Hollywood Chrysler Jeep

My visits are never a hassle , even if there is a small wait time . The mechanics are knowledgeable and receptive . The receptionist is pleasant . The dealership is always clean . Quality is through the ro wait time . The mechanics are knowledgeable and receptive . The receptionist is pleasant . The dealership is always clean . Quality is through the roof. More

People were great it was an easy transaction 1 2 3 4 5 6 7 transaction 1 2 3 4 5 6 7 More

Bill was very helpful and my car is functioning greatly. Thank you very much for that Thank you very much for that More

had work done on my 2016 Dodge Dart last year that is why I trusted and brought my car back to Hollywood Chrysler Jeep. Took it in on 3/2/22 at 9am. Spoke to William Garcia and left the car with him. Mr. I trusted and brought my car back to Hollywood Chrysler Jeep. Took it in on 3/2/22 at 9am. Spoke to William Garcia and left the car with him. Mr. Garcia called me later that day and explained what had to be done and also, they checked my battery and it was bad. He asked if I wanted it replaced and I said yes since I trusted them. He explained that they would have the car ready in 24-48 hours. I picked my car up Friday morning 3/4/22. Bill totaled $715.77 and I paid in full. Before leaving, I took pictures of a car I was interested in purchasing. I drove away from the lot and realized, an Unknown FM radio station was on, one I have never listened to. I then realized with the battery changed, why was it on and FM station and not the usual AM static when you lose power to the car. I then realized; my gas gauge was a hair above Empty when I had gassed it up the night before I brought it in because it was on Empty. I filled it to a little above 1/2 tank which is what gauge read. Now I get it back and it's a hair above E. I got back home around 9:45 am and called Mr. Garcia and left him a detailed message. An hour goes by and he had not called back. Then I called back and asked for Mr. Garcia's boss in which I was connected to Mr. Oggle and left a detailed message on his voicemail. Since I hadn't heard back at approximately 12:30 I went to dealership. I was told by two of the workers that there were no Managers on duty that day and they were in a meeting. I was then told to speak to Mr. Garcia. I explained to Mr. Garcia what happened and the all of a sudden Mr. Oggle came out. I said, oh it's nice to meet you because I called you and left a detailed message as well. He said Listen, I have over 200 emails and I don't know how many phones calls, and I would have called you back sometime today. He asked what the problem was and I told him. He referred to me when talking about me to Mr. Garcia as HER. It was not Mrs. Arnott or Theresa or Ma'am. I explained to them about how I trusted them and Oggle told me it had nothing to do with trust. I explained again about gas missing and the radio. He asked if I had receipt for gas. I said yes. He looked at it and said give her 4.7 gallons of gas which was on my receipt. I was very hurt and upset and felt I was spoken to in that way (talked down to) because I am a woman. Oggle's boss came over and he was even more arrogant. He said basically the same thing Oggle said and that the car was only driven six miles. I then asked, then please tell me what happened to all my gas. There was no explanation. I then showed him the car I was interested in buying, and he said LADY, I run a multimillion-dollar company here and you not buying that car is not going to break me. I was dumbfounded and looked at him and said Shame on you and I left. I have copy of receipt for gas and bill of services So, Garcia was nice to Theresa but Oggle was rude and also spoke down to his employee Garcia. She told Oggle don't you dare speak to him that way since he is the only person who is trying to help me here. Let us know if you need anything else. She also walked out without her gas. Oggle's boss also told Theresa, Lady, man or woman I don't care, I'd be speaking to you the same way More

We’re very informative. They let you know what was being done with the vehicle and routes you could take about getting things fixed They let you know what was being done with the vehicle and routes you could take about getting things fixed More

Fast lane service was quick and the staff was very knowledgeable and friendly. Improvement from last time. knowledgeable and friendly. Improvement from last time. More

Didn't resolve issue on my Jeep. I brought it to this dealership which is where I bought it in Jan 2021. I started having a clicking noise in the driver side doors on Oct 2021. I too I brought it to this dealership which is where I bought it in Jan 2021. I started having a clicking noise in the driver side doors on Oct 2021. I took in Dec to be looked at. The made me wait 2 hours before they came back and told me that they don't have time to look at it today and I would have to bring it back. Fast toward to Jan 2022 I had someone rear end me so I brought it to Autonation. They wouldn't even listen to the sound and told me to Bri f it back to Hollywood. I made an appt for March 4. I had already been in contact with Jeep Care so they would provide me a rental. Rick the service manager never even heard from Jeep Care on this issue he states even though I showed him the email. They had my car for 9 days. By the 7th day they final told me they had duplicate the noise. March 11 I get a call from Bill. He says they took the door panels off and hasn't heard the noise and that I can come get my Jeep cus Chrysler wants their rental back. Picked up my Jeep on March 12 and not even 10 mins later the clicking started again. I call the service dept and Bill tells me that he will speak to who he needs to speak to so I can bring it back and he will call me Monday. It is now Friday now and no call yet. I get in contact with Jeep Care again. They tell me that Rick the service manager told me that the click is faint and to bring it back when it gets louder. I am beyond annoyed at this point. If your service people heard the noise then why do I have to bring it back a third time. You should have fixed the issue. So now I have to bring it back and it definitely will not be this dealership. Also they put 59 miles on my car. That is a little extreme if you ask me. Especially that the noise is in my doors. I even told them the noise happened when the car is still. I have even provided video of the issue which shows it happens when my Jeep isn't driving. More

Part(shifter took long)service itself good. very upset about,my car was here 2 weeks,5 minutes after leaving the dealer flat tire on turnpike south,took it to tire place after using the spare ti very upset about,my car was here 2 weeks,5 minutes after leaving the dealer flat tire on turnpike south,took it to tire place after using the spare tire,the air valve was completely loose(he barely touch it with finger &fell inside tire)then noticed big white smudge scratch on side tire.they test drive only(they sweared)if I would have gone at high speed, I could have gotten killed blowing the tire.gas tank was full when I drop it, half tank when I picked it up. Good work, someone was driving my car . More

Service was friendly and attentive to special requests for my car. When I got the car back it was clean and ready to go. for my car. When I got the car back it was clean and ready to go. More

Very cool place. ....they do what they say they're going to do!! Will always go there!! ....they do what they say they're going to do!! Will always go there!! More