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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

July 24, 2015

Faster than promised. Nice extra service. Service completion was faster than promised. Nice. An extra bonus - the inside of windshield was cleaned beautifully. My mobility limitation makes c More

by WILLIAMEFULLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Sep 28, 2015 -

Hoffman Toyota responded

Hi WILLIAMEFULLER, Thank you for choosing Hoffman Toyota. We are pleased to hear that your vehicle was done promptly and beautifully cleaned. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 24, 2015

Great experience with John Rossley and Mike Viara Both John and Mike were very helpful and knowledgeable. They helped us work through any issues that came up and were very pleasant to work with. We More

by TATRIFON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rossley, Mike Viara
Sep 28, 2015 -

Hoffman Toyota responded

Hi TATRIFON, Thank you for your feedback on working with John and Mike. We appreciate you sharing your story and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 23, 2015

Hoffman service Was taken in right away on schedule, and done in less than an hour. Courteous people. Even tried to make a seat adjustment by computer, but it was alr More

by AKTHRESH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy, Michael DeAngelis
Sep 28, 2015 -

Hoffman Toyota responded

Hi AKTHRESH, Thank you for choosing Hoffman Toyota Scion service. Our service team is dedicated to ensuring your vehicle is running efficiently while getting you back on the road quickly.. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2015

Had Radio Replaced Under Warranty Coordination was good and job completed with no problems, issues or snags. Mike was courteous and professional, he followed up with the warranty j More

by EMARSHALL5600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Sep 28, 2015 -

Hoffman Toyota responded

Hello EMARSHALL5600, Thank you for choosing Hoffman Toyota service. We appreciate your feedback on our advisor Michael. Our team is committed to ensuring your vehicle is running safely and efficiently. We appreciate you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2015

Easy Shopping Great place to purchase a Toyota. No pressure. Courteous employees. Good selection of cars. East financing. Every employee is eager to help without be More

by ASHER0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, George Corsa
Sep 28, 2015 -

Hoffman Toyota responded

Hi ASHER0, Thank you for choosing Hoffman Toyota Scion for your recent purchase. We love to hear that you were pleased with our selection of cars and that George was able to help you find the right one. Our team is dedicated to providing an exceptional and seamless experience. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2015

Evaluation My appointment was exactly on time. All of the workers were extremely polite, and the work was done exactly when promised. The car looked wonderful More

by SCHOOLHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
Sep 28, 2015 -

Hoffman Toyota responded

Hello SCHOOLHOUSE, Thank you for choosing Hoffman Toyota Scion service. Our service department is dedicated to ensuring you have an excellent service experience along with a nicely washed vehicle. We appreciate you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2015

Never Disappointed I habe going to Hoffman Toyota for a number of years. The service department, especially Mike Fitzgerald treat their customers like Gold. Mike i More

by Silky124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Sep 28, 2015 -

Hoffman Toyota responded

Hello Silky124, Thank you for choosing Hoffman Toyota Scion. We love to hear that you are never disappointed after a visit with us. Mike strives to ensure you have an exceptional experience with us at every visit. We value your customer loyalty and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Sep 28, 2015 -

Hoffman Toyota responded

Hello Silky124, Thank you for choosing Hoffman Toyota Scion. We love to hear that you are never disappointed after a visit with us. Mike strives to ensure you have an exceptional experience with us at every visit. We value your customer loyalty and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2015

service for stall out; head gasket; oil change and alignment Excellent service top to bottom. Found a problem that should have been covered under the extended warranty he provided loaner and went to bat for me. More

by Nick Z.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Sep 28, 2015 -

Hoffman Toyota responded

Hello Nick Z., Thank you for choosing Hoffman Toyota service to address your vehicle's stall out, head gasket, oil change and alignment. We strive to ensure you have an exceptional experience and our service team is always happy to advocate on your behalf when we can. We look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Great service and a fair deal. Ask for Jesus Roche, he a friendly professional and great to deal with. If you are looking for the cheapest possible price on a car keep shopping arou More

by KMRACHDORF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Roche
Sep 28, 2015 -

Hoffman Toyota responded

Hello KMRACHDORF, Thank you for choosing Hoffman Toyota Scion for your recent purchase. We appreciate your feedback on working with our sales consultant Jesus Roche and are pleased to hear you experience great service. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Excellent customer service. From the moment I contacted Hoffman Toyota I was pleased with the customer service I received. Heather replied to my email immediately. Julio had th More

by WheelsInCT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Mike Viara, Zachary Hoffman
Sep 28, 2015 -

Hoffman Toyota responded

Hello WheelsInCT, We are thrilled to read you experience excellent customer service during your recent visit with us at Hoffman Toyota! Thank you for your feedback on working with Heather and Julio. We value what our customers have to say and are pleased you continue to choose us for such a major purchase. Our Toyota team is dedicated to providing and exceptional experience at every visit. We thank you for choosing Hoffman Toyota and for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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