Holler Hyundai

To preface, I do not usually leave written reviews unless the service I have received was exceedingly good or exceedingly poor. The treatment that my mother received in the service department upon receiving the service I have received was exceedingly good or exceedingly poor. The treatment that my mother received in the service department upon receiving repair work on her vehicle was insulting and unprofessional. My mother had brought her car in due to a serpentine belt breaking on her vehicle. Obviously this was something that needed to be repaired, but according to their inspection the hybrid motor generator unit and several other wear and tear items needed to be replaced, totaling up to over $5000 in repairs, of which we agreed to perform the ~$3200 in repairs for the major mechanical components, and then we would perform the wear and tear items at a different time. I had asked for pictures of the broken hybrid generator unit to be emailed to me and was informed they would be sent out the following morning, I never received them. A slight annoyance, but not anything to make a fuss about. The repairs begin to take place. We had dropped the vehicle off on a Wednesday, and were informed that they had to order the hybrid generator in, but that it would be there early the following week, and they would get it installed when the part came in. Over the course of the weekend and the first part of the week there are no active communications between the service department and my mother to let her know the status of her vehicle while it is in the shop. Come Wednesday my mother calls the dealer and asks about the status of her vehicle and is informed that the part had arrived and that they are working on the vehicle and that it would be definitely be ready the following morning for pickup. My mother had been using my vehicle while I was out of town, so we planned to pick up the vehicle Thursday evening when I got back in town, realistically giving them plenty of time to finish any post-inspections or paperwork that needed to be done. Over the course of that Thursday my mother received no communication from the dealership about the status of her vehicle once again, but this seemed par for the course here at this point. We come into the dealership at a little bit before 6pm on Thursday to pick up the vehicle. We are then informed the vehicle is in fact not ready, and that there is a part that needs to be ordered and that it is going to probably be another week until the vehicle is ready. This is the point where the actions, or rather inactions of the dealership result to a slap in the face to my mother who is paying thousands to get her vehicle repaired. There was no sort of contingency plan in place when we arrive, they do not have a solution for the problem they created for my mother, and suddenly she does not have a vehicle for work in the morning. They apologize and say that they would have provided a rental today, but the company they are contracted with closed at 5pm (many hours after the car was promised to be repaired and ready for pick up), and the best they could do was provide a rental at 8am the following morning, a full 2 hrs after my mother needed to arrive for work. At this point not only are they taking money away from my mother, but they are inconveniencing everyone who is depending on her, and they have taken very few steps in the ways of reparations. Friday morning comes and my mother gets a call from the contracted car rental company, providing a good example of communications with their customers, only to her that there will be no vehicles available until the Monday. Now there are 3 days of lost work, lost money, and inconvenience that were brought on by the dealerships neglect and inability to take action to make things right for their customer. We inform them that the car would not be ready until that following Monday and they still find no way to provide recompense for the situation other than apologizing. I will update with any further events until the vehicle is ready. In the meantime if you are looking for a place where you are respected and feel that the business has your best interest in mind, please look elsewhere. More

Rick was very informative and prompt and courteous. His explanation was very thorough and precise His explanation was very thorough and precise More

Sales experience was stress- free and very knowledgeable about their products. Definitely will buy my next Hyundai from them about their products. Definitely will buy my next Hyundai from them More

car service was not the best. i told employee about bad wipers and they did not replace. they replaced them once without asking a long time ago. sad! i told employee about bad wipers and they did not replace. they replaced them once without asking a long time ago. sad! More

Smooth pleasant purchase. Offered best price and rebate upfront and I did not have to haggle with them. If you want a new car but don't want to deal with the typical car deale Offered best price and rebate upfront and I did not have to haggle with them. If you want a new car but don't want to deal with the typical car dealer antics then you should check out Holler. More

Our experience buying the Hyundai Elantra was fantastic Everyone was fantastic and they were helpful in answering our questions. The financing was very easy as well. I would highly recommend them to anyone Everyone was fantastic and they were helpful in answering our questions. The financing was very easy as well. I would highly recommend them to anyone who is looking for a car More

Everyone at the dealership was very nice he didn’t make me feel pressured at all! I was very pleased with everything thank you me feel pressured at all! I was very pleased with everything thank you More

The do not pay attention to details. Did the 60k service and a red light for air bags which went unnoticed. Had to come back two days later to replace a battery that shouldn’t have past Did the 60k service and a red light for air bags which went unnoticed. Had to come back two days later to replace a battery that shouldn’t have past the 60k service/ inspection. After replacement of the battery they forgot to set time / date on the car’s clock! More

My saying ‘yes’ to referring ppl to this dealership comes with an asterisk in that I would say mention get the job done but there are issues. One, the communication here is sub par. On one occasion I was wai with an asterisk in that I would say mention get the job done but there are issues. One, the communication here is sub par. On one occasion I was waiting for my car for hours only to find out they thought I was leaving the car, which puts the vehicle on a lower priority. They comped the oil change so kudos for making it right. Most recently I had the car towed in and called ahead to give them specific instructions based on their comments, which ultimately were not followed, possibly delaying the work. Secondly they are not careful about getting the car dirty on the inside. On my last visit I had to clean grease off the door panel and headliner, and had to clean everywhere I guessed the mechanic might’ve been for anything I couldn’t see. I’ve had previous dealerships who actually washed the entire car as a thank you for doing business with them. At the very least a dealership ought to inspect the car to make sure they don’t get it dirty. On the plus side this dealership has a friendly staff from the time you call through dealing with their advisors in person, and making an appointment is pretty easy. More

Mr James Santiago did an excellent job. I don't like going to dealers. But he made me feel very comfortable. I would recommend my friend to go to him. I don't like going to dealers. But he made me feel very comfortable. I would recommend my friend to go to him. More