451 Reviews of Holler Hyundai - Service Center
Total lack of communication and poor customer service. My 6 mo. old Ionic 5 needed a new 12v battery (the regular sized one in most cars). They had an issue with the phone service and computers but to ta My 6 mo. old Ionic 5 needed a new 12v battery (the regular sized one in most cars). They had an issue with the phone service and computers but to take over 2 weeks to replace the battery was unexpected. We reached out multiple times, left msgs. and texted, occasionally spoke to someone only to be told they could call us back that day. Crickets. Fortunately they did provide a loaner. At one point, we were told no other dealer in the area has a battery that they are for other customers. My wife called a local dealer who had 8, and was provided the part nbr. We called Holler to obtain the part nbr to verify it was indeed the same battery and was told by the parts dept.,”we don’t give out part nbrs!” Left several more msgs over a few days with no response. On day 15, someone from service calls and said we have a battery, you can pick up your car. This experience was unacceptable and we will no longer be bringing our car to Holler for service. We do understand there may be a supply chain issue but clearly another dealership had the battery and plenty of them but Holler didn’t take the effort to determine that. More
Came in for a tire rotation, multipoint inspection and oil change. Due to an unexpected flat tire became aware on the side of I-75 that all four wheels had two loose lug nuts. The security lug not was o oil change. Due to an unexpected flat tire became aware on the side of I-75 that all four wheels had two loose lug nuts. The security lug not was only finger tight. The opposite lug nut was clearly not tight. After changing the flat tire I checked the other wheels and found every wheel had similar loose lugs. Since it is apparent that the safety and quality checks are non-existent @ Holler I am looking for an alternate service location. More
Everyone in the service department is always courteous and extremely helpful. Derrick is my go to guy who is always dependable and informative. Sales is super also. I have purchased 3 cars from Holler a and extremely helpful. Derrick is my go to guy who is always dependable and informative. Sales is super also. I have purchased 3 cars from Holler and have no intentions of going anywhere else. More
Car was purchased at the Crown Hyundai dealership in St Petersburg because it was an new N line Sonata and it was the first model of that car available in Florida. The purchase date was January 8th of 2021 Petersburg because it was an new N line Sonata and it was the first model of that car available in Florida. The purchase date was January 8th of 2021 . While being driven by my son in the Orlando area where he is a student at UCF on march 20th of this year the transmission failed and it locked. My son called the Hyundai Blue Link number and had the car towed to Holler Hyundai the closest dealer as per the instructions from the operator. The the car had about 15000miles. My son was provided a loaner. The loaner was not a comparable model as it was a Kia Forte . We visited Orlando the week of April 4th of this year and went by the dealer to get an update and timetable when the car would be ready. At that time we were told that the spare transmission was on its way after the manager checked his system. The part, new transmission would arrive to some location up north and then trucked down to Orlando and that our vehicle was on the waiting list for that part. The new transmission was already assigned to our car.It was at that time that they provided Hyundai Sonata in much better conditions to my son to drive. It has been difficult, practically impossible to get in touch with anyone at Holler to get an answer. This past Monday, July 18, my son got a call from Holler stating that they still don’t have the new transmission and really have no idea when if ever it will arrive. Additionally they asked my son to sign a rental extension agreement which he never signed in the first place. In the meantime, we continue to pay for the car that does not work and insurance for a car that is not operating. This is a very frustrating situation as we have been calling numerous times trying to get any information to no avail. More
Ty O! !! HE CARES!! Ty took care of me to the fullest, a service agent who I value greatly!! He goes above and beyond to make sure items are checked off and !! HE CARES!! Ty took care of me to the fullest, a service agent who I value greatly!! He goes above and beyond to make sure items are checked off and complete!!! He made sure I stayed safe!! 100+stars ⭐️ Ty gets from me! I appreciate your hard work and all you do for me at Holler Hyundai Winter Park! More
Although they had my car 3 full days before they had the time to fit my car in since I had a chance to see why my malfunction light came on, they diagnosed the problem and had the car ready by the next day time to fit my car in since I had a chance to see why my malfunction light came on, they diagnosed the problem and had the car ready by the next day by noon. They were also nice enough to send and pay for an Uber for me since I live alone & would have had a problem getting a ride to pick up my car. Sanford went out of his way to fix another problem that I had when I got my car and mentioned it to him instead of my having to make an appt for another repair. More