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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

February 02, 2016

SERVICE VERY CLEAN WAITING AREA,AND REST ROOMS. SERVICE IS EXCELLENT! MIKE FITZGERALD IS THE BEST ASSISTANT MANAGER I EVER HAD. HAD A10,000 MI More

by LPANE38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Tyrrell Dabrowski, Kathleen Skiba
Feb 22, 2016 -

Hoffman Toyota responded

Hi LPANE38, Thank you for choosing Hoffman Toyota service for your 10,000 mile service! We are pleased to read your comments on Mike Fitzgerald. He is dedicated to ensuring your experience is excellent and your vehicle is running efficiently. We look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2016

Excellent service I was taking care by Keith who was very professional and kind. I had a coupon for the 5K maintenance that was for conventional oil change and he honor More

by moscarella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Feb 22, 2016 -

Hoffman Toyota responded

Hello moscarella, Thank you for choosing Hoffman Toyota service. We appreciate your positive feedback on working with Keith and are pleased to read that he was able to honor your coupon. We appreciate you and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2016

Jesus Roche makes the process easy This is the 3rd vehicle Jesus has helped me lease with $0 down. I really am not a fan of car shopping. He makes the process as simple as possible. In More

by CYNTHIA.CALLIS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jose Espinosa
Feb 22, 2016 -

Hoffman Toyota responded

Hello CYNTHIA, Thank you for continuing to choose Hoffman Toyota and Jesus for your vehicle purchases. Jesus is dedicated to ensuring your experience is seamless and you are completely satisfied with your new vehicle. We trust you are loving your new Toyota! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 01, 2016

Fair, honest, straightforward, classy operation We were provided fair and straightforward pricing. Invoice pricing plus additional manufacturer's rebates. Every question was answered. Courteous, res More

by CHABAD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrrell Dabrowski, Jamal Alkatib, George Corsa, Mike Viara
Feb 15, 2016 -

Hoffman Toyota responded

Hello CHABAD, Thank you for choosing Hoffman Toyota for your recent lease! Our staff is here to ensure you have an excellent and seamless experience. We are pleased to read that you enjoyed the amenities in our customer lounge and trust you are loving your new vehicle. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 29, 2016

oil change/tire rotation from the check in person to the service writer to the cashier were all friendly courteous and professional. I bought my Toyota highlander there and ha More

by agrandesigns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz, Mike Fitzgerald
Feb 04, 2016 -

Hoffman Toyota responded

Hi agrandesigns, Thank you for choosing Hoffman Toyota to purchase and service your Highlander. We value your customer loyalty and are always here for you. We look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 29, 2016

Great Experience Everyone was super nice and helped me with all questions that I had. Definitely a great experience and day, would go back and recommend to anyone. More

by Kelsey22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jamal Alkatib
Feb 15, 2016 -

Hoffman Toyota responded

Hi Kelsey22, Thank you for choosing Hoffman Toyota! Our team is dedicated to ensuring you are well informed and have a comfortable experience. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 29, 2016

Recommended unneeded service I took my vehicle (2006 Tacoma 4WD) for service, as the check engine light came on. After they checked it out, the tech reported that I had an additi More

by LOTUSBOY48
Recommend Dealer
No
Employees Worked With
Michael DeAngelis
Feb 18, 2016 -

Hoffman Toyota responded

Hello LOTUSBOY48, Thank you for choosing Hoffman Toyota and sharing your feedback on your recent service visit. I have been informed by our Service Manager, Kathy Skiba that after our technicians completed their vehicle inspection we made our recommendations based on the time and mileage of your vehicle right out of the Toyota manual. You approved and signed off on ordering an oxygen sensor. As an act of good faith we did not charge for the diagnosis due to the fact that you required a follow up visit to have the sensor installed. As you state in your review you have chosen not to complete your service here. In the event that you change your mind we are here for you and would be happy to install your new part. We look forward to hearing from you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group, Driven by Trust.

January 27, 2016

5,000 mile maintenance Excellent customer service from the time i bought my car to servicing my car!!!!!!! Would highly recommend! Jamal is the man to go to for financing. More

by KRISTENMUNDERWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont no the name of who serviced my car, Jamal Alkatib
Jan 28, 2016 -

Hoffman Toyota responded

Hi KRISTENMUNDERWOOD, Thank you for trusting Hoffman Toyota Scion for your 5,000 mile maintenance. Our staff is committed to providing an excellent customer care experience in our service and sales departments and we are pleased to read that you observed this. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 26, 2016

First New Car I went in to look at a car 30 to 40 mins before close time, but even then Jose was very welcoming and helped me explore car options and price options. More

by NOUHRANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa
Jan 28, 2016 -

Hoffman Toyota responded

Hello NOUHRANI, Thank you for choosing Hoffman Toyota Scion. Our team is always happy to ensure you are well informed, comfortable and satisfied no matter what time it is. We appreciate you sharing your story and look forward to the next time we see you. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 26, 2016

Fantastic!!! Keith was knowledgable, efficient, courteous, and provided a Loaner. Everything was pleasurable, making me feel I was your only customer. Proud to r More

by FOLESEN45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Jan 28, 2016 -

Hoffman Toyota responded

Hi FOLESEN45, Thank you for trusting Hoffman Toyota Scion for your vehicle's service needs. Keith is always to help address any concerns you have with your vehicle and get you back on the road as soon as possible. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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