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Hoffman Toyota

West Simsbury, CT

4.0
872 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 872 reviews

February 28, 2015

Outstanding service and patience from Larry! My wife and I purchased a 2015 Toyota RAV4 and could not have been happier with the experience. We were greeted by Larry as soon as we started walking More

by sosbor83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, Larry Valenta
Mar 11, 2015 -

Hoffman Toyota responded

Hello sosbor83, Thank you so much for sharing your experience with us at Hoffman Toyota! We sincerely appreciate that you chose to purchase your beautiful RAV4 from us and we look forward to providing exceptional service for the life of your vehicle! Your feedback about working with Larry, Jose and Jamal is greatly appreciated as well ... we want to hear from our customers every time they visit so we can ensure we continue to provide world class service! We trust you and your wife are loving the RAV4! Please give Larry or anyone on our team if you ever have a question. It will be our pleasure to assist. Kind regards, Susan Lane, Manager - Corporate Reputation, Hoffman Auto Group. Driven by Trust.

February 28, 2015

Jeannette was outstanding Jeannette was our sales person for my 2015 Toyota S Premium. I told her what I wanted and when they did not have it on the lot, they got it within a More

by FN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia
Mar 11, 2015 -

Hoffman Toyota responded

Hello FN, Thank you for choosing Hoffman Toyota. It was our pleasure to locate the perfect vehicle for you and have you behind the wheel as soon as possible. Enjoy and let us know how we can assist you in the future. It will be our pleasure to keep your vehicle running beautifully. Kind regards, Susan Lane, Manager - Corporate Reputation, Hoffman Auto Group. Driven by Trust.

February 26, 2015

High Touch Service My Highlander required unexpected repairs that equated to an unexpected cost. Mike Fitzgerald took the time to explain the deficiency in terms I could More

by JZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 11, 2015 -

Hoffman Toyota responded

Hello JZ, Thank you for choosing to have your Highlander serviced with us at Hoffman Toyota. We know how those unexpected issues with vehicles are frustrating so we are always happy to provide details so you understand what is needed. We want you to have all of the details at your disposal to make informed decisions for the care of your vehicle. Mike is great at explaining everything as you have seen firsthand. We look forward to seeing you again, but hope it is for regular maintenance and not due to unexpected repairs. Thanks again for trusting Hoffman. Kind regards, Susan Lane, Manager - Corporate Reputation, Hoffman Auto Group. Driven by Trust.

February 23, 2015

I left with something much better than I expected going in from the moment I walked in the customer service was amazing. Everyone is so friendly and treated us like family. Jeannette helped me out in choosing More

by C.rezende
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, Jeannette Garcia
Mar 11, 2015 -

Hoffman Toyota responded

Hi C.rezende, We are thrilled to read that you felt like family when you came to Hoffman Toyota! It is our desire to establish and build great customer relationships and provide exceptional service every time you visit our dealership. We trust you are loving your car! Give Jeannette or any of our team members a call if you ever have questions. We look forward to seeing you again. Kind regards, Susan Lane, Manager - Corporate Reputation, Hoffman Auto Group. Driven by Trust.

February 20, 2015

outstanding not only did Hoffman beat everyone else's price, but they were prompt and attentive to my every need. Julio was my salesperson and could not have been More

by russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Jose Rivera, Jose Espinosa, Jamal Alkatib
Mar 11, 2015 -

Hoffman Toyota responded

Hello russ, Thank you for choosing Hoffman Toyota! We appreciate your feedback and look forward to helping to keep your vehicle in excellent condition. We always strive to provide an exceptional experience for our customers and appreciate when you take the time to share your thoughts. We look forward to seeing you again. Kind regards, Susan Lane, Manager - Corporate Reputation, Hoffman Auto Group. Driven by Trust.

February 10, 2015

Solid service Julio was helpful during my car-buying experience. I didn’t test drive at Hoffman because I had done enough test driving and knew what I wanted to buy More

by northboundlane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Tyrrell Dabrowski
May 21, 2015 -

Hoffman Toyota responded

Hello northboundlane, Thank you for choosing Hoffman Toyota Scion during your vehicle search. We appreciate that you took the time to visit us and work with our sales consultant Julio. Our staff is dedicated to ensuring our customers have an exceptional experience every time. We are always happy to locate another car with the right color for you as well as honor the rebates Toyota is offering. Let us know if you have service needs! Sincerely, Sara Scribner, Reputation Management, Specialist, Hoffman Auto Group. Driven by Trust.

January 12, 2015

5 Star Quality Service Bought a Brand New 2015 Toyota Sienna and our previous lease from Jeanette Garcia. She was very pleasant and amazing to work with. 5 Star Sales Servic More

by Luimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Jeannette Garcia
Jan 13, 2015 -

Hoffman Toyota responded

Hi Luimi, Thank you for continuing to choose Hoffman Toyota and allow Jeanette the opportunity to help get you in the right vehicles for your needs. We value you and greatly appreciate your feedback. Just give Jeanette a call when you are ready to begin the search for another vehicle. I'm sure she will be able to help you find what you are looking for. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 04, 2015

Outstanding Service, Price, and Quality After searching for a used SUV we found Hoffman Toyota had the lowest prices around and a very good selection of the RAV4 we were looking for. Ed kne More

by mcresta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Hoffman, Eddie Crouse, George Corsa, Zachary Hoffman
Jan 13, 2015 -

Hoffman Toyota responded

Hi mcresta, Thank you so much for ending your search for the RAV4 once you found Hoffman Toyota! We appreciate your feedback about working with Ed, George and the rest of our team. Your recommendation means a lot to us and we look forward to helping to keep your Toyota in excellent condition for the years ahead. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 03, 2015

Hoffman Toyota is the Best! Looking for new Avalon. Larry was great salesman, helped us find good match on car & then he & Jose, sales manager, were able to work out a great deal More

by DASinCT
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, Larry Valenta
Jan 13, 2015 -

Hoffman Toyota responded

Hello DASinCT, Thank you for choosing Hoffman Toyota for your recent Avalon purchase. We trust you are loving it! We love when our customers continue to find Hoffman is the best place for customer satisfaction and a fantastic vehicle! Thanks again and we will see you when you stop in for service. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 31, 2014

GREAT EXPERIENCE Really great customer service and Jose Rivera and Jose Espinosa are both great!! Worked with us on price and made the experience enjoyable all day More

by Jcf152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa, Jamal Alkatib
Jan 07, 2015 -

Hoffman Toyota responded

Hi Jcf152, Thank you for choosing Hoffman Toyota for your recent purchase! It is great to read your feedback about working with Jose R. and Jose E. We look forward to helping you keep your vehicle in excellent condition as well. See you again soon. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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