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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

January 22, 2016

Great and prompt service as usual! Service advisor Linda Schultz greeted me on arrival at your dealership with a smile. The intake process was quick and complete - I found that comforti More

by RBN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jan 28, 2016 -

Hoffman Toyota responded

Hi RBN, Thank you for continuing to choose Hoffman Toyota service. Linda is dedicated to providing exceptional customer service at every visit. We are pleased to know that the Highlander has continued to be you and your families vehicle of choice. We look forward to seeing you again when your vehicle needs maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 22, 2016

Oil change, tire rotation Found out I needed new brake pads and they were installed in a reasonable time. All was explained well. Time frame was met. Asked for coupon to be app More

by DIANEBENNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Jan 28, 2016 -

Hoffman Toyota responded

Hello DIANEBENNER, Thank you for trusting Hoffman Toyota Scion to address your vehicle's oil change, tire rotation, and new brake pads. We are always happy to ensure an excellent experience and get you back on the road quickly. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 22, 2016

Fantastic purchasing experience After an accident that totalled one of our cars, my husband and I needed a realiable, safe used car for our daughters-and quickly! Everyone at Hoffma More

by AHHCT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Jeannette Garcia, Zachary Hoffman
Jan 28, 2016 -

Hoffman Toyota responded

Hello AHHCT, Thank you for choosing Hoffman Toyota Scion to purchase a vehicle for your daughters. We are pleased to hear that everyone is safe and sound after the accident. We are committed to providing an excellent experience from start to finish and we are glad we were able to tie up loose ends before your business trip. We trust your daughters are enjoying their new vehicle and we look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 21, 2016

Amazing Service Great staff and clean facility. Very professional, polite and work with you to get the exact vehicle you want, along with a price to match your budget More

by CRissa1357
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Jeannette Garcia
Jan 28, 2016 -

Hoffman Toyota responded

Hello CRIssa1357, We are pleased to read your feedback about your recent purchase at Hoffman Toyota Scion. I have shared your comments with Jamal and Jeanette. They are a wonderful team ensuring you are completely satisfied with your new vehicle. Thank you for choosing Hoffman Toyota Scion. We look forward to servicing your vehicle in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 21, 2016

Excellent service! I was very happy with the service you provided yesterday on my Toyota Highlander. Mike was exceptional! However, I was not pleased when I went up More

by RCARTUN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Jan 22, 2016 -

Hoffman Toyota responded

Hello RCARTUN, Thank you for choosing Hoffman Toyota and sharing your experience about working with Mike Fuhr. We are so pleased you felt your service was exceptional; this is our commitment to you every time you visit! Additionally, we appreciate that you brought your additional concern to our attention. It is when customers care to share their input that we are able to evaluate the situation and take corrective action when necessary. The smoking issue was brought to the attention of our body shop management and all employees have been reminded to utilize the designated smoking area. We respect you and all of our customers which is why we have designated smoking areas, so visitors and customers are not impacted when they come to any of our facilities. We trust you will also agree that an individual's decision to smoke does not indicate a lack of dedication or performance of an employee. Rest assured, you are in good hands every time you come to Hoffman; our staff loves what they do and are highly skilled to provide you with the best service. The safety and servicing of your vehicle is our top priority. Thank you again for sharing your helpful information and we look forward to seeing you again. Sincerely, Susan Lane, Manager, Corporate Reputation, Hoffman Auto Group. Driven by Trust.

January 20, 2016

Excellent care Ednei is amazing Jamal went beyond to convince and help me decide hog to lease Your team is very dedicated you should give them a bonus. An old frie More

by MARCOMORELMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Ednei Lima
Jan 28, 2016 -

Hoffman Toyota responded

Hi MARCOMORELMD, Thank you for choosing Hoffman Toyota Scion and sharing your feedback on your visit with us. Ednei and Jamal are a great team that is committed to ensuring you are well informed, comfortable and satisfied with your vehicle. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 20, 2016

Best dealer experience ever !!!! I have never been treated so good at any other dealer I have been to. From the time you drive in to the time you cash out your greeted by friendly st More

by Scott L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 28, 2016 -

Hoffman Toyota responded

Hello TWINKIE8286, We are thrilled to read that you had the best dealer experience ever with our Hoffman Toyota Scion service team. We are dedicated to ensuring you have an excellent experience from start to finish every time. Welcome to the Hoffman family and we look forward to your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 20, 2016

Excellent. I recently traded in my truck for an F350 they had on their lot with 32k miles. I had no intention of buying that day but they gave me an offer on my More

by TPUPPO3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sosa
Jan 28, 2016 -

Hoffman Toyota responded

Hi TPUPP03, Thank you for choosing Hoffman Toyota Scion for your recent purchase. We appreciate your feedback on working with Julio. Your satisfaction is important to our team and we are pleased to read your experience was excellent. We trust you are loving your new F350. Any time you have questions or service needs give us a call. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 20, 2016

Top Notch The staff at Hoffman are very professional and take care of all my service needs. I am able to get appointments that fit into my schedule and they pro More

by freeves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 28, 2016 -

Hoffman Toyota responded

Hi freeves, Thank you for choosing Hoffman Toyota Scion service to keep your vehicle well maintained and running most efficiently. We are always happy to address your vehicle's concerns and get you back on the road quickly! We look forward to seeing you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 20, 2016

Lease a Toyota I have leased my cars through Hoffman Toyota since living here in Simsbury . I appreciate the professionalism, attention to detail and service given t More

by CCRSCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
Jan 28, 2016 -

Hoffman Toyota responded

Hello CCRSCK, Thank you for choosing Hoffman Toyota Scion. Your satisfaction is important to our team and we truly appreciate your customer loyalty. We trust you are loving your new leased Toyota and look forward to servicing it for you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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