Holiday Mazda

Excellent Customer Service I was greeted by Sam Voss Sales Representative after entering the Dealership. He asked me what he could help me with? I told him I was looking for a I was greeted by Sam Voss Sales Representative after entering the Dealership. He asked me what he could help me with? I told him I was looking for a CX-9 and that I had been looking on their internet web site and was interested in the Signature model. He immediately found the car and offered me a test drive. He answered all my questions and showed me all the cars features. One of my concerns was the Signature model which had my interested was the most expensive trim package. Sam explained the options I was most interested in were available in the Grand Touring model at a lower list price. We sat and talked and they offered pricing on both models. I decided on the Grand Touring model. He introduced me to his Sales Manager Jeff Gravelle and when I had a question about the Mazda Extented Warranty he brought Doug Vonderhaar finance manger in to show me my available options. I told them I wanted to think about all of it and left the dealership, no pressure what so ever. We talked over the phone the next few days and eventually agreed on a deal. When we went in to pick the car up Sam was there as we walked in introduced my wife to himself, Jeff and Doug. We completed the paper work in a few minutes and then Sam showed us how use all the options and how to set up the car for our personal tastes. Sam answered every question and made sure we understood how to utilize all the safety features this model offered. I want to Thank Sam, Jeff & Doug for making this a enjoyable auto buying experience. Regards, S & J More

Love my new CX5! Very friendly staff starting with Amanda who chatted with me on the internet the night before. Kourtney was waiting outside when we drove up and went Very friendly staff starting with Amanda who chatted with me on the internet the night before. Kourtney was waiting outside when we drove up and went above and beyond throughout the process. She even offered to come to West Bend to pick up our check (I forgot my checkbook) so we didn't have to drive back and forth again. Every person on that staff greeted us warmly and asked if there was anything they could get for us including bottled water and warm cookies! Doug processed our paperwork quickly and there was no high pressure warranty selling. Thor, you have a great staff and we could see the commitment to customer service starts at the top. Thank you all for making this a great experience! More

Long day but comfortable visit We went to look at a mazda cx-5 to replace our current chevy equinox. We got to test drive by ourselves which I thought was a plus because then we co We went to look at a mazda cx-5 to replace our current chevy equinox. We got to test drive by ourselves which I thought was a plus because then we could really take in the vehicle and see for ourselves if we liked it. Our sales guy Jim was nice the whole day asking if there was anything else he could get us while we were waiting for everything to be processed (including cookies!) I feel like the staff worked with us giving us a bit more for our trade in and a little more off the price of the mazda. I feel in the end both the dealership and my husband and I came out satisfied with our day! I would recommend holiday mazda and so far we are living our cx-5! More

Amazing! John is amazing and so is Holiday. I talked to Sabrina on the live chat, verfied the Mazda CX 9 I saw on line was still available. I got there about John is amazing and so is Holiday. I talked to Sabrina on the live chat, verfied the Mazda CX 9 I saw on line was still available. I got there about 7:10, they close at 8:00. John had the vehicle pulled up to the door and started when we got there, we took it for a test drive. He was very knowledgeable about the vehicle and explained the features well. By the time we got back they had just got done apprasing my vehicle. We wrote up the purchase contract we walked out at about 9:00 pm with the vehicle. When I got home my husband noticed a noise, we brought it back and they fixed it free of charge. I have never actually gone to look at a vehicle and walked out with it, I have always had to go back to pick it up. Once again thank you to John for all the extra effort! We appreciate it!! More

Online purchase with confidence Having always purchased new and used cars in person, finding the right one online in a distant city created some concern. Yet, with family and work co Having always purchased new and used cars in person, finding the right one online in a distant city created some concern. Yet, with family and work commitments, travelling around the country to test drive cars made little economic sense. After narrowing my search down to three cars I really liked - John Krug at Holiday Automotive stood out from the crowd and helped me feel assured that what I was seeing online, would be what I would find in person. John and I visited, mostly by email, over a period of a few weeks. Even though I asked him minute questions - "....is that a stain I see in the carpet on the driver's side?" John did not seem to mind. Further - even questions like this were addressed with professionalism and reassurances ... and a handful of close-up pictures. In fact, it was John's straightforward answers and numerous supplemental pictures that gave the faith to buy sight unseen (...in person that is). Now two months have gone by - since I purchased the used vehicle - and I am still very happy with the purchase and the overall experience with John Krug and Holiday Automotive. Well done! More

customer service We have purchased several vehicles over the years from Mike, he has always been exceptionally helpful and helped with trade ins and the whole purchasi We have purchased several vehicles over the years from Mike, he has always been exceptionally helpful and helped with trade ins and the whole purchasing process. We always have gotten a good deal for price and interest rates. Recently we had a situation with a warranty that we needed help with and Mike went over and above and made things happen for us. We live two hours away from this dealership but we make the drive to do business with Mike because it is worth it and he helps us make things happen. More

Huge selection, best price ! We wanted a Certified Pre Owned. vehicle Before making the 60 mi drive to Fond du Lac, we did extensive research on their inventory & those of other We wanted a Certified Pre Owned. vehicle Before making the 60 mi drive to Fond du Lac, we did extensive research on their inventory & those of other dealerships. They consistently came in lower on the vehicles we were interested in & had more to choose from. We "won the lottery" when we got Jamie as our salesperson ! We were immediately comfortable & never felt any pressure. Any time I had a question about something we had discussed, he got back to me within minutes. .During the entire process, we knew he hoped we'd buy a car from him, but at the same time, wanted us to be happy with our decision. And we are VERY happy ! Thumbs up also to NicK Faymoville,, sales manager, & to Doug & Ruth, in finance, who were all a pleasure to work with. Everyone we encountered was friendly & welcoming ! More

Very friendly and courteous. Everyone at the dealership was friendly. No pressure,no hassle.Our salesman,John Krug did all he could to find us the the right vehicle. We felt like Everyone at the dealership was friendly. No pressure,no hassle.Our salesman,John Krug did all he could to find us the the right vehicle. We felt like we were dealing with a family friend. More

Professional helpful courteous Very professional, Took pictures of specific items I requested, answered all my questions, with no sales pressure. Even offered to ride the ferry b Very professional, Took pictures of specific items I requested, answered all my questions, with no sales pressure. Even offered to ride the ferry boat to deliver it. Thx John More

Holiday Automotive - MAZDA (Sam Voss) My husband and I originally came into Holiday Mazda looking for a used Miata. We were immediately greeted by Sam Voss, who was very professional, frie My husband and I originally came into Holiday Mazda looking for a used Miata. We were immediately greeted by Sam Voss, who was very professional, friendly, knowledgeable & helpful. He made the search fun (of course how could it not be, we were on the hunt for a Miata!) and even though none of the used cars met our specs, he stuck with us. When a new 2017 sport caught our eye, he made the test drive process easy and pressure-free. Never ones to jump impulsively, we made the long-ish drive home to mull over our options. Throughout this whole time, Sam kept in touch, offering to hold the car, store it inside, etc. He answered all our questions thoroughly and promptly and even though we were remote, we kept in touch via text and email. Importantly, he also worked with us on our pricing & timing preferences. He also arranged to take care of a small imperfection, so that when we drove up a second time to take another look at the car, all these factors together made the decision to purchase easy. We highly recommend Sam Voss, and the Holiday Mazda team! More