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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

January 19, 2016

Quality Experience The dealership experience was a great one. Everything was done right the first time. My service advisor, Mike Fitzgerald, kept me informed as to the s More

by QB409
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 28, 2016 -

Hoffman Toyota responded

Hello QB409, Thank you for choosing Hoffman Toyota Scion service. We are here for you when ever you need us and are committed to ensuring your vehicle is running safely and efficiently. We appreciate you sharing you story and look forward to servicing your vehicle again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 19, 2016

My Third RAV 4 from Hoffman I just leased my third RAV4 from Hoffman. They are a pleasure to deal with. Very customer oriented. Service is excellent. I couldn't be happier. More

by AFENDIVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
Jan 28, 2016 -

Hoffman Toyota responded

Hi AFENDIVE, Thank you for choosing Hoffman Toyota Scion to lease your third RAV4! We value what our customers have to say and appreciate your customer loyalty. Let us know any time you have questions or service needs; we are here for you. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 18, 2016

very friendly have dealt with Linda for several years now, she's great! nice that there is always a loaner available when needed, can count on service to be top no More

by sal.stapleton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jan 28, 2016 -

Hoffman Toyota responded

Hello Sal, Thank you for choosing Hoffman Toyota Scion and sharing your feedback on our advisor Linda. We are pleased to read that she is your go to advisor and provides top notch service. We will see you at your next schedules service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 18, 2016

Great Service Could not ask for better! The service was prompt and I was in and out with my loaner. What made this even better was the loaner was a brand new 2016. More

by John Livote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Jan 28, 2016 -

Hoffman Toyota responded

Hi John, Thank you for choosing Hoffman Toyota Scion service! Our service team is dedicated to ensuring your vehicle is running efficiently and you are back on the road quickly. We are pleased to hear you enjoyed the loaner and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 15, 2016

Great experience buying my first new vehicle I am very pleased with the entire buying experience at Hoffman Toyota in West Simsbury. I dealt directly with Jesus Roche; he gave me a very fair pric More

by LINNISTAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jose Espinosa, Mike Viara
Jan 28, 2016 -

Hoffman Toyota responded

Hello LINNISTAR, Thank you for choosing Hoffman Toyota Scion for your recent purchase. Your satisfaction is our top priority and we are committed to providing and exceptional experience. We appreciate you sharing your story and trust you are loving your new vehicle. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 14, 2016

Always Beats Expectation Mike Fitzgerald is my service rep. He has always gone above and beyond . On my last visit we did not discuss an item that was on my report. He calle More

by jpm22
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 28, 2016 -

Hoffman Toyota responded

Hi jpm22, We are thrilled to read your feedback on our Assistant Service Manager, Mike Fitzgerald. He is always happy to address any questions or concerns you may have with your vehicle to ensure it is running beautifully. We are here for you when ever you need us and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 13, 2016

Going the extra mile I would definitely recommend the dealership for service work. It values the customer and the personnel work hard for excellent customer service. It More

by JMTIX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Kathleen Skiba
Jan 28, 2016 -

Hoffman Toyota responded

Hi JMTIX, Thank you for choosing Hoffman Toyota Scion service! We value what our customers have to say and appreciate you sharing your story. Our staff is dedicated to providing an excellent customer experience and we are pleased to read that was provided. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 13, 2016

Very pleased I was pleasantly surprised and very pleased with the responsiveness of the Sales Manager, Jose Espinosa. We will be back to Hoffman in the future and More

by RJJAMOORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Matt West
Jan 28, 2016 -

Hoffman Toyota responded

Hello RJJAMOORE, Thank you for choosing Hoffman Toyota Scion. We are pleased to read that our General Sales Manager, Jose Espinosa was able to address your concerns quickly and efficiently. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 12, 2016

Great service Mike Fitzgerald has always treated us with politeness, kindness and friendliness. He will greet us with a smile and he REMEMBERS our names. He is a p More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 20, 2016 -

Hoffman Toyota responded

Hello Don, Thank you for choosing Hoffman Toyota and sharing your feedback on Mike Fitzgerald. We value what our customers have to say and are pleased he provides you will great service at every visit. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 12, 2016

Professional The environment helps one while waiting for service. The waiting room is clean and quiet. Thank you for wi fi availability. The Hoffman staff who ha More

by PMATHISRSM
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 28, 2016 -

Hoffman Toyota responded

Hello PMATHISRSM, We appreciate your feedback on our customer lounge and are pleased to read that you enjoy the amenities provided. Our team is committed to ensuring your vehicle is running safely and efficiently. We look forward to serving you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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