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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

June 27, 2015

Know your Customer Please note that Keith Lundy is always helpful. I am dealing with Keith for sometime and he makes sure at each service that all items promised/or requ More

by VIJAYBKAMBLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Jun 29, 2015 -

Hoffman Toyota responded

Hello VIJAYBKAMBLI, Thank you for trusting Hoffman Toyota to keep your vehicle well maintained and running most efficiently. Keith is always happy to help address any questions or concerns with your vehicle and get you back on the road quickly. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 26, 2015

Air Bag Sensor Recall 2013 Toyota Camry LE Mike Fitzgerald and all of the members of the Service Team at Hoffman Toyota responded with compassion and extended every possible effort to resolve m More

by IAV8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Keith Lundy
Jun 29, 2015 -

Hoffman Toyota responded

Hi IVA8, Thank you for choosing Hoffman Toyota for your recent service visit. We appreciate your feedback on our assistant service manager Mike. Mike is always happy to go above and beyond to address your concerns with your vehicle and get you back on the road quickly. We value what our customers have to say and are pleased Mike was able to resolve your problem. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 25, 2015

Best service hands down! I bring both of my vehicle's to Keith at Hoffman. I only allow Brian to work both my car and my husbands car. Keith is always very flexiable with th More

by Lkarp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rizzo, Keith Lundy
Jun 26, 2015 -

Hoffman Toyota responded

Hello Lkarp, Thank you for continuing to choose Hoffman Toyota Scion for your vehicles service needs. We are thrilled to read you had the best service hands down! Thank you for your feedback on Keith and Brian. Our Toyota team is dedicated to ensuring you have an excellent experience at every visit. We appreciate you and thank you for sharing your story. We look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 04, 2015

Just got my new car from here thanks to their great service! I just got my new car from this dealership but it wasn't my first time doing business here. My family has always gone here when in need of a new car. More

by brianasantana7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrrell Dabrowski, Jamal Alkatib, Jeannette Garcia
Jun 05, 2015 -

Hoffman Toyota responded

Hi brianasantana7, Thank you for continuing to choose Hoffman Toyota. We appreciate your feedback on working with our sales consultant Jeannette. Our Honda team strives to ensure you receive an exceptional experience that leaves you happy. We trust you are loving your new vehicle and we look forward to seeing you and your family again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 29, 2015

Best price matching policy, true people We were looking for this car from last 2 months. Some dealers were cheaters , rude and gave us very high price. But Hoffman Toyota people are straight More

by mdave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Jose Espinosa, Mike Viara
Jun 04, 2015 -

Hoffman Toyota responded

Hi mdave, Thank you for choosing Hoffman Toyota Scion for your recent purchase. We are pleased to read your positive feedback on working with our sales consultant Eddie. Our staff is committed to ensuring you have an excellent experience. We are thrilled your experience was quick and you were able to take your new Toyota home that day! We trust you are enjoying your new vehicle and look forward to servicing it to keep it running beautifully for you. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 24, 2015

Excelent experience leasing our new Toyota at Hoffman was simple and painless experience. The sales staff were friendly and knowledgeable. The process was quick with no More

by Bdibble342
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, James Fappiano, Jeannette Garcia
May 26, 2015 -

Hoffman Toyota responded

Hi Bdibble342. Thank you for choosing Hoffman Toyota! We are pleased to hear you had an excellent experience with Jamal, James and Jeannette. We value what our customers have to say and thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 12, 2015

Wonderful Service We have had our cars serviced at Hoffman for a number of years and have always had great service and competitive prices. We just bought a Highlander f More

by Sarah Dolan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jose Espinosa, Mike Viara
May 06, 2015 -

Hoffman Toyota responded

Hi Sarah, Thank you for continuing to choose Hoffman Toyota for your vehicles service needs. We appreciate your feedback about your experience with our sales consultant Jesus, our general sales manager Jose and our business manager Mike. We value what our customers have to say and we want to sincerely thank you for sharing your experience. We look forward to seeing you again when your new Toyota Highlander needs service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 28, 2015

Doesn't get any better. From start to finish the staff was outstanding on every level. Courteous, responsive and attentive all along the way. They really strive to assure t More

by bigradmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Tyrrell Dabrowski, Zachary Hoffman
May 11, 2015 -

Hoffman Toyota responded

Hello bigradmd, Thank you for choosing Hoffman Toyota Scion for your recent purchase. We are pleased to read the positive feedback on our sales director Tyrrell, and our sales consultant Julio. Our staff is dedicated to providing an exceptional experience at every visit. We value what our customers have to say and sincerely thank you for sharing your story. We trust you are enjoying your new vehicle and look forward to seeing you again when it needs maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 26, 2015

I can't say enough positive things about the experience. I worked with Zach Hoffman, Jose Reivera, Jose Espinosa, and Jamal Alkatib and I've never been treated better by an entire organization, everyone invo More

by JonahBrugger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa, Zachary Hoffman, Heather Beers
May 11, 2015 -

Hoffman Toyota responded

Hi Jonah, Thank you for choosing Hoffman Toyota for your recent purchase! We appreciate your feedback about working with Zach Hoffman and his team. They are a great team, ensuring your experience is exceptional and you are ready to hit the road in your new car. We value what our customers have to say and want to sincerely thank you for sharing your experience with others. We trust you are enjoying your new Toyota Highlander and look forward to servicing it for you to keep it running beautifully for the years to come. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 26, 2015

Leasing a new Toyota SE Great experience and no pressure. I told them what I wanted my lease payment to be and my total out of pocket to be and they were able to meet my pay More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa, Mike Viara
May 11, 2015 -

Hoffman Toyota responded

Hello John, Thank you so much for choosing Hoffman Toyota for your recent purchase. We appreciate your feedback about working with Jose Rivera and Jose Espinosa. Our staff is dedicated to ensuring our customers have an exceptional experience. We are thrilled to hear that after your positive experience your daughter now has a new Toyota Camry XSE and your friend may have a new vehicle too! We value what our customers have to say and sincerely thank you for sharing your story. We trust you and your daughter are loving your new vehicles. Let us know any time if you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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