Hoffman Toyota

The service person was friendly, explained the areas that had been checked, and accurate as to length of time service would take. He inquired if I'd like him to set up my next appointment and I told him af had been checked, and accurate as to length of time service would take. He inquired if I'd like him to set up my next appointment and I told him after returning from wintering in Florida I'd call. In all, it was a very p;leasant experience. More

I was given an appointment date and time, when I called that met my needs. This was extremely important to me, for which I am very greatful. My Service Advisor Mike Fuhr, welcomed me upon my arrival. He that met my needs. This was extremely important to me, for which I am very greatful. My Service Advisor Mike Fuhr, welcomed me upon my arrival. He was very polite, friendly, and professional. He made sure he knew what the vehicle issues were, that needed to be addressed. Mike also came to get me after the work was done. He went the completed report, addressing all that we discussed needing to be done. Advised me how to handle any other questions I might have in the future. Great dealing with Hoffman Toyota and their team! Go Hoffman... Linda E. Rabinowitz More

Initially I stopped in Toyota on Rt 44 Canton explaining to "Michael" that my radio was not working. He stated it might take about an hour to evaluate/fix and/or recommend alternative. Within that one hour, to "Michael" that my radio was not working. He stated it might take about an hour to evaluate/fix and/or recommend alternative. Within that one hour, he told me the radio was broken, needed to order a new one which should arrive within a week of them placing the order; or before! Approximately two days later, I received a call; radio was in, would I like to make an appointment to arrange the replacement?? Very polite, to the point and efficient! I scheduled that appoinment for the following Monday; was told by "Michael" it would take approximately one hour and 10 minutes to replace the radio. They did. I had mentioned to Michael that the speaker on the right side of the car was crackling, very static. He stated they would take a look at that at the same time as replacing the radio. The speaker was damaged. Michael stated they would order a new one and replace. When the speaker arrived, they would call me. Again, might take a few days; it took approximately two days. Received a call, the speaker was in. Scheduled the service and witihin the designated time, the speaker was replaced and I was on my way. I have bought 3 Toyota's to date from this same dealer because of their quality, service and respect shown me as a valued customer. More

I went to buy the 2013 Toyota Corolla Le. I made an appointment over the phone with Jose Espinosa. When I went to the dealership, there were few staffs around but no one bothered to help me out. After appointment over the phone with Jose Espinosa. When I went to the dealership, there were few staffs around but no one bothered to help me out. After 10 minutes of waiting time, Jose Espinosa came to me asking how he can help me. I told him what I was looking for. He said he will check on the system and come back in 2 minutes. Guess what, we waited for 15 minutes still he didn't. When I went to his office to see what he was doing he was with some other people. He didn't even bother to have someone help me out when he was busy with other. Felt completely ignored. I then asked another associate (Worrel Whyte) who was passing by me if he could help me. He seemed nice at first. He took me to show the vehicle. We came back to discuss the price. I wasn't happy with what he quoted. And he said, "YOU WASTED MY TIME. PEOPLE LIKE YOU COME HERE AND WASTE MY TIME". Worst customer service I ever experienced from Hoffman Toyota and these two people. I would never ever recommend anyone to deal with these people. Stay away. More

jesus roche was wonderful to work with. he helped me with a trade in from my 2007 prius to my new prius C. he was professional, knowlegable and had a great sense of humor! please consider jesus when y with a trade in from my 2007 prius to my new prius C. he was professional, knowlegable and had a great sense of humor! please consider jesus when you go to hoffman toyota for all your buying needs. corinne freaney avon, ct More

This is the third Camry I have leased with Hoffman and each time has been a great pleasure....Absolutely the number one dealer in Connecticut hands down. If you want to get a car with great ease and super each time has been a great pleasure....Absolutely the number one dealer in Connecticut hands down. If you want to get a car with great ease and superb customer service then you HAVE to go to the Hoffman Toyota dealership in West Simsbury. The staff there is excellent, the day I purchased my newest vehicle I had the pleasure of dealing with Jose Rivera, Jose Espinosa, and Tyrell Dabrowski. I will never shop anywhere else. Keep up the good work gentleman, I look forward to leasing another vehicle with Hoffman of Avon in the very near future. Esta es la tercera Camry he alquilado con Hoffman y cada vez ha sido un gran placer... absolutamente el concesionario número uno en Connecticut manos hacia abajo. Si desea obtener un coche con gran facilidad y excelente servicio de atención al cliente, a continuación, tienes que ir a la Hoffman concesionario de Toyota en West Simsbury. El personal es excelente, el día que me compró mi más reciente vehículo he tenido el placer de tratar con José Rivera, José Espinosa, y Tyrell Dabrowski. Nunca me tienda en cualquier otro lugar. Continuar con el buen trabajo caballero, espero con interés el leasing otro vehículo con Hoffman de Avon en un futuro muy próximo More

I cannot get over how easy and painless our experience was with Malvin and Hoffman Toyota. Malvin is easy to work with and friendly - not one of those sleazy sales types. I enjoyed the way the employees was with Malvin and Hoffman Toyota. Malvin is easy to work with and friendly - not one of those sleazy sales types. I enjoyed the way the employees worked together. Jose, the manager?, was a delight and paid attention to what seemed like everyone in the room with ease but without, once again, the salesy yuck that I thought we were going to have to deal with. I would not hesitate to recommend this dealership and, in particular, Malvin Brown. More

This is my second trip to this dealership, I will never shop anywhere else. Their sales service department is impeccable. Tyrrell and Matt went out of their way to make sure I was fully satisfied with my shop anywhere else. Their sales service department is impeccable. Tyrrell and Matt went out of their way to make sure I was fully satisfied with my vehicle purchase. I was so undecided that they had let me test drive the vehicles for the day to be sure that it was what i was looking for. The pricing was perfect and the loan processing from Jamal took very minimal time, with a blink of an eye I was in my new vehicle. This dealership makes you feel right at home and very comfortable. I would definitely reccomend this dealership to any one shopping for a car. More

We purchased a 2008 Toyota Sienna from this dealership about 4 months ago. We saw the car on the internet and went in for a test drive. Malvin Brown was helpful and informative but not a pushy salesman. about 4 months ago. We saw the car on the internet and went in for a test drive. Malvin Brown was helpful and informative but not a pushy salesman. We purchased the van that day; Malvin gave us a fair price for our trade in and promised to take care of some minor items that we wanted fixed and cleaned. Three days after picking up the van; the battery went dead. We were obviously upset. Malvin and the manager of Hoffman took care of replacing the battery. At that time the mechanic working on the battery noted that the tires were not balanced. We made an appointment. When we went back in for the tire rotation, we had found another issue with a noisy fan in the heater which was not part of the safety issue and at first they would have to charge me for the repair. We spoke with the manager of Hoffman, Mr. Dabrowski, and he was able to take care of these issues (tire balancing and heater fan) without a charge. We were impressed that Hoffman (especially Mr. Dabrowski) took customer satisfaction seriously. We can purchase a car anywhere; but we value a business that stands behind their product; recognizes that there might be unforeseen problems and then takes care of them. Reliability and responsibility will not only sell a product but will assure return customers. More

Curtis Bostic was fantastic. Tyrell was also very helpful. I've been purchasing cars here for over 15 years! Up graded my car and surprised me it was fantastic helpful. I've been purchasing cars here for over 15 years! Up graded my car and surprised me it was fantastic More