Back

Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

Directions

By Type

Showing 879 reviews

January 26, 2016

10000 mile service in and out with a wash, prompt and on time. I was not expecting a wash but was asked. Total time for service and wash an hour and 15 minutes More

by russ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr, Michael DeAngelis
Jan 28, 2016 -

Hoffman Toyota responded

Hi russ, Thank you for choosing Hoffman Toyota Scion for your vehicle's 10,000 mile service. We appreciate your feedback and are happy to ensure your vehicle is running efficiently. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 26, 2016

Clean, professional dealership Just bought my third car from Hoffman Toyota. As before, our salesperson (Matt West) was very helpful, courteous, and non-pushy. The dealership empl More

by SHAGENSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt West, Mike Viara
Jan 28, 2016 -

Hoffman Toyota responded

Hello SHAGENSKY, Thank you for continuing to choose Hoffman Toyota Scion! We are pleased to read you had a great experience with Matt and Mike. They are a great team, whose priority is that your are completely satisfied with your vehicle. We are here for you whenever you need us and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2016

Scheduled Service for my son's RAV4 I took my son's car to Hoffman for the first time. It was the first service since we had purchased it used in October 2014. Mike Fitzgerald was very More

by jsmith5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 28, 2016 -

Hoffman Toyota responded

Hi jsmith5, We are pleased to read your feedback on your recent service visit. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed vehicle. Thank you for choosing Hoffman Toyota Scion and see you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2016

Great place to get ur vehicle service I m very happy to get my 2012 hybrid Camry service at Hoffman,very nice people to work with. Keith Lundy always take good care of me More

by MJALLOW38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy, Keith Lundy
Jan 28, 2016 -

Hoffman Toyota responded

Hello MJALLOW38, We appreciate your feedback on Keith Lundy and are pleased to hear that you had a great service experience. We look forward to seeing you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 22, 2016

Great and prompt service as usual! Service advisor Linda Schultz greeted me on arrival at your dealership with a smile. The intake process was quick and complete - I found that comforti More

by RBN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jan 28, 2016 -

Hoffman Toyota responded

Hi RBN, Thank you for continuing to choose Hoffman Toyota service. Linda is dedicated to providing exceptional customer service at every visit. We are pleased to know that the Highlander has continued to be you and your families vehicle of choice. We look forward to seeing you again when your vehicle needs maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 22, 2016

Oil change, tire rotation Found out I needed new brake pads and they were installed in a reasonable time. All was explained well. Time frame was met. Asked for coupon to be app More

by DIANEBENNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Jan 28, 2016 -

Hoffman Toyota responded

Hello DIANEBENNER, Thank you for trusting Hoffman Toyota Scion to address your vehicle's oil change, tire rotation, and new brake pads. We are always happy to ensure an excellent experience and get you back on the road quickly. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 22, 2016

Fantastic purchasing experience After an accident that totalled one of our cars, my husband and I needed a realiable, safe used car for our daughters-and quickly! Everyone at Hoffma More

by AHHCT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Jeannette Garcia, Zachary Hoffman
Jan 28, 2016 -

Hoffman Toyota responded

Hello AHHCT, Thank you for choosing Hoffman Toyota Scion to purchase a vehicle for your daughters. We are pleased to hear that everyone is safe and sound after the accident. We are committed to providing an excellent experience from start to finish and we are glad we were able to tie up loose ends before your business trip. We trust your daughters are enjoying their new vehicle and we look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 22, 2016

Excellent service! I was very happy with the service you provided yesterday on my Toyota Highlander. Mike was exceptional! However, I was not pleased when I went up More

by RCARTUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Jan 22, 2016 -

Hoffman Toyota responded

Hello RCARTUN, Thank you for choosing Hoffman Toyota and sharing your experience about working with Mike Fuhr. We are so pleased you felt your service was exceptional; this is our commitment to you every time you visit! Additionally, we appreciate that you brought your additional concern to our attention. It is when customers care to share their input that we are able to evaluate the situation and take corrective action when necessary. The smoking issue was brought to the attention of our body shop management and all employees have been reminded to utilize the designated smoking area. We respect you and all of our customers which is why we have designated smoking areas, so visitors and customers are not impacted when they come to any of our facilities. We trust you will also agree that an individual's decision to smoke does not indicate a lack of dedication or performance of an employee. Rest assured, you are in good hands every time you come to Hoffman; our staff loves what they do and are highly skilled to provide you with the best service. The safety and servicing of your vehicle is our top priority. Thank you again for sharing your helpful information and we look forward to seeing you again. Sincerely, Susan Lane, Manager, Corporate Reputation, Hoffman Auto Group. Driven by Trust.

January 21, 2016

Amazing Service Great staff and clean facility. Very professional, polite and work with you to get the exact vehicle you want, along with a price to match your budget More

by CRissa1357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Jeannette Garcia
Jan 28, 2016 -

Hoffman Toyota responded

Hello CRIssa1357, We are pleased to read your feedback about your recent purchase at Hoffman Toyota Scion. I have shared your comments with Jamal and Jeanette. They are a wonderful team ensuring you are completely satisfied with your new vehicle. Thank you for choosing Hoffman Toyota Scion. We look forward to servicing your vehicle in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 20, 2016

Excellent care Ednei is amazing Jamal went beyond to convince and help me decide hog to lease Your team is very dedicated you should give them a bonus. An old frie More

by MARCOMORELMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Ednei Lima
Jan 28, 2016 -

Hoffman Toyota responded

Hi MARCOMORELMD, Thank you for choosing Hoffman Toyota Scion and sharing your feedback on your visit with us. Ednei and Jamal are a great team that is committed to ensuring you are well informed, comfortable and satisfied with your vehicle. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

...
61
...