Holler Hyundai

I found the salesperson James Santiago and the manager on duty to be extremely pleasant and helpful! Overall, it was a stress-free experience. duty to be extremely pleasant and helpful! Overall, it was a stress-free experience. More

Salesman and finance lady could not have been more pleasant. I left a Sun Pass on the window of my used car and a rubber dogs foot on the back. When I called back to retrieve it, I was told by James pleasant. I left a Sun Pass on the window of my used car and a rubber dogs foot on the back. When I called back to retrieve it, I was told by James the car was still there and he would return my call. I called 3 times, no return call. I came in and the car was already gone or disassembled. The gentleman that I spoke with also was going to call me (don't remember his name) by 4:00 pm. Call never returned. I briefly spoke with the finance lady and her friendliness and tone were quite different. She also referred to Christian religion which for me was OK, but for others may not have been when I was dealing with her. More

No fue la atención que necesitaba, lamento decir que no me gustó la atención recibida de parte del señor que me atendió. No fue agradable y elegí su atención porque hablaba español pero al parecer no le me gustó la atención recibida de parte del señor que me atendió. No fue agradable y elegí su atención porque hablaba español pero al parecer no le gusta atender en su idioma natal More

Horrible service! I made an appointment to bring my car in for an oil change and tire rotation I have been waiting an hour and a half and was told it would be at least I made an appointment to bring my car in for an oil change and tire rotation I have been waiting an hour and a half and was told it would be at least another hour. Service advisor told me a two to three hour wait time is normal. They clearly don’t care about providing customer service. More

It was a pleasure doing business here. The buying process was easy. The salesman was very informative, answering our questions with patience! Mina delivered an incredible service and ma The buying process was easy. The salesman was very informative, answering our questions with patience! Mina delivered an incredible service and made purchasing this car a very pleasant experience. More

ALERT: SELLING CPOS THATS FAILED CERTIFICATION I am extremely disappointed with the service provided by Holler-Classic Automotive Group. I recently purchased a Genesis GV-70 from the Holler Hyundai/Gen extremely disappointed with the service provided by Holler-Classic Automotive Group. I recently purchased a Genesis GV-70 from the Holler Hyundai/Genesis North Orlando dealership, which was sold to me as a certified pre-owned vehicle. However, it was later discovered that the vehicle had failed certification and had not actually been verified as promised. Even the previous owners personal information was in the system. There were several electrical issues including safety that the vehicle was sold with. Since owning the vehicle, I have experienced numerous electrical issues, which have caused me significant inconvenience and frustration. The car has been in the shop for a total of 47 days out of the ~two months of ownership. I have been back and forth to the shop seven times already. This has resulted in unexpected expenses, as well as a significant amount of time wasted, not to mention the high car payment and insurance costs I’ve had for the past two months without having the vehicle. I am appalled that Holler Hyundai/Genesis North Orlando would sell me a vehicle that was not properly verified as certified pre-owned. This is a blatant disregard for the safety and well-being of their customers, and it is unacceptable. Furthermore, the customer service provided by the dealership has been pathetic. I have had to continuously chase up on the status of my vehicle and have not been provided with clear communication or timelines for repairs. The dealership goes over a week without any update and it’s nearly impossible to talk to an individual over the phone. I have over 125 documented calls. The dealership GM Shannon even refuses to give me the contact information for corporate. She just tries to deflect the issues and belittle the customer. She belittles my wife and myself to the point where my wife is in tears after every call with her. This has made an already frustrating situation even more unbearable. I cannot recommend Holler-Classic Automotive Group to anyone. The failure to properly verify the vehicle before selling it as certified pre-owned has resulted in numerous issues, unexpected expenses, and a significant waste of time. The lack of communication and non-existent customer service has made the experience even worse. I would strongly advise anyone considering purchasing a vehicle from this dealership to steer clear and find a more reputable and trustworthy dealer. More