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Hoffman Toyota
West Simsbury, CT
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Outstanding service and patience from Larry! My wife and I purchased a 2015 Toyota RAV4 and could not have been happier with the experience. We were greeted by Larry as soon as we started walking My wife and I purchased a 2015 Toyota RAV4 and could not have been happier with the experience. We were greeted by Larry as soon as we started walking around the parking lot looking at cars, and his patience and customer service is one of the reasons why we will return to purchase a second car in the future and purchase it from him. He listened to what we wanted, guided us in the direction we wanted to go and didn't waste our time with a vehicle we didn't want. We told him exactly what we wanted in the car we were looking for and that we wanted to test drive several cars. He even took the time to check other Hoffman dealerships in the area for other brands that matched what we were looking for. After deciding we wanted to move forward with the 2015 RAV4, Larry, Jose and Jamal worked with us to get the payment down to where we needed it to be, even after the car we were traded in came back with negative equity and a higher pay-off than expected. While initially nervous about making such a huge purchase on the first day and first car we test drove, we walked away with a great car that met all of our needs both financial and utilitarian. Larry, Jose and Jamal truly lived up to the Hoffman motto, "Driven By Trust" a quality that is very hard to find in a car dealer today. We will definitely be back and spread the word! More
Jeannette was outstanding Jeannette was our sales person for my 2015 Toyota S Premium. I told her what I wanted and when they did not have it on the lot, they got it within a Jeannette was our sales person for my 2015 Toyota S Premium. I told her what I wanted and when they did not have it on the lot, they got it within a few days from another dealer. She was fast, efficient, and gave me a great price for my trade-in. The whole transaction went quickly and I had a new car. I would recommend Hoffman Toyota to anyone! More
High Touch Service My Highlander required unexpected repairs that equated to an unexpected cost. Mike Fitzgerald took the time to explain the deficiency in terms I could My Highlander required unexpected repairs that equated to an unexpected cost. Mike Fitzgerald took the time to explain the deficiency in terms I could understand and impressed upon me, in a sincere fashion, the potential repercussions, should we continue to drive the vehicle as is. He was courteous and accommodating in every way, from getting the family into a all-wheel-drive loaner and then extending our opportunity to use the vehicle, to helping where he could from a cost perspective. Mike returned my calls promptly and was professional at all times. He said I was a valued customer and I felt like one. Thank you again Mike. More
I left with something much better than I expected going in from the moment I walked in the customer service was amazing. Everyone is so friendly and treated us like family. Jeannette helped me out in choosing from the moment I walked in the customer service was amazing. Everyone is so friendly and treated us like family. Jeannette helped me out in choosing the perfect car for me. I don't think there is a better car out there for me. Jeannette made sure I left with exactly what I wanted. I really appreciate her help and her heart warming customer service. I also appreciate the help from Jamal and the friendliness of Jose Espinosa. I have already told my friends and family about my experience at Hoffman Toyota and i've highly recommended for them to go there when buying a new car. More
outstanding not only did Hoffman beat everyone else's price, but they were prompt and attentive to my every need. Julio was my salesperson and could not have been not only did Hoffman beat everyone else's price, but they were prompt and attentive to my every need. Julio was my salesperson and could not have been more prompt and committed to the process. Jose Espinosa was truthful and honest with the "deal" and the "numbers" and made it happen. Jamal was F&I, and I know Jamal from a previous dealership. It was a pleasure seeing and working with him again. More
Solid service Julio was helpful during my car-buying experience. I didn’t test drive at Hoffman because I had done enough test driving and knew what I wanted to buy Julio was helpful during my car-buying experience. I didn’t test drive at Hoffman because I had done enough test driving and knew what I wanted to buy. I was short on time that day, but we discussed figures and potential car payments quickly and without pressure. I ended up buying my car elsewhere, but I likely would have bought from Hoffman if they had the color I wanted. (I had a deadline because of cash-back incentives from Toyota and was worried that if they got that car from another dealership, I couldn’t complete my purchase in time to receive those incentives.) More
5 Star Quality Service Bought a Brand New 2015 Toyota Sienna and our previous lease from Jeanette Garcia. She was very pleasant and amazing to work with. 5 Star Sales Servic Bought a Brand New 2015 Toyota Sienna and our previous lease from Jeanette Garcia. She was very pleasant and amazing to work with. 5 Star Sales Service kept us informed of what was needed to be done and purchased two vehicles. Looking at purchasing another vehicle this month as well. More
Outstanding Service, Price, and Quality After searching for a used SUV we found Hoffman Toyota had the lowest prices around and a very good selection of the RAV4 we were looking for. Ed kne After searching for a used SUV we found Hoffman Toyota had the lowest prices around and a very good selection of the RAV4 we were looking for. Ed knew all there was to know about the car and was very pleasant to deal with, as was George and all the staff we worked with to finalize the purchase, complete with a bumper to bumper warranty for piece of mind. We had a minor problem with a heater fan which Toyota fixed at no cost and gave the car a nice wash too. It was the most pleasant car buying experience I have had and would highly recommend this dealership to anyone looking for a new or used car. More
Hoffman Toyota is the Best! Looking for new Avalon. Larry was great salesman, helped us find good match on car & then he & Jose, sales manager, were able to work out a great deal Looking for new Avalon. Larry was great salesman, helped us find good match on car & then he & Jose, sales manager, were able to work out a great deal. Jamal in Financing got us through process quickly & painlessly. I love my new car. This is my second Toyota from Hoffman & I wouldn't go any where else! More
GREAT EXPERIENCE Really great customer service and Jose Rivera and Jose Espinosa are both great!! Worked with us on price and made the experience enjoyable all day Really great customer service and Jose Rivera and Jose Espinosa are both great!! Worked with us on price and made the experience enjoyable all day :) Would definitely reccommend and will be back! More