Holler Honda - Service Center

Service Rep, Casey Fitzgerald My Service Rep, Casey Fitzgerald was knowledgeable, courteous and helpful. He went above and beyond to resolve my problem. He is an asset to your or My Service Rep, Casey Fitzgerald was knowledgeable, courteous and helpful. He went above and beyond to resolve my problem. He is an asset to your organization. More

They had all the answers Having never been to Holler Honda before, I went in to be greeted by Jesus Velez, who assisted me in my situation. He was very professional and took Having never been to Holler Honda before, I went in to be greeted by Jesus Velez, who assisted me in my situation. He was very professional and took great care of me. I was in and out in just under two hours, which was great considering I've sat and waited 4 hours just for an oil change at other places. Jesus is a great employee and Holler Honda is lucky to have him. More

Outstanding Service Two of our Honda cars needed servicing and Alfredo Edgerton, a Service Advisor, made the servicing a pleasant experience! Alfredo clearly explained w Two of our Honda cars needed servicing and Alfredo Edgerton, a Service Advisor, made the servicing a pleasant experience! Alfredo clearly explained what service was needed for each car, and the shuttle took me to several places while the cars were being worked on. We can always rely on Alfredo for top notch professional advice and expeditious service! More

Great Service! I was helped by Alfrdo Edgerton. I came in for an oil change and check-up. Excellent service in all respects!! I will return! Olga Molina I was helped by Alfrdo Edgerton. I came in for an oil change and check-up. Excellent service in all respects!! I will return! Olga Molina More

Great Service Came in to have an oil change and tire rotation on my Accord, was greeted by Annie Downing, she went ahead and took care of everything for me and wit Came in to have an oil change and tire rotation on my Accord, was greeted by Annie Downing, she went ahead and took care of everything for me and within the hour I was out, very quick service! More

Oil Change and tune up. I did not have an appointment but took a chance and just showed up. I got an oil change, a transmission fluid change and the routine overall safety c I did not have an appointment but took a chance and just showed up. I got an oil change, a transmission fluid change and the routine overall safety check all in less than an hour and without an appointment. I was very surprised at how fast my visit was and how courteous and professional everyone was. More

up sell services i was having some braking noise issues. Made an appointment arrived a little early 1035 for 11 appt. the first hour was spent trying to find issues i was having some braking noise issues. Made an appointment arrived a little early 1035 for 11 appt. the first hour was spent trying to find issues with the vehicle. I have kept my CRV maintained in Pittsburgh since it was purchased new. There was a laundry list of things that supposedly should be repaired. Including an air filter that had just been replaced. The brakes were actually still ok, but since I was there I let them do it . Big mistake . Here I am still sitting 4 hours later. I am far from impressed. I have had the brakes replaced on my last CRV. It didn't take nearly this long. I was told 1 hour. It's been 3.5 since I was told this. I was swarmed when I got there wanting me to trade my vehicle. Well Holler I am hollering, but not in a good way. I will NOT come back here!!!! More

Worst Customer Service I Took my son's car in for their Airbag recall 8/15. Made an appointment using the 24hr car drop box service. When we arrive, only to find out they a I Took my son's car in for their Airbag recall 8/15. Made an appointment using the 24hr car drop box service. When we arrive, only to find out they are completely out of envelope forms. We had to drive to another dealership to use one of theirs. When I call the next morning to check on the status of the car and to inform them of this inconvenience, in the service dept. he says "Oh well yea it happens not a big deal...anything else?" He was rude and short the entire convo. All I can say is, if you go there just be prepared for horrible customer service. The sort of "yea whatever" attitude the service employees have. We will DEF be switching to a different dealership. More

Poor service experience I took my car in for a scheduled service appointment and it took 40 minutes for an associate to check in my car. They then estimated at least another I took my car in for a scheduled service appointment and it took 40 minutes for an associate to check in my car. They then estimated at least another 1.5 hours to look at a simple problem. Prior to that, I had left several phone messages for their service department and never received a return phone call (it has been a week now). Won't be returning for service at this location. More

Worst Service from a dealer so far I went there for Oil and Filter change, and to check the Engine light. They charge $115 for diagnostic, and they still do not count it towards any fi I went there for Oil and Filter change, and to check the Engine light. They charge $115 for diagnostic, and they still do not count it towards any fixes. Ok, fine. First, they promised me to be done in under an hour, and it took them 2 hours to finish it. They say they have shuttle service, but they did not have when I was there. Ok, fine I knew the error codes from a previous visit to AutoZone. After the technician inspected it, he said that I need to replace the PCM/ECU (car computer) which I did not agree with and did not make any sense. That is an $1100 job that if they got wrong, I would have completely wasted money on. The representative there didn't even care to do business with me. James was his name, and he seemed to not show any interest in the customer satisfaction or motivating me to fix my car. They did not even provide me with the Error Codes for the check-engine light diagnostic! The codes I got from AutoZone indicated something wrong with the hybrid battery (which is covered by warranty) but they told me the computer is faulty and needs to be replaced. James then billed me 145 for the diagnostic job, which is 30 dollars higher! I asked why, and he did not have a reason, so brought it back to the agreed upon 115. I owned several cars before, and all got serviced at their dealerships (Jeep, Ford, VW Touareg, Mazda), but this is by far the worst experience I ever had. I wasted time and money and did not get the minimally expected service at a dealer, and this is coming from someone who owned a german car and fixed it at their dealership! More