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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

March 08, 2015

Excellent Service I have never had a better experience when bringing my car to a dealership to have my car serviced. Mike Fitzgerald made sure to take care of me from t More

by jleynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
May 20, 2015 -

Hoffman Toyota responded

Hello jleynne, Thank you for trusting Hoffman Toyota service for your service needs. We appreciate your feedback on working with our assistant service manager, Mike Fitzgerald. Our staff is dedicated to providing excellent and efficient service. We appreciate you and look forward to seeing you soon. Thank you for sharing your story! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 07, 2015

Service Review for My 2013 Scion TC Mike Fitzgerald always treats me like family, the second I drive into the service area he comes out, make sure I am taken care of and always keeps me More

by Jon S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
May 15, 2015 -

Hoffman Toyota responded

Hi Jon S, Thank you for choosing Hoffman Toyota Scion to keep your vehicle well maintained and running most efficiently. We are pleased to read the feedback on our assistant service manager Mike. Mike is always willing to help address any questions or concerns you may have about your vehicle. We appreciate you and look forward to seeing you next time you are in. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 06, 2015

Excellent Another excellent service experience at Hoffman Toyota. Mike Fitzgerald offered excellent advice throughout the service process. I highly recommend More

by mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
May 20, 2015 -

Hoffman Toyota responded

Hi MK, Thank you for choosing Hoffman Nissan service! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. We look forward to seeing you again when your vehicle is in for maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 04, 2015

Friendly but poor quality and disorganized service Scheduled routine 35,000 mile service online, and 1) Was told they didn't have my paperwork when I arrived. Since this has occurred before, I showed More

by evabarham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Linda Schultz
March 03, 2015

Excellent service Mike Fitzgerald and his crew in service are excellent- informative, reasonable price, complete attention to all details of car's need for service and More

by ccweldon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
May 20, 2015 -

Hoffman Toyota responded

Hi ccweldon, Thank you for trusting Hoffman Nissan service. We are glad to hear our Nissan team provided an excellent service experience. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 01, 2015

Hoffman Toyota gets the Job Done!! I was able to purchase a 2012 Toyota Camry xle wih Hoffman Toyota. Thanks to Jeanette Garcia and Tyrrell Dabrowski, they were able to finance my new v More

by Tanya S
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyrrell Dabrowski, Jeannette Garcia
May 20, 2015 -

Hoffman Toyota responded

Hi Tanya, Thank you for choosing Hoffman Toyota for your recent purchase. We appreciate the feedback on working with Jeanette and Tyrrell. Our Toyota team is dedicated to ensuring you have an exceptional experience every time you visit us. We value what our customers have to say and are thankful you gave us your trust with a major purchase. We trust you are enjoying your Camry xle. Thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 28, 2015

Jeannette was outstanding Jeannette was our sales person for my 2015 Toyota S Premium. I told her what I wanted and when they did not have it on the lot, they got it within a More

by FN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia
Mar 11, 2015 -

Hoffman Toyota responded

Hello FN, Thank you for choosing Hoffman Toyota. It was our pleasure to locate the perfect vehicle for you and have you behind the wheel as soon as possible. Enjoy and let us know how we can assist you in the future. It will be our pleasure to keep your vehicle running beautifully. Kind regards, Susan Lane, Manager - Corporate Reputation, Hoffman Auto Group. Driven by Trust.

February 28, 2015

Outstanding service and patience from Larry! My wife and I purchased a 2015 Toyota RAV4 and could not have been happier with the experience. We were greeted by Larry as soon as we started walking More

by sosbor83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, Larry Valenta
Mar 11, 2015 -

Hoffman Toyota responded

Hello sosbor83, Thank you so much for sharing your experience with us at Hoffman Toyota! We sincerely appreciate that you chose to purchase your beautiful RAV4 from us and we look forward to providing exceptional service for the life of your vehicle! Your feedback about working with Larry, Jose and Jamal is greatly appreciated as well ... we want to hear from our customers every time they visit so we can ensure we continue to provide world class service! We trust you and your wife are loving the RAV4! Please give Larry or anyone on our team if you ever have a question. It will be our pleasure to assist. Kind regards, Susan Lane, Manager - Corporate Reputation, Hoffman Auto Group. Driven by Trust.

February 28, 2015

Outstanding service Everyone is so friendly and treated me like family. Jeannette helped me out in evaluate my options and choosing the perfect car for me. Jeannette made More

by VT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Jeannette Garcia
Mar 11, 2015 -

Hoffman Toyota responded

Hi VT, Thank you for choosing Hoffman Toyota for your recent purchase! We are glad to hear you had a great experience working with Jeannette. We look forward to seeing you again when it is time for scheduled maintenance. Kind regards, Susan Lane, Manager - Corporate Reputation, Hoffman Auto Group. Driven by Trust.

February 27, 2015

High Touch Service My Highlander required unexpected repairs that equated to an unexpected cost. Mike Fitzgerald took the time to explain the deficiency in terms I could More

by JZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 11, 2015 -

Hoffman Toyota responded

Hello JZ, Thank you for choosing to have your Highlander serviced with us at Hoffman Toyota. We know how those unexpected issues with vehicles are frustrating so we are always happy to provide details so you understand what is needed. We want you to have all of the details at your disposal to make informed decisions for the care of your vehicle. Mike is great at explaining everything as you have seen firsthand. We look forward to seeing you again, but hope it is for regular maintenance and not due to unexpected repairs. Thanks again for trusting Hoffman. Kind regards, Susan Lane, Manager - Corporate Reputation, Hoffman Auto Group. Driven by Trust.

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