
Hoffman Toyota
West Simsbury, CT
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Always Beats Expectation Mike Fitzgerald is my service rep. He has always gone above and beyond . On my last visit we did not discuss an item that was on my report. He calle Mike Fitzgerald is my service rep. He has always gone above and beyond . On my last visit we did not discuss an item that was on my report. He called later to advise me of that item - wanted to be sure I was aware. Dealing with Hoffman Toyota and Mike Fitzgerald is always a very pleasant experience. Thank you ! More
excellent service, recommendations, advice and friendly! Hoffman's service reps. are always friendly, remember me, seem to appreciate my business, and often help to assist me within my financial situation. Hoffman's service reps. are always friendly, remember me, seem to appreciate my business, and often help to assist me within my financial situation. Highly recommended. More
Very pleased I was pleasantly surprised and very pleased with the responsiveness of the Sales Manager, Jose Espinosa. We will be back to Hoffman in the future and I was pleasantly surprised and very pleased with the responsiveness of the Sales Manager, Jose Espinosa. We will be back to Hoffman in the future and will recommend to family and friends. More
Professional The environment helps one while waiting for service. The waiting room is clean and quiet. Thank you for wi fi availability. The Hoffman staff who ha The environment helps one while waiting for service. The waiting room is clean and quiet. Thank you for wi fi availability. The Hoffman staff who have to speak with customers are knowledgable and professional . More
Great service Mike Fitzgerald has always treated us with politeness, kindness and friendliness. He will greet us with a smile and he REMEMBERS our names. He is a p Mike Fitzgerald has always treated us with politeness, kindness and friendliness. He will greet us with a smile and he REMEMBERS our names. He is a professional and we trust his advice. More
Confused It seems that Linda Shultz is a bit confused and un-organized, she didn't remember I was waiting there when I asked if they were working on my car, af It seems that Linda Shultz is a bit confused and un-organized, she didn't remember I was waiting there when I asked if they were working on my car, after everyone else had left that were there after me she said, oh I didn't know you were waiting. Then she checked and said that the car was actually being worked on. I told her that I would would wait in the waiting room, 5 minutes later she called my cell to tell my car was ready and I could come and get it, I again told her I just spoke to her and I was in the waiting room. She then tried to sell me extra service, as I watched my car being driven out, obviously already complete. Going forward I will only deal with Mike Fitzgerald, he has always given me excellent service. More
Great experience, eveyone was very helpful I went in because I had problems with a truck I just bought at another dealsership and Matt +Jose + Finicial man was very very helpful and helped me a I went in because I had problems with a truck I just bought at another dealsership and Matt +Jose + Finicial man was very very helpful and helped me and fought to get me into a new truck that i really wanted to have. i was very apprechative of everything they did for me. More
Great Job Matt was a professional through and through, he was courteous and professional but gave me all of the necessary information without needing to ask. Matt was a professional through and through, he was courteous and professional but gave me all of the necessary information without needing to ask. During this car buying process Matt was by far the best salesman I dealt with. I will recommend him and Hoffman to friends and family. In addition, Jamal the finance manager was great. He did not push anything on us but did offer and go over all of the additional products with us. Thank you More
Great service, terrific accomodations. Mike Fitzgerald and his team did a great job of diagnosing the issues with my car. Most especially found an easy fix for the bluetooth malfunction. Mike Fitzgerald and his team did a great job of diagnosing the issues with my car. Most especially found an easy fix for the bluetooth malfunction. Thanks so much for setting me up with a loaner when it was discovered that I needed brakes...big surprise! More
Kudos to Rich and All for Prompt Courteous Service Rich has been wonderful in helping me this week with work on my Camry and on my Tacoma. He quickly understood my concerns, made practical helpful sug Rich has been wonderful in helping me this week with work on my Camry and on my Tacoma. He quickly understood my concerns, made practical helpful suggestions and arranged for the work to be done promptly. He also significantly eased the logistics of dropping off the vehicles. Many thanks- More