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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

January 05, 2016

So happy to have all the new technology. My husband and I have been going to this dealership for many years. We bought our last two cars from Jose Rivera and are very happy with the results. More

by Emeriti2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jamal Alkatib
Jan 05, 2016 -

Hoffman Toyota responded

Hello Emeriti2011, Thank you for choosing Hoffman Toyota Scion and Jose Rivera for your purchases. We are thrilled to read you love your new Camry and awesome technology. We are here for you when ever you need us. See you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 05, 2016

Excellent Toyota buying experience Stopped in to replace my 2006 swagger wagon with a limited version of the 2015 swagger wagon. Got a fair deal on the perfect van that I will be drivi More

by tjbisho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Viara, Matt Louis
Jan 06, 2016 -

Hoffman Toyota responded

Hi tjbisho, Thank you for choosing Hoffman Toyota Scion to purchase your new 2015 swagger wagon! Our Toyota team is dedicated to providing an exceptional experience along with the right amount of swagger. We appreciate your feedback on our sales consultant Matt and trust you are loving your new vehicle. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 05, 2016

Leasing For the First Time Leasing a new Camry Hybrid was a pleasant experience, mostly because Jesus Roche was knowledgeable, not at all pushy, and stuck with me through the pr More

by GSCHOPPERT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jamal Alkatib
Jan 06, 2016 -

Hoffman Toyota responded

Hi GSCHOPPERT, Thank you for choosing Hoffman Toyota Scion to lease your new Camry Hybrid. We appreciate your feedback on Jesus. He is always happy to provide a seamless experience for you and ensure you are completely satisfied with your new vehicle. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 04, 2016

Excellent experience Knowledgeable feedback, courteous and punctual service. Very happy with service. I will be coming back to Toyota Service again when my car needs ser More

by SusanS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Jan 05, 2016 -

Hoffman Toyota responded

Hi SusanS, Thank you for choosing Hoffman Toyota Scion service to keep your vehicle in excellent condition. We look forward to seeing you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 01, 2016

Bought 2015 Prius II This is my second experience purchasing a Prius with the same salesman, Jose Rivera. He served my husband and myself very well with answering many qu More

by RAINYKEMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
Jan 03, 2016 -

Hoffman Toyota responded

Hello RAINYKEMP, Thank you for continuing to choose Hoffman Toyota Scion for your recent purchase. We appreciate that you trusted the knowledge and dedication of our sales consultant Jose Rivera to ensure you were satisfied with your Prius. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 18, 2015

Tríed my best to buy a car from them, they just didn't care I tried my best to buy a car from them, in inventory, but I guess they are looking for customers to beg... I found the car I was looking for online More

by Imow
Customer Service
Recommend Dealer
No
Employees Worked With
Zachary Hoffman
Jan 05, 2016 -

Hoffman Toyota responded

Hello Imow, Thank you for choosing Hoffman Toyota and sharing feedback with us about your recent visit. We sincerely apologize for the frustration you experienced and would like to clarify a few things in an effort to restore your faith and loyalty. Our Sales Manager, Zach Hoffman, informed me that the Tundra TRD Pro you inquired about had been listed with an incorrect MSRP. Zach attempted to reach you through email on December 11 and 17 to and eventually spoke with you on the phone to discuss the situation, as well as let you know that the reason he had not been able to respond was due to being out of the office unexpectedly. Although the Tundra was sold to another customer, Zach called to inform you and see if he could offer another option. Again, we care about your experience and aim to make every interaction a positive and productive one. When it doesn’t meet expectations it is our desire to work through the process together and improve whenever necessary. Please let us know if there is anything else we can help you with. Happy Holidays! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

November 29, 2015

Sincere Salesmanship Julio Sosa's sincere and charismatic salesmanship won over my entire family. His gentle, genuine guidance made for a lovely car buying experience. The More

by rgerber158
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Mike Viara
Dec 09, 2015 -

Hoffman Toyota responded

Hello rgerber158, Thank you for choosing Hoffman Toyota Scion for your recent purchase. We are so pleased to read your positive feedback on Julio Sosa! Our staff is committed to ensuring you have an exceptional experience with us every time. We trust you are loving your new 2016 4Runner and we look forward to working with you again in 2030. Happy Holidays! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 22, 2015

Larry Valenta is the best car dealer! Great experience purchasing a used Toyota Corolla. It was quick and easy! He went above and beyond to make sure I was complet More

by karinbedoya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Valenta
Nov 23, 2015 -

Hoffman Toyota responded

Hello karinbedoya, Thank you for choosing Hoffman Toyota Scion. We are pleased to read your feedback on our sales consultant Larry Valenta. We strive to ensure you have an excellent experience with us and are satisfied with your vehicle. We trust you are loving your new Corolla and we look forward to seeing you at your next visit. Have a wonderful Thanksgiving. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 20, 2015

Excellent Service From reception through to closing the transaction, the service was prompt and friendly. My service advisor, Rich, explained the additional services n More

by Rickcarol248
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gadomski
Nov 20, 2015 -

Hoffman Toyota responded

Hi Rickcarol248, Thank you for choosing Hoffman Toyota Scion for your recent service. We are pleased to hear that your experience was seamless from start to finish. We do appreciate you and look forward to seeing you again at your next scheduled visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 13, 2015

Our poorly running 2001 Toyota Camry needed help. My daughters 2001 Toyota Camry was running poorly after another garage did a head gasket replacement. Also, we had bought the car used and the Check More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The mechanic Terry did great work., Mike Fitzgerald
Nov 13, 2015 -

Hoffman Toyota responded

Hello Dave, Thank you for trusting Hoffman Toyota Scion service. Mike is dedicated to ensuring your vehicle is running safely and efficiently. We are pleased to hear our team was able to address your concerns and get your Camry running like new again. We appreciate you and look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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