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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

January 07, 2016

The buying experience was pleasant with no pressure. My wife and I worked with George Corsa during our purchase. George was knowledgeable, personable and generally easy to work with. The overall experien More

by BALLOUCR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Corsa
Jan 11, 2016 -

Hoffman Toyota responded

Hello BALLOUCR, Thank you for choosing Hoffman Toyota Scion and sharing your feedback on your recent purchase. Your satisfaction is important to our team and we are pleased George provided a pleasant experience for you and your wife. We trust you are loving your new vehicle and look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 07, 2016

Just the best service! I always come in for my 5000 mile check up and usually it's not a big deal. This time I needed new brakes which was going to take 3 hours. Rather th More

by teamdording
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jan 07, 2016 -

Hoffman Toyota responded

Hi teamdording, Thank you for trusting Hoffman Toyota for new brakes. Linda is dedicated to ensuring your vehicle is running safely and efficiently. We are pleased to read that your vehicle was completed in a timely manner and a loaner car was available for your use. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2016

Leasing For the First Time Leasing a new Camry Hybrid was a pleasant experience, mostly because Jesus Roche was knowledgeable, not at all pushy, and stuck with me through the pr More

by GSCHOPPERT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jamal Alkatib
Jan 06, 2016 -

Hoffman Toyota responded

Hi GSCHOPPERT, Thank you for choosing Hoffman Toyota Scion to lease your new Camry Hybrid. We appreciate your feedback on Jesus. He is always happy to provide a seamless experience for you and ensure you are completely satisfied with your new vehicle. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2016

Excellent Toyota buying experience Stopped in to replace my 2006 swagger wagon with a limited version of the 2015 swagger wagon. Got a fair deal on the perfect van that I will be drivi More

by tjbisho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Viara, Matt Louis
Jan 06, 2016 -

Hoffman Toyota responded

Hi tjbisho, Thank you for choosing Hoffman Toyota Scion to purchase your new 2015 swagger wagon! Our Toyota team is dedicated to providing an exceptional experience along with the right amount of swagger. We appreciate your feedback on our sales consultant Matt and trust you are loving your new vehicle. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2016

Recall Made the appointment with service desk. Rich Gadomski, the service advisor that i had used in the past, recognized me and greeted me by name. The le More

by JSTRIMAITIS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Gadomski
Jan 07, 2016 -

Hoffman Toyota responded

Hello JSTRIMAITIS3, Thank you for trusting Hoffman Toyota Scion service! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2016

"My First Avalon" I trade cars about every 3 years and started looking at possibly getting a Toyota. My previous two cars were hybrids and I loved the great gas mileag More

by LTHSE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa, Jamal Alkatib
Jan 07, 2016 -

Hoffman Toyota responded

Hi LTHSE1, Thank you for choosing Hoffman Toyota Scion. We value what our customers have to say and truly appreciate you sharing your story. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 05, 2016

So happy to have all the new technology. My husband and I have been going to this dealership for many years. We bought our last two cars from Jose Rivera and are very happy with the results. More

by Emeriti2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jamal Alkatib
Jan 05, 2016 -

Hoffman Toyota responded

Hello Emeriti2011, Thank you for choosing Hoffman Toyota Scion and Jose Rivera for your purchases. We are thrilled to read you love your new Camry and awesome technology. We are here for you when ever you need us. See you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 04, 2016

Excellent experience Knowledgeable feedback, courteous and punctual service. Very happy with service. I will be coming back to Toyota Service again when my car needs ser More

by SusanS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Jan 05, 2016 -

Hoffman Toyota responded

Hi SusanS, Thank you for choosing Hoffman Toyota Scion service to keep your vehicle in excellent condition. We look forward to seeing you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 01, 2016

Bought 2015 Prius II This is my second experience purchasing a Prius with the same salesman, Jose Rivera. He served my husband and myself very well with answering many qu More

by RAINYKEMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
Jan 03, 2016 -

Hoffman Toyota responded

Hello RAINYKEMP, Thank you for continuing to choose Hoffman Toyota Scion for your recent purchase. We appreciate that you trusted the knowledge and dedication of our sales consultant Jose Rivera to ensure you were satisfied with your Prius. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 18, 2015

Tríed my best to buy a car from them, they just didn't care I tried my best to buy a car from them, in inventory, but I guess they are looking for customers to beg... I found the car I was looking for online More

by Imow
Customer Service
Recommend Dealer
No
Employees Worked With
Zachary Hoffman
Jan 05, 2016 -

Hoffman Toyota responded

Hello Imow, Thank you for choosing Hoffman Toyota and sharing feedback with us about your recent visit. We sincerely apologize for the frustration you experienced and would like to clarify a few things in an effort to restore your faith and loyalty. Our Sales Manager, Zach Hoffman, informed me that the Tundra TRD Pro you inquired about had been listed with an incorrect MSRP. Zach attempted to reach you through email on December 11 and 17 to and eventually spoke with you on the phone to discuss the situation, as well as let you know that the reason he had not been able to respond was due to being out of the office unexpectedly. Although the Tundra was sold to another customer, Zach called to inform you and see if he could offer another option. Again, we care about your experience and aim to make every interaction a positive and productive one. When it doesn’t meet expectations it is our desire to work through the process together and improve whenever necessary. Please let us know if there is anything else we can help you with. Happy Holidays! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

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