
Hoffman Toyota
West Simsbury, CT
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SERVICE VERY CLEAN WAITING AREA,AND REST ROOMS. SERVICE IS EXCELLENT! MIKE FITZGERALD IS THE BEST ASSISTANT MANAGER I EVER HAD. HAD A10,000 MI VERY CLEAN WAITING AREA,AND REST ROOMS. SERVICE IS EXCELLENT! MIKE FITZGERALD IS THE BEST ASSISTANT MANAGER I EVER HAD. HAD A10,000 MILE SERVICE. ONINSPECTION FOUND OIL LEAK. FROM FRONT TIMING COVER CAUSED BY INSUFFICIANT SEALANT ON BANK 1 SIDE OF COVER.MIKE EXPLANED THE PROBLEM. THE ENGINE HAD TO BE REMOVED TO FIX THE LEAK A HUGE JOB .GOT CAR BACK IN TIP TOP SHAPE.THANKS TO AGREAT SERVICE DEPARTMENT. More
Excellent service I was taking care by Keith who was very professional and kind. I had a coupon for the 5K maintenance that was for conventional oil change and he honor I was taking care by Keith who was very professional and kind. I had a coupon for the 5K maintenance that was for conventional oil change and he honored it despite the fact my car actually gets synthetic oil. I got my car back nice and clean. I'll certainly be back! Thank you! More
Jesus Roche makes the process easy This is the 3rd vehicle Jesus has helped me lease with $0 down. I really am not a fan of car shopping. He makes the process as simple as possible. In This is the 3rd vehicle Jesus has helped me lease with $0 down. I really am not a fan of car shopping. He makes the process as simple as possible. In this particular situation his proactive approach got me to make a buying decision many months sooner than planned More
Fair, honest, straightforward, classy operation We were provided fair and straightforward pricing. Invoice pricing plus additional manufacturer's rebates. Every question was answered. Courteous, res We were provided fair and straightforward pricing. Invoice pricing plus additional manufacturer's rebates. Every question was answered. Courteous, respectful and very patient. Every detail was taken care of and as painless as possible. Helped us work the lease so that it would fit our budget. We visited a number of dealerships. The class and atmosphere of Hoffman's showrooms are far nicer than everyone else in the area. Free soda and coffee provided. More
oil change/tire rotation from the check in person to the service writer to the cashier were all friendly courteous and professional. I bought my Toyota highlander there and ha from the check in person to the service writer to the cashier were all friendly courteous and professional. I bought my Toyota highlander there and have had it serviced since 2012. I am treated fairly, I feel repairs suggested are needed and i am treated fairly without being pressured. When its time for a new car I will be buying it from you and will have it serviced there as well. please keep up the good work More
Great Experience Everyone was super nice and helped me with all questions that I had. Definitely a great experience and day, would go back and recommend to anyone. Everyone was super nice and helped me with all questions that I had. Definitely a great experience and day, would go back and recommend to anyone. More
Recommended unneeded service I took my vehicle (2006 Tacoma 4WD) for service, as the check engine light came on. After they checked it out, the tech reported that I had an additi I took my vehicle (2006 Tacoma 4WD) for service, as the check engine light came on. After they checked it out, the tech reported that I had an additional problem. The truck has 140,000+ miles on it and the gear oils (transmission, transfer case, front and rear diffs), according to the tech, had never been changed. The "mechanic" said that it was clear that the drain plugs had never been touched. In fact, I changed all the fluids myself 2 months ago. I almost stripped the rear diff plug trying to get it off, so it clearly would have looked abused in an honest inspection. As a result, I had no service done there, and will not return. I cannot trust them. More
5,000 mile maintenance Excellent customer service from the time i bought my car to servicing my car!!!!!!! Would highly recommend! Jamal is the man to go to for financing. Excellent customer service from the time i bought my car to servicing my car!!!!!!! Would highly recommend! Jamal is the man to go to for financing. More
First New Car I went in to look at a car 30 to 40 mins before close time, but even then Jose was very welcoming and helped me explore car options and price options. I went in to look at a car 30 to 40 mins before close time, but even then Jose was very welcoming and helped me explore car options and price options. I was very happy with me experience and I would recommend you to talk to Jose Rivera. More
Fantastic!!! Keith was knowledgable, efficient, courteous, and provided a Loaner. Everything was pleasurable, making me feel I was your only customer. Proud to r Keith was knowledgable, efficient, courteous, and provided a Loaner. Everything was pleasurable, making me feel I was your only customer. Proud to recommend your dealership! More