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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

January 14, 2016

Always Beats Expectation Mike Fitzgerald is my service rep. He has always gone above and beyond . On my last visit we did not discuss an item that was on my report. He calle More

by jpm22
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 28, 2016 -

Hoffman Toyota responded

Hi jpm22, We are thrilled to read your feedback on our Assistant Service Manager, Mike Fitzgerald. He is always happy to address any questions or concerns you may have with your vehicle to ensure it is running beautifully. We are here for you when ever you need us and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 13, 2016

excellent service, recommendations, advice and friendly! Hoffman's service reps. are always friendly, remember me, seem to appreciate my business, and often help to assist me within my financial situation. More

by RJACKSONSTANLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Michael Fuhr
Jan 28, 2016 -

Hoffman Toyota responded

Hi RJACKSONSTANLEY, Thank you for trusting Hoffman Toyota Scion service! Your satisfaction is our top priority and we are pleased to read that you have receive excellent service. We appreciate you sharing your story and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 13, 2016

Very pleased I was pleasantly surprised and very pleased with the responsiveness of the Sales Manager, Jose Espinosa. We will be back to Hoffman in the future and More

by RJJAMOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Matt West
Jan 28, 2016 -

Hoffman Toyota responded

Hello RJJAMOORE, Thank you for choosing Hoffman Toyota Scion. We are pleased to read that our General Sales Manager, Jose Espinosa was able to address your concerns quickly and efficiently. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 12, 2016

Professional The environment helps one while waiting for service. The waiting room is clean and quiet. Thank you for wi fi availability. The Hoffman staff who ha More

by PMATHISRSM
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 28, 2016 -

Hoffman Toyota responded

Hello PMATHISRSM, We appreciate your feedback on our customer lounge and are pleased to read that you enjoy the amenities provided. Our team is committed to ensuring your vehicle is running safely and efficiently. We look forward to serving you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 12, 2016

Great service Mike Fitzgerald has always treated us with politeness, kindness and friendliness. He will greet us with a smile and he REMEMBERS our names. He is a p More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 20, 2016 -

Hoffman Toyota responded

Hello Don, Thank you for choosing Hoffman Toyota and sharing your feedback on Mike Fitzgerald. We value what our customers have to say and are pleased he provides you will great service at every visit. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 11, 2016

Confused It seems that Linda Shultz is a bit confused and un-organized, she didn't remember I was waiting there when I asked if they were working on my car, af More

by HOCKEYMUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
January 08, 2016

Great experience, eveyone was very helpful I went in because I had problems with a truck I just bought at another dealsership and Matt +Jose + Finicial man was very very helpful and helped me a More

by BWYREBEK53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, Matt West
Jan 20, 2016 -

Hoffman Toyota responded

Hi BWYREBEK53, Thank you for choosing Hoffman Toyota for your recent purchase! We are pleased to read that Matt, Jamal and Jose helped you get into a new Truck. They are a great team that is committed to providing an exceptional experience. We trust you are loving your new Toyota and look forward to servicing it for you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 08, 2016

Great Job Matt was a professional through and through, he was courteous and professional but gave me all of the necessary information without needing to ask. More

by GREGORI.TONON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, Matt West
Jan 20, 2016 -

Hoffman Toyota responded

Hello GREGORI.TONON, Thank you for choosing Hoffman Toyota! I have shared your comments with Jamal, Jose and Matt. They are a great team, ensuring your experience is exceptional and you are ready to hit the road in your new car. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 08, 2016

Great service, terrific accomodations. Mike Fitzgerald and his team did a great job of diagnosing the issues with my car. Most especially found an easy fix for the bluetooth malfunction. More

by MATTGRACIE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 20, 2016 -

Hoffman Toyota responded

Hi MATTGRACIE, Thank you for choosing Hoffman Toyota service! We are thrilled to read Mike and his service team were able to easily fix your Bluetooth concern and discover that your needed brakes.. Your satisfaction is important to our team and we thank you for sharing your story. We look forward to serving you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 07, 2016

Kudos to Rich and All for Prompt Courteous Service Rich has been wonderful in helping me this week with work on my Camry and on my Tacoma. He quickly understood my concerns, made practical helpful sug More

by David From Simsbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Gadomski
Jan 11, 2016 -

Hoffman Toyota responded

Hi David, Thank you for choosing Hoffman Toyota Scion service to address your concerns on your Camry and Tacoma. Rich is always happy to ensure your vehicle is running safely and efficiently. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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