Hoffman Toyota

Outstanding Service Really good quality customer service is so hard to find these days. But, I have consistently found outstanding service at Hoffman Toyota. Everyone w Really good quality customer service is so hard to find these days. But, I have consistently found outstanding service at Hoffman Toyota. Everyone we have dealt with really has been very pleasant. But, over the past year, my Toyota Sienna (2005) has had a series of very expensive recommendations. It got to the point where the quality of the vehicle has come into question. Mike Fitzgerald took the lead on my latest set of issues. He understood my disappointment. He saw that we are good, loyal customers who consistently get my car inspected at the recommended times. Even with these 5000 mile check ups, we still had issues. Mike worked with us on what were the more urgent issues and helped us through what could have been a very annoying few days. He returned phone calls, followed up and was always there to see that our needs were met. It means a lot to have a contact we can count on when it comes to our car. So many people could learn a lesson about true customer service. Thank you, Mike! -Hilary Dording More

Review Had to have body work done. Chris very accommodating and helped work in a service appt. saved me a trip and time from work. Will bring me back for a p Had to have body work done. Chris very accommodating and helped work in a service appt. saved me a trip and time from work. Will bring me back for a purchase when time is right because of employees like those two who go the extra mile. Another Toyota dealer is closer to my home but I make the trip to Hoffman because the quality of the service is better. Thanks! More

Customer Service The Customer Service department was very courteous and friendly. The vehicle service turnaround was timely. I would use your Toyota Service again The Customer Service department was very courteous and friendly. The vehicle service turnaround was timely. I would use your Toyota Service again and would recommend it to others. Thank you. More

This facility has very helpful and caring staff. Recently had an oil change performed here and the oil change was completed in a very timely and effective manner. had an oil change performed here and the oil change was completed in a very timely and effective manner. More

Awesome customer service, although we didn't purchase a car yet we definitely will come back to purchase when we're ready. Everyone there went out of their way to help us and Patrick tried everything he a car yet we definitely will come back to purchase when we're ready. Everyone there went out of their way to help us and Patrick tried everything he possibly could to make something work out, I would highly recommend him when purchasing a car. More

I wanted to write about Hoffman Toyota given the exceptional service I have received in my 5 years working with them. All of the staff are very courteous and helpful and always willing to "go the ex exceptional service I have received in my 5 years working with them. All of the staff are very courteous and helpful and always willing to "go the extra mile." I once had a huge "creaking noise" on my 1999 lexus. I had no clue what the issue was, and these guys worked tirelessly to figure out the problem. They did a very very good job. My primary contact at Hoffman Toyota is Mike Fitzgerald. I would recommend anyone seek him out as a service provider. He is friendly, knowledgeable, a "straight shooter" and all around a pleasure to work with. He has always provided me very good advice that ends up saving me time and money, and coupled with being a good person to work with, that's the most important thing. 5's all around! More

I was promptly and courtously greated by my CSR, Linda S. My requested, unscheduled service was qiickly recoreded and my service coupon accepted. Linda kept me updated periodically throughout the service v My requested, unscheduled service was qiickly recoreded and my service coupon accepted. Linda kept me updated periodically throughout the service visit. Linda reviewed the service findings/recommendations and answered my questions about what needed to be done by when. The only issue I had was minor - I was informed that my vehicle would be brought to the bay for pick up in about 5 minutes. 15 - 20 minutes there was no vehicle (it turned out to be a back up on car washing). I left without the car wash but would have left earlier if I had known of the delay. Still, the service was fine and Linda was courteous and informative. More

My first surprise was, I didn't have to leave my car in the lot, which can be confusing. you can drive it right to the service door and drive in, where you are met by a service employee who will take th in the lot, which can be confusing. you can drive it right to the service door and drive in, where you are met by a service employee who will take the car and direct you to the service manager, who in turn will take your information. The service lounge was clean and comfortable, with coffee and tea. My wait was short and my second surprise, my car was serviced and washed. We always feel the car runs better when serviced and now it looked better. My overall experience with Hoffman Motors is great, from the time I bought my car and the care and service afforded myself and my vehicle. Larry Gendler More

Mike does a great job putting this together and getting it competed. He has always put together very good service appointments not only today but also in past. it competed. He has always put together very good service appointments not only today but also in past. More

First purchase from this dealership. The price negotiating was a stalemate and one of the worst purchases I have had in 30 years. They are very reluctant to match pricing from similar dealers. You negotiating was a stalemate and one of the worst purchases I have had in 30 years. They are very reluctant to match pricing from similar dealers. You basically have to accept what they offer or be ready for a long back and forth negotiating process. Communication was less than favorable. Not a dealership for the average person, geared towards upper middle class clients so if you are blue collar like me, look for another dealer. Forget about trade in values, they won't give you close to what your vehicle is worth. Better to sell it on your own. I would not recommend this Toyota dealer. Their Honda shop is much better in my opinion. More