Hoffman Toyota

Went out of their way to help Right from pulling in checking in it was a seamless process very delightful service staff went out of their way to help me figure out some technologi Right from pulling in checking in it was a seamless process very delightful service staff went out of their way to help me figure out some technological pieces of my car. Customer service is their top priority and you can easily see that. More

same day fast service and friendly See title it says it all. Tire repaired and everyone was courteous the lounge was will stocked with magazines and so on and so on and more See title it says it all. Tire repaired and everyone was courteous the lounge was will stocked with magazines and so on and so on and more More

Wonderful professional service Hoffman Toyota service group is wonderful. From start to finish they are friendly, caring, and professional. They provide great customer service and Hoffman Toyota service group is wonderful. From start to finish they are friendly, caring, and professional. They provide great customer service and take the time to explain what may be wrong with your vehicle, options that you may have to fix it or what the potential consequences are if you don't fix it at that time. They provide a great waiting room that is clean and comfortable with a tv, coffee, water and two computers for customers to use. It makes any wait that you may have much easier. If you don't want to wait they also have a shuttle service to take you to home or pick you up. I appreciate the work the service team does and I am especially happy with the Assistant Service Manager, Mike Fitzgerald. I would go to the dealership just for him. He is the epitome of great customer service. However, the entire group is like a big family and does a wonderful job. You definately get the sense they care about you as a person. More

Excellent Really friendly, very nice waiting area and prompt. The procedure was explained clearly and I found the waiting area to be clean and nice. I through i Really friendly, very nice waiting area and prompt. The procedure was explained clearly and I found the waiting area to be clean and nice. I through it would 2 hours and was pleased to see him calling me in 1 hour. More

excellent I went in without an appointment because of a problem that happened the night before, I was also due for a 5,000 mile rotation of tires. I was plann I went in without an appointment because of a problem that happened the night before, I was also due for a 5,000 mile rotation of tires. I was planning on making an appt. for the rotation and they took it right in as well as checked everything out regarding my fob/starting problem. Keith Lundy was very helpful and patient with the explanation of my car's problem. More

Excellent service As part of the normal 25K check, they diagnosed the problem I was having with the rear hatch, were able to get the parts and replace the linear actuat As part of the normal 25K check, they diagnosed the problem I was having with the rear hatch, were able to get the parts and replace the linear actuators (under warranty) that day. Linda Schultz is the best! More

Efficient and professional experience It started when I pulled up to service door 6:57 the attendant was there to check me in. WhenI turned around my service person Keith greeted by first It started when I pulled up to service door 6:57 the attendant was there to check me in. WhenI turned around my service person Keith greeted by first name and asked for ins card and license and to go to his office . Within five minutes I was driving my loaner car out the door and able to make an early meeting I had to win late and went to sales dept. my car was right in front. Receptionist give me keys and paperwork and was out in two minutes More

Everyone there is super-nice no matter what. I love getting my car serviced here---it might be more expensive, but it's worth it because the work is always efficient and thorough. Plus every emp I love getting my car serviced here---it might be more expensive, but it's worth it because the work is always efficient and thorough. Plus every employee I interact with, each time, is friendly and welcoming--makes a difference! More

5 star service experience Mike Fitzgerald and Keith Lundy did a great job! Took car in for second time for intermittent audio display unit problem and door lock problem. This t Mike Fitzgerald and Keith Lundy did a great job! Took car in for second time for intermittent audio display unit problem and door lock problem. This time Mike and Keith asked the shop foreman to join us as I explained the problem. I was given a loaner vehicle and they took the day troubleshooting both problems. They were able to diagnose both problems, complete repairs on the lock mechanism, but had to order replacement parts for the audio unit. Overall I couldn't be happier with their responsiveness and the quality of their shop's work. I would recommend them to anyone. More

30,000 mi service This section should be optional. Most customers do not have the time for long surveys. The service was excellent and as expected. I will continue to This section should be optional. Most customers do not have the time for long surveys. The service was excellent and as expected. I will continue to do service with Hoffman Toyota. More