
Hoffman Toyota
West Simsbury, CT
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I left with something much better than I expected going in from the moment I walked in the customer service was amazing. Everyone is so friendly and treated us like family. Jeannette helped me out in choosing from the moment I walked in the customer service was amazing. Everyone is so friendly and treated us like family. Jeannette helped me out in choosing the perfect car for me. I don't think there is a better car out there for me. Jeannette made sure I left with exactly what I wanted. I really appreciate her help and her heart warming customer service. I also appreciate the help from Jamal and the friendliness of Jose Espinosa. I have already told my friends and family about my experience at Hoffman Toyota and i've highly recommended for them to go there when buying a new car. More
outstanding not only did Hoffman beat everyone else's price, but they were prompt and attentive to my every need. Julio was my salesperson and could not have been not only did Hoffman beat everyone else's price, but they were prompt and attentive to my every need. Julio was my salesperson and could not have been more prompt and committed to the process. Jose Espinosa was truthful and honest with the "deal" and the "numbers" and made it happen. Jamal was F&I, and I know Jamal from a previous dealership. It was a pleasure seeing and working with him again. More
Solid service Julio was helpful during my car-buying experience. I didn’t test drive at Hoffman because I had done enough test driving and knew what I wanted to buy Julio was helpful during my car-buying experience. I didn’t test drive at Hoffman because I had done enough test driving and knew what I wanted to buy. I was short on time that day, but we discussed figures and potential car payments quickly and without pressure. I ended up buying my car elsewhere, but I likely would have bought from Hoffman if they had the color I wanted. (I had a deadline because of cash-back incentives from Toyota and was worried that if they got that car from another dealership, I couldn’t complete my purchase in time to receive those incentives.) More
5 Star Quality Service Bought a Brand New 2015 Toyota Sienna and our previous lease from Jeanette Garcia. She was very pleasant and amazing to work with. 5 Star Sales Servic Bought a Brand New 2015 Toyota Sienna and our previous lease from Jeanette Garcia. She was very pleasant and amazing to work with. 5 Star Sales Service kept us informed of what was needed to be done and purchased two vehicles. Looking at purchasing another vehicle this month as well. More
Outstanding Service, Price, and Quality After searching for a used SUV we found Hoffman Toyota had the lowest prices around and a very good selection of the RAV4 we were looking for. Ed kne After searching for a used SUV we found Hoffman Toyota had the lowest prices around and a very good selection of the RAV4 we were looking for. Ed knew all there was to know about the car and was very pleasant to deal with, as was George and all the staff we worked with to finalize the purchase, complete with a bumper to bumper warranty for piece of mind. We had a minor problem with a heater fan which Toyota fixed at no cost and gave the car a nice wash too. It was the most pleasant car buying experience I have had and would highly recommend this dealership to anyone looking for a new or used car. More
Hoffman Toyota is the Best! Looking for new Avalon. Larry was great salesman, helped us find good match on car & then he & Jose, sales manager, were able to work out a great deal Looking for new Avalon. Larry was great salesman, helped us find good match on car & then he & Jose, sales manager, were able to work out a great deal. Jamal in Financing got us through process quickly & painlessly. I love my new car. This is my second Toyota from Hoffman & I wouldn't go any where else! More
GREAT EXPERIENCE Really great customer service and Jose Rivera and Jose Espinosa are both great!! Worked with us on price and made the experience enjoyable all day Really great customer service and Jose Rivera and Jose Espinosa are both great!! Worked with us on price and made the experience enjoyable all day :) Would definitely reccommend and will be back! More
Outstanding Service Outstanding service performed by service adviser Linda Schultz. She listens to her customer's problems and then finds a solution to resolve them. Th Outstanding service performed by service adviser Linda Schultz. She listens to her customer's problems and then finds a solution to resolve them. The car is promptly serviced and then washed. I have been using this dealership for years and recommend it for the outstanding work they do. More
Service Department Brought car in at 7:00 AM for a recall. Explained to service adviser that I had a doctor's appointment at 10:00AM. They fit me right in and was out Brought car in at 7:00 AM for a recall. Explained to service adviser that I had a doctor's appointment at 10:00AM. They fit me right in and was out the door at 8:15AM even with a car wash. I was a very happy camper. Arthur from Barkhamsted More
Bad customer service Poor customer service when I brought my car in. Was ignored at several different times during the ordeal. Heard associate thank another customer in fr Poor customer service when I brought my car in. Was ignored at several different times during the ordeal. Heard associate thank another customer in front of me and proceed to walk past me without acknowledgement. Had good experience when I bought my car several years ago However with the very very poor experience I received recently I will I not go back. To make matters worse I emailed the service manager about my concerns several weeks ago and have not heard a thing. More