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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,251 Reviews
Call Service Center (954) 342-5120

1,251 Reviews of Hollywood Chrysler Jeep - Service Center

Sort by
December 15, 2021

Fast oil change and the guys were very nice to deal with would definitely recommend them and car can go through More

by touinguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ruth
Report | Print
Dec 15, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 14, 2021

Good quick and friendly staff. When I got there they took care of me right away.. More

by wnunezhcc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
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Dec 14, 2021 -

Hollywood Chrysler Jeep responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

December 13, 2021

Engine light was on fixed and came back on 2 more times but u guys had me back on road next day was happy with that hope light doesn’t return More

by EDWARDBABICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Report | Print
Dec 13, 2021 -

Hollywood Chrysler Jeep responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

December 13, 2021

My service advisor Melissa was extremely helpful and very easy to work with. I also got my car sooner than expected. More

by Tammie G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 12, 2021

The staff is always available and everyone seemed to be working hard to take care of the customers More

by mauripeyton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever does the loaner vehicles was great too
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Dec 13, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 11, 2021

This dealership/service center is not the closest to my home, but after checking reviews of all the dealers within reasonable distance this one won the draw! It’s hard to get the service department on the More

by brandon.gravitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raheem Kamrudeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pandora and Melissa @ cashier
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Dec 13, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

December 10, 2021

I haven't received a call from your service team. I was supposed to get my car serviced a week later More

by Angelmer1962
Customer Service
Recommend Dealer
No
Employees Worked With
Raheem Kamrudeen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2021 -

Angelmer1962 responded

No respect for customer's time. I took my car in to comply with a manufacturer recall. The dealer received the part a day later and was never contacted. A week later I called the service dep and left a message, it is now more than three month, the was delivered at the dealer, and i am still waiting

Dec 10, 2021 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to bring this to our attention. We will be happy to have you coordinate with our executive team on this matter. We have included your feedback to the team but in order for them to contact you successfully, please include your name, contact information, and nature of any concerns to social@hollywoodcj.com. Hope to hear back from you soon.

Dec 14, 2021 -

Angelmer1962 responded

Here is my information: Angel Luna 954 554 7530 No respect for customers' time. I took my car in to comply with a manufacturer's recall. The dealer received the part a day later and was never contacted. A week later I called the service dep and left a message, it is now more than three months, the was delivered to the dealer, and I am still waiting

December 10, 2021

The service rep Steve handles all my questions and keeps me up to date with repairs or service. More

by pflorence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ruth
Report | Print
Dec 11, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 08, 2021

Very good service,I was there for an oil change since I got lucky there was 3recalls on my car and they fixed it in a very quick way. Thank you,I’ll come back More

by ALBINIB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dickman, Rick Ogle
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Dec 08, 2021 -

Hollywood Chrysler Jeep responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

Dec 08, 2021 -

ALBINIB responded

Thank you for great service

December 08, 2021

Terrible and did not pay for my transmission that went out. It was only 200 miles over warranty. Bad customer service More

by Reginald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Ogle
Report | Print
Dec 08, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your feedback, Reginald. The manufacturer is the entity that warranties the vehicle; not the dealership. If the manufacturer is unwilling to cover something specific; it is very unfortunate because as the dealer we want to do the work. If it's covered we get paid to fix it and that's how we make a living. If the manufacturer is not willing to cover it, there's simply nothing we can do about it as the dealer. I hope this information was insightful for you. Thank you again for your time and let us know how we can help you in the future.

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