Hollywood Chrysler Jeep

Took me in right away with no appointment. Quickly did my oil change and service and I was on my way in under an hour. Quickly did my oil change and service and I was on my way in under an hour. More

Service was timely, waiting area is comfy. Service person pushed and pushed for additional services u didn’t want. Service person pushed and pushed for additional services u didn’t want. More

1+ hrs for wiper blades. Had to involve manager for proper service.Jen's absolutely terrible,she refused to install new blades because quote. "I didn't sell you a car with bad Had to involve manager for proper service.Jen's absolutely terrible,she refused to install new blades because quote. "I didn't sell you a car with bad blades" My car was purchased brand new 2 days prior with 8 miles. More

Great experience, all staff was accommodating and helpful! Ryan was great and I will refer friends and family to him! helpful! Ryan was great and I will refer friends and family to him! More

I have personally purchased over 20 vehicles of varying makes and HCJ is absolutely hands down the worst dealership I have ever done business with. Josh Clinton (GM) is condescending, rude and unprofessio makes and HCJ is absolutely hands down the worst dealership I have ever done business with. Josh Clinton (GM) is condescending, rude and unprofessional. He is also incompetent. HCJ sent all of the incorrect paperwork to me including an unsigned title which delayed the purchase significantly. Once they received their payment they stopped taking my calls and refused to register the vehicle despite being paid and contractually obligated to do so. I had to register the vehicle myself and Hollywood Jeep later refused to refund the registration fees. I DO NOT recommend buying anything from this dealer. More

Great dealership, I got my dream car. Very helpful staff. Would recommend to a friend Very helpful staff. Would recommend to a friend More

I spoke with cashier how very pleased with my experience with my car servicing that day. From inception to the handing over my keys everything was perfect. I was especially pleased and surprised when the with my car servicing that day. From inception to the handing over my keys everything was perfect. I was especially pleased and surprised when the mechanic who serviced my car came to the waiting room to say let me know my car was ready but also to talk about what was checked and the outcome. This never happened in all my years of coming to this same service center. I'm not only very impressed but also thankful that management kept their promise when I was told that changes would be made. I'm now not just a customer but a loyal customer. Thank you Miguel Navarro More

Neat clean job done as required; friendly staff oil change, tire rotation & air checked after rotation change, tire rotation & air checked after rotation More

Trevor was helpful and very responsive. Deal was done very quickly. Highly recommend! Excellent service! Deal was done very quickly. Highly recommend! Excellent service! More

The service center of this dealership was pretty frustrating. While coming in for an oil change (that was pretty quick so I do give applause here), I asked for the service light to be checked as it frustrating. While coming in for an oil change (that was pretty quick so I do give applause here), I asked for the service light to be checked as it likely related to my battery as the auto stop/start wasn’t working. The rep then was on lunch when this was looked at and found nothing wrong but to come back if the light was on. Went directly to my car, light is on and I go back to him asking for it to be looked at again. I was directed to ‘the other side’ where they said I’d have to leave my car for at least 3 days before they could even look at it. I already know what the problem is and how to fix it, yet they were unwilling to help unless I go car-less for minimum three days. Which this is something that could take under 3 hours to resolve. If we’re talking about the dealership itself, my sales guy was good- Sergio. But Alan in finance didn’t provide the correct information to me when upselling me the extended warranties so now I’ve been fighting for refunds where the contracts provided by the dealership say there’s a 30 day refund window. Not only that, sold me LoJack which I asked if it was just an app and he said yes but later when I receive the link to set it up it says I have to bring it back to the dealership. So they didn’t provide the service I contracted them for and they’re trying to fight me on a refund for that too. You think I’m ever going to trust your service department, or this dealership, again after that day? No way. More