Holler Hyundai - Service Center

Amazing Customer Service and Repairs! The service department here is GREAT with AMAZING customer service. Thanks Roberto! The parts department is also very helpful and knowledgeable. I bou The service department here is GREAT with AMAZING customer service. Thanks Roberto! The parts department is also very helpful and knowledgeable. I bought my Veloster Turbo at another Central Florida Hyundai dealership and took it to that same dealership for repairs. Both the purchase and services done to my car at the other dealership, were two of the worst experiences of my life. Holler's service department even fixed issues with my car that were created by the previous dealership's repairs! I will NEVER take my Veloster to another Hyundai dealership except Holler!! More

Terrible service both times First time buyer and was taken in by their phony paint protection called "gameon"( it should be called paint all gone). Regular bugs will take your p First time buyer and was taken in by their phony paint protection called "gameon"( it should be called paint all gone). Regular bugs will take your paint off, glad this wasn't a bad love bug season here. The first time for service, they were argumentative(Justin) and his department left off one of the valve stem caps on the tires. When made aware of this they sent me two that did not match the other three. The next time in they resolved that but left greasy hand prints all over the car. Both times they lowered the tire pressure to 32 PSI when the owner's manual and side front doorpost both say that 35 PSI is the recommended pressure for the Sonata Hybrid. They don't know what they are doing. They are fast but not accurate. Headquarter Hyundai in Sanford, FL did a much better job. They had friendlier staff and they washed and vacuumed the car for free. They had a much better customer waiting area. I know where I am buying my next Hyundai from. More

Consistently good Having 4 Hyundais in the family has given us plenty of opportunity to deal with all the departments at Holler Hyundai. One thing I will say is that th Having 4 Hyundais in the family has given us plenty of opportunity to deal with all the departments at Holler Hyundai. One thing I will say is that they are consistently good in all areas, from sales and finance, to the service dept. We happily recommend them to family and friends. More

Great Customer Service Ty was really helpful, professional and very friendly. He has lots of knowledge and was really precise with the information he have us. Also very pati Ty was really helpful, professional and very friendly. He has lots of knowledge and was really precise with the information he have us. Also very patient with every question we had. I highly recommend him. More

Poor Service I took my elantra gt, for an oil change, and tire rotation today. Two hours, later i recieved my car, as i left, i realized, no paper floor mats, so d I took my elantra gt, for an oil change, and tire rotation today. Two hours, later i recieved my car, as i left, i realized, no paper floor mats, so dirty shoes i quess allowed? Not for sure ,if they offer vacuum your car, with service any longer? Then, i realized no sticker for next oil change. I went inside to inquire, was told it probably fell off, he said i can get you one, i said no thanks, i didnt want to wait any long, and left as he kept eating, hahaha. To buy a car fantastic experience, to service a car, not so much. More

Ty Service Advisor Ty my service advisor greeted me very pleasantly. He explained to me what they are going to do at service including a an update abs brake recall. He l Ty my service advisor greeted me very pleasantly. He explained to me what they are going to do at service including a an update abs brake recall. He later made sure that my car would be getting washed after the work was done. When I went to pick up my car the vehicle was expterely clean both on the outside and inside. In addition, Ty made sure I had a ride from the dealership to my gym and back. I could be your spokes person on both new cars, salesmen and the service advisor. I would highly recommend going to this dealership and service department. I would also recommend to other customers how I was treated and how great your vehicles are. From a score from 1 to 10,( 10 being the overall best), I would give this dealership and/ Ty my service advisor at big fat 12! Rich Besser More

Doesn't Follow Manufacturer's Warranty Procedure Brought my daughter's Elantra to our local dealer Hyundai of Orange Park due to the steering wheel ring pitting and coming apart. The dealer diagnose Brought my daughter's Elantra to our local dealer Hyundai of Orange Park due to the steering wheel ring pitting and coming apart. The dealer diagnosed the issue and indicated they were ordering a NEW steering wheel. Unfortunately, my daughter had to get back to college and the service manager stated to take the invoice that shows approval for a new steering wheel to any authorized Hyundai dealer in Orlando and they would follow the same procedure to order and replace a new steering wheel. My daughter brought her car into Holler Hyundai and showed Ty, the service rep, the steering wheel and the invoice indicating a new part would be ordered. He told my daughter to come back today for the repair. I assumed the time from reviewing the steering wheel and today was due to placing an order for a new one. Upon picking up the car today, not only did the dealership NOT replace the steering wheel with a new one, they simply repaired it with a material to fill in the areas that were pitted. #1 that is not what was originally approved by Hyundai. #2 that is not what Ty was supposed to perform #3 the material that was used doesn't even match the rest of the steering wheel. #4 there are still pits in areas that were not repaired correctly. #5 the company that did the repair scratched the center logo of the steering wheel. I called Hyundai USA Customer Service and they indicated the steering wheel should have been replaced since it was still under factory warranty. PERIOD. Very disappointed with this dealership. More

The only car dealership I trust, super friendly The first time I came here, I couldn't believe how friendly all of the employees here were. I honestly thought that they were trying to suck up to me The first time I came here, I couldn't believe how friendly all of the employees here were. I honestly thought that they were trying to suck up to me to get me to come back as a customer. Turns out, luckily, I was wrong. The service is top notch and the employees really want to help you More

First Service Visit Upon arrival for my first service visit on Saturday 8/15/15 for an oil change, I was greeted by Justin, the service adviser. I advised him that I was Upon arrival for my first service visit on Saturday 8/15/15 for an oil change, I was greeted by Justin, the service adviser. I advised him that I was here for my first oil change in my 2015 Sonata and I needed him to look into a rattle coming from the passenger door and also the driver's window glass seemed to rattle over rough pavement (probably needs to be adjusted or tightened.) He immediately advised me that cars with "better sound systems" (mine is mid-grade, the Infiniti system is more powerful) will usually cause rattles. How is that the case? I paid more, for better quality, so I get problems because of it? No sir, a rattle is a rattle, and it needs to be addressed with a sound deadening kit, felt, or some other type of solution. Not an excuse. I am used to dealing with a higher end car dealership and would have never been given an excuse like that about the product they sell. He also advised me that they will not take the door panel off (it's not hard and a tech can practically do it blind) just to see about the window rattle. Huh? You are blatantly refusing to look into the issue I brought to your attention? I understand that Hyundai is a cost-effective brand, but I should not be exempt from customer service and product support. Every issue I bring to your attention takes time away from me, therefore there is no reason for me to lie! The best part of my visit was being stranded at the Winter Park Village. I requested to be shuttled to Starbucks since I knew that my service would be a few hours (and of course they don't have loaner cars! hah!) Once I was ready to be picked up, I made several phone calls back to the dealership, only for them to advise me the shuttle driver was no where to be found. I ended up walking back, in the heat of the day, only for my service adviser to tell me that they couldn't reproduce my rattles. I have worked with service advisers from Toyota, Ford, Lexus, Chevrolet, and now Hyundai, and Hyundai was the only one who didn't even ask for me to assist them with reproducing the problem. You know why? They genuinely don't GAF! I am in desperate need of a customer centric Hyundai dealership in Orlando. I'll let you know when I find one! More

Great service experience Gregory Jones provided us with great customer service! He was professional and courtesy. I traded in my Mercedes Benz last month and one reason was Gregory Jones provided us with great customer service! He was professional and courtesy. I traded in my Mercedes Benz last month and one reason was the customer service was only focus on the dealership's needs, not what I really needed. Greg asked us what services we came for and then told us about a tire recall we knew nothing about! Thanks Greg and we will recommend others to Holler for service and purchases. More