Hoffman Toyota
West Simsbury, CT
Filter Reviews by Keyword
By Type
Showing 875 reviews
Recommended unneeded service I took my vehicle (2006 Tacoma 4WD) for service, as the check engine light came on. After they checked it out, the tech reported that I had an additi I took my vehicle (2006 Tacoma 4WD) for service, as the check engine light came on. After they checked it out, the tech reported that I had an additional problem. The truck has 140,000+ miles on it and the gear oils (transmission, transfer case, front and rear diffs), according to the tech, had never been changed. The "mechanic" said that it was clear that the drain plugs had never been touched. In fact, I changed all the fluids myself 2 months ago. I almost stripped the rear diff plug trying to get it off, so it clearly would have looked abused in an honest inspection. As a result, I had no service done there, and will not return. I cannot trust them. More
Great Experience Everyone was super nice and helped me with all questions that I had. Definitely a great experience and day, would go back and recommend to anyone. Everyone was super nice and helped me with all questions that I had. Definitely a great experience and day, would go back and recommend to anyone. More
oil change/tire rotation from the check in person to the service writer to the cashier were all friendly courteous and professional. I bought my Toyota highlander there and ha from the check in person to the service writer to the cashier were all friendly courteous and professional. I bought my Toyota highlander there and have had it serviced since 2012. I am treated fairly, I feel repairs suggested are needed and i am treated fairly without being pressured. When its time for a new car I will be buying it from you and will have it serviced there as well. please keep up the good work More
5,000 mile maintenance Excellent customer service from the time i bought my car to servicing my car!!!!!!! Would highly recommend! Jamal is the man to go to for financing. Excellent customer service from the time i bought my car to servicing my car!!!!!!! Would highly recommend! Jamal is the man to go to for financing. More
First New Car I went in to look at a car 30 to 40 mins before close time, but even then Jose was very welcoming and helped me explore car options and price options. I went in to look at a car 30 to 40 mins before close time, but even then Jose was very welcoming and helped me explore car options and price options. I was very happy with me experience and I would recommend you to talk to Jose Rivera. More
Clean, professional dealership Just bought my third car from Hoffman Toyota. As before, our salesperson (Matt West) was very helpful, courteous, and non-pushy. The dealership empl Just bought my third car from Hoffman Toyota. As before, our salesperson (Matt West) was very helpful, courteous, and non-pushy. The dealership employees are always helpful, respectful, and work as a team. I always feel comfortable walking in and talking to whoever is available, Everyone seems eager and willing to help me. The finance officer (Mike Viara) was knowledgeable, well-prepared, and very clearly explained the financial details of my deal. All around good experience. More
10000 mile service in and out with a wash, prompt and on time. I was not expecting a wash but was asked. Total time for service and wash an hour and 15 minutes in and out with a wash, prompt and on time. I was not expecting a wash but was asked. Total time for service and wash an hour and 15 minutes More
Scheduled Service for my son's RAV4 I took my son's car to Hoffman for the first time. It was the first service since we had purchased it used in October 2014. Mike Fitzgerald was very I took my son's car to Hoffman for the first time. It was the first service since we had purchased it used in October 2014. Mike Fitzgerald was very friendly, fast, efficient and clear in describing the service that would be performed, and had suggestions for deferring tasks that really weren't needed at this time but could be handled at a later visit. The car was ready as projected, and had been nicely washed besides. Overall, I was very pleased with the service and will certainly take the car there for any future service needs. More
Great place to get ur vehicle service I m very happy to get my 2012 hybrid Camry service at Hoffman,very nice people to work with. Keith Lundy always take good care of me I m very happy to get my 2012 hybrid Camry service at Hoffman,very nice people to work with. Keith Lundy always take good care of me More
Fantastic!!! Keith was knowledgable, efficient, courteous, and provided a Loaner. Everything was pleasurable, making me feel I was your only customer. Proud to r Keith was knowledgable, efficient, courteous, and provided a Loaner. Everything was pleasurable, making me feel I was your only customer. Proud to recommend your dealership! More