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Hoffman Toyota
West Simsbury, CT
877 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 877 reviews
July 17, 2017
Fantastic Service I brought my 2016 TRD Pro 4Runner in for service at Hoffman because I was getting sub-par service from the Toyota dealer I purchased the vehicle from. I brought my 2016 TRD Pro 4Runner in for service at Hoffman because I was getting sub-par service from the Toyota dealer I purchased the vehicle from. The service adviser personally made sure the work was done by "Brian" who is a very knowledgeable service tech really knows this vehicle inside and out. After speaking with Brian I am 100% confident his work would always be done correctly. After picking up my vehicle and inspecting the work that was done, I had zero issues. More
by TurdPro
Verified CustomerEmployees Worked With
BR9, Michael Fuhr
July 13, 2017
Easy peasy Scheduled online-- only took a few minutes and it was very user friendly. Drove into the service bay and was checked in right away. The service was Scheduled online-- only took a few minutes and it was very user friendly. Drove into the service bay and was checked in right away. The service was supposed to be about an hour so I waited-- it only took about 35 minutes and we were out the door. Very good experience from start to finish. More
by shm976
Employees Worked With
Linda Schultz
July 13, 2017
The service was excellent as always I had brought our sienna in for servicing on a regular basis and was pleased with how all issues were handled. When we purchased a camry there was no I had brought our sienna in for servicing on a regular basis and was pleased with how all issues were handled. When we purchased a camry there was no other place that I would think to bring the car to for servicing. I always ask for Mike Fitzgerald. He always has a smile and asks what he can do to help. He is a genuine, honest and patient. I don't mind coming in and waiting for the car to be serviced because I know it will be done properly with Mike overseeing everything. More
by SILVER_DAVID
Employees Worked With
Mike Fitzgerald
July 12, 2017
Mike Fitzgerald is the best! Mike Fitzgerald has been my "go to" guy for a number of years. He treats me like I am a member of the family. He listens well and keeps me informed. Mike Fitzgerald has been my "go to" guy for a number of years. He treats me like I am a member of the family. He listens well and keeps me informed. He offers me advice in terms of the mechanical problems are as well as what my options are as far as what needs to be done and the costs. I wouldn't go to anyone else. More
by JOANNE.MORAN1
Employees Worked With
Mike Fitzgerald
July 11, 2017
Great Service It was time for my first service on my newly leased vehicle and Mike Fitzgerald went above and beyond during my service. He was extremely respectful, It was time for my first service on my newly leased vehicle and Mike Fitzgerald went above and beyond during my service. He was extremely respectful, flexible and accommodating to all of my needs. He always provides me with helpful feedback about my vehicle and points me in the right direction of what needs to happen next. Mike cares about all of his customers and shows it through frequent communication to make sure everything went well and checking in to ensure that the customer is completely satisfied with the service. Because of Mike Fitzgerald and the amazing service he provides, I will never choose another dealership for future vehicles. More
by jleynne
Employees Worked With
Mike Fitzgerald
July 11, 2017
Great Sales Rep! My husband and I came in to window shop for a Toyota Prius Prime. While we were in the market for a new car, we didn't need to buy that day. John Ro My husband and I came in to window shop for a Toyota Prius Prime. While we were in the market for a new car, we didn't need to buy that day. John Rossley took the time to speak with us about our needs and told us about a $2,500 Toyota rebate. After going home to think about it (and - frankly - to comparison shop), we came back a few days later and placed our order. During the time between placing the order and its delivery, the rebate was increased to $3,500. What a nice surprise when we came to pick up our new car! More
by kdonohue0
Employees Worked With
John Rossley, Mike Viara
July 11, 2017
Good service on an oil change Thanks for your good work! Scheduling the appointment was easy and convenient Short wait to be seen Work done promptly Good communication from Lin Thanks for your good work! Scheduling the appointment was easy and convenient Short wait to be seen Work done promptly Good communication from Linda Car washed also More
by tturbiak
Employees Worked With
Linda Schultz
July 07, 2017
New Car Purchase Jesus knew all the answers and made the whole process a breeze. All questions had answers and he had time to walk me through every paper, button, and Jesus knew all the answers and made the whole process a breeze. All questions had answers and he had time to walk me through every paper, button, and dial. Awesome dude! I was ready to sign papers for hours, but Mike works at lightening speed and doesn't try to sell useless add ons. More
by gahelfand
Employees Worked With
Jesus Roche, Mike Viara
July 07, 2017
Horrible service experience I asked service to quote me for my wheel bearing. They told me I had to pay $120 for a diagnosis even though I already knew the wheel bearing was the I asked service to quote me for my wheel bearing. They told me I had to pay $120 for a diagnosis even though I already knew the wheel bearing was the issue. When they confirmed it was the wheel bearing they told me I only had to pay $60 for the diagnosis. When I saw my bill they added in an $8 charge for parts... there shouldnt be a parts fee in a diagnosis. They then told me it would be almost $1000 for the wheel bearing (labor not included). When I said no that was way too expensive they told me thats what Lexus parts cost. I told them that was not true and I could find the part way cheaper at autozone and I was not interested. At that point they said they could offer me an aftermarket wheel bearing for $650. (Labor not included). I said that was still way too much and that I would do the work myself. I ended up buying a new aftermarket MOOG wheel bearing from advanced autoparts for $175. The labor to put it on only took one hour so I had a mechanic elsewhere do it for $70. Hoffman toyota wanted to charge me $1400 for the wheel bearing and labor not including a $120 diagnosis fee. All that is just the financial reason you cant trust them. They also messed up my car. When I left after my diagnosis had been done, not even a hour later my check engine light came on, my vsc light, and my traction light. My car started sputtering and NONE of this ever happened before I brought the car to the shop. When I returned immedietly after this began happening on the same day I had picked the cat up, service told me they needed to charge me another diagnosis fee to look at it and that it must have just magically happened and had nothing to do with them. I am extremely frustrated with them. When I asked to speak to the manager he said there was nothing he could do and he reminded me that they charged me half for the diagnostic fee, as if that was more than I deserved. I feel taken advantage of and I also feel like they were doing anything they could to try and make money. There was no concern for the customer. I would never go to service there again. The hoffman body shop though, is wonderful. They did a wonderful job in a quick amount of time and I was extremely satisfied. Everyone there was great and friendly and helpful. More
by ishonadanielle93
Employees Worked With
Mike Fitzgerald, Michael Fuhr
July 06, 2017
MIKE FITZGERALD MIKE AS USUAL WAS RIGHT ON THE BALL! SERVICE WAS QUICK EVERYTHING DONE T MY SATIFACTION.IHAVE RECOMENTED TO ANUMBER OF FAMILY AND FRETNDS. ALSO WAIT MIKE AS USUAL WAS RIGHT ON THE BALL! SERVICE WAS QUICK EVERYTHING DONE T MY SATIFACTION.IHAVE RECOMENTED TO ANUMBER OF FAMILY AND FRETNDS. ALSO WAIT ROOM AND TOILETS VERY CLEAN More
by LPANE38
Employees Worked With
Mike Fitzgerald
