day!

November 15, 2021

The worst service ever. They replace my battery and when i try to get the old battery for a store refund or Exchange .the garage gave me a fake battery. And i.endup loosing $250 More

by bthabuteau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Ogle
Report | Print
Nov 15, 2021 -

Hollywood Chrysler Jeep responded

Thank you for providing us with feedback. We are very sorry to hear that you did not receive 100% satisfaction and we would like to turn this around with you. Our General Manager, Josh Clinton, would like to speak with you directly whenever is convenient for you. You can reach Mr. Clinton by phone at 954-342-5183 or by email at josh.clinton@hollywoodcj.com. Thank you!

November 15, 2021

Steve was great. He’s very hard worker. He followed up with me on a timely manner. More

by hang_man73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Nov 16, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 15, 2021

Friendly staff! Helped and answered all my questions. Great service from everyone involved. Thank you! More

by aabaseballmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle
Report | Print
Nov 16, 2021 -

Hollywood Chrysler Jeep responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 15, 2021

The service was done quickly, the waiting room is less than inviting (the TV was set at an absurdly high volume), the car wasn’t washed and when I received the car the Oil Change light was still ON More

by luis.franco1401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Ogle
Report | Print
Nov 16, 2021 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention, Luis. We are very sorry to hear that you were not completely satisfied during your recent service visit. We have already forwarded your feedback to our team for review and correction; they will look into this matter to ensure a similar situation does not occur like this in the future. Have a great rest of your day!

November 15, 2021

Always very professional. never an issue I have 6 Jeeps with you guys. Very pleased More

by 1212BIGGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle
Report | Print
Nov 16, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 14, 2021

This is the only dealer that I would do business with that treat you like family More

by Hemi4264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle
Report | Print
Nov 15, 2021 -

Hollywood Chrysler Jeep responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

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