
Hoffman Toyota
West Simsbury, CT
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service review Great service as always. Friendly and knowledgeable staff. In and out within an hour. Will definitely recommend this facility to other. Thank you very Great service as always. Friendly and knowledgeable staff. In and out within an hour. Will definitely recommend this facility to other. Thank you very much. More
Hoffman Toyota appointment a breeze We trust all of our cars only to Mike Fitzgerald and Hoffman Toyota. Just had another, worry-free appointment with my Rav4. It's always a pleasure! We trust all of our cars only to Mike Fitzgerald and Hoffman Toyota. Just had another, worry-free appointment with my Rav4. It's always a pleasure! More
Great service From start to finish - first class service - starting on arrival and ending on checkout with Linda Schultz. We have had 3 Prius, a Camry, and a Solar From start to finish - first class service - starting on arrival and ending on checkout with Linda Schultz. We have had 3 Prius, a Camry, and a Solara - AND ENJOYED excellent service on all. More
First Service This was my first time at the Hoffman Toyota Service Center and it was all good. Michel was very professional and because it was my first time he show This was my first time at the Hoffman Toyota Service Center and it was all good. Michel was very professional and because it was my first time he showed me around. More
Thanks for the great job! Great job by all employees from the folks who welcomed me @ 7am with a smile. This service team knows how to please and execute on service issues. Tha Great job by all employees from the folks who welcomed me @ 7am with a smile. This service team knows how to please and execute on service issues. Thank you! More
Sales Was treated well by Mr Dabrowski, the Salesman he had help me and the finance officer. All were nice, courteous, and friendly as were all personnel I Was treated well by Mr Dabrowski, the Salesman he had help me and the finance officer. All were nice, courteous, and friendly as were all personnel I encountered directly or iindirectly. My only disappointment was having to return my old plates to DMV in person. I was led to believe it was a simple process but is not as you have to wait in line like all the other people who have more complex transactions at the DMV. It is hard to understand why a dealership can issue new plates but can not take the old ones. More
Outstanding Service Really good quality customer service is so hard to find these days. But, I have consistently found outstanding service at Hoffman Toyota. Everyone w Really good quality customer service is so hard to find these days. But, I have consistently found outstanding service at Hoffman Toyota. Everyone we have dealt with really has been very pleasant. But, over the past year, my Toyota Sienna (2005) has had a series of very expensive recommendations. It got to the point where the quality of the vehicle has come into question. Mike Fitzgerald took the lead on my latest set of issues. He understood my disappointment. He saw that we are good, loyal customers who consistently get my car inspected at the recommended times. Even with these 5000 mile check ups, we still had issues. Mike worked with us on what were the more urgent issues and helped us through what could have been a very annoying few days. He returned phone calls, followed up and was always there to see that our needs were met. It means a lot to have a contact we can count on when it comes to our car. So many people could learn a lesson about true customer service. Thank you, Mike! -Hilary Dording More
Oil change I was very satisfied with service I had done on my Highlander. Katie also made my experience pleasurable. I'd recommend Hoffmans dealership to anyone. I was very satisfied with service I had done on my Highlander. Katie also made my experience pleasurable. I'd recommend Hoffmans dealership to anyone. More
Review Had to have body work done. Chris very accommodating and helped work in a service appt. saved me a trip and time from work. Will bring me back for a p Had to have body work done. Chris very accommodating and helped work in a service appt. saved me a trip and time from work. Will bring me back for a purchase when time is right because of employees like those two who go the extra mile. Another Toyota dealer is closer to my home but I make the trip to Hoffman because the quality of the service is better. Thanks! More
Customer Service The Customer Service department was very courteous and friendly. The vehicle service turnaround was timely. I would use your Toyota Service again The Customer Service department was very courteous and friendly. The vehicle service turnaround was timely. I would use your Toyota Service again and would recommend it to others. Thank you. More