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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

January 29, 2016

Recommended unneeded service I took my vehicle (2006 Tacoma 4WD) for service, as the check engine light came on. After they checked it out, the tech reported that I had an additi More

by LOTUSBOY48
Recommend Dealer
No
Employees Worked With
Michael DeAngelis
Feb 18, 2016 -

Hoffman Toyota responded

Hello LOTUSBOY48, Thank you for choosing Hoffman Toyota and sharing your feedback on your recent service visit. I have been informed by our Service Manager, Kathy Skiba that after our technicians completed their vehicle inspection we made our recommendations based on the time and mileage of your vehicle right out of the Toyota manual. You approved and signed off on ordering an oxygen sensor. As an act of good faith we did not charge for the diagnosis due to the fact that you required a follow up visit to have the sensor installed. As you state in your review you have chosen not to complete your service here. In the event that you change your mind we are here for you and would be happy to install your new part. We look forward to hearing from you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group, Driven by Trust.

January 29, 2016

Great Experience Everyone was super nice and helped me with all questions that I had. Definitely a great experience and day, would go back and recommend to anyone. More

by Kelsey22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jamal Alkatib
Feb 15, 2016 -

Hoffman Toyota responded

Hi Kelsey22, Thank you for choosing Hoffman Toyota! Our team is dedicated to ensuring you are well informed and have a comfortable experience. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 29, 2016

oil change/tire rotation from the check in person to the service writer to the cashier were all friendly courteous and professional. I bought my Toyota highlander there and ha More

by agrandesigns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz, Mike Fitzgerald
Feb 04, 2016 -

Hoffman Toyota responded

Hi agrandesigns, Thank you for choosing Hoffman Toyota to purchase and service your Highlander. We value your customer loyalty and are always here for you. We look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 27, 2016

5,000 mile maintenance Excellent customer service from the time i bought my car to servicing my car!!!!!!! Would highly recommend! Jamal is the man to go to for financing. More

by KRISTENMUNDERWOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dont no the name of who serviced my car, Jamal Alkatib
Jan 28, 2016 -

Hoffman Toyota responded

Hi KRISTENMUNDERWOOD, Thank you for trusting Hoffman Toyota Scion for your 5,000 mile maintenance. Our staff is committed to providing an excellent customer care experience in our service and sales departments and we are pleased to read that you observed this. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 26, 2016

First New Car I went in to look at a car 30 to 40 mins before close time, but even then Jose was very welcoming and helped me explore car options and price options. More

by NOUHRANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa
Jan 28, 2016 -

Hoffman Toyota responded

Hello NOUHRANI, Thank you for choosing Hoffman Toyota Scion. Our team is always happy to ensure you are well informed, comfortable and satisfied no matter what time it is. We appreciate you sharing your story and look forward to the next time we see you. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 26, 2016

Clean, professional dealership Just bought my third car from Hoffman Toyota. As before, our salesperson (Matt West) was very helpful, courteous, and non-pushy. The dealership empl More

by SHAGENSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt West, Mike Viara
Jan 28, 2016 -

Hoffman Toyota responded

Hello SHAGENSKY, Thank you for continuing to choose Hoffman Toyota Scion! We are pleased to read you had a great experience with Matt and Mike. They are a great team, whose priority is that your are completely satisfied with your vehicle. We are here for you whenever you need us and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2016

10000 mile service in and out with a wash, prompt and on time. I was not expecting a wash but was asked. Total time for service and wash an hour and 15 minutes More

by russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr, Michael DeAngelis
Jan 28, 2016 -

Hoffman Toyota responded

Hi russ, Thank you for choosing Hoffman Toyota Scion for your vehicle's 10,000 mile service. We appreciate your feedback and are happy to ensure your vehicle is running efficiently. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2016

Scheduled Service for my son's RAV4 I took my son's car to Hoffman for the first time. It was the first service since we had purchased it used in October 2014. Mike Fitzgerald was very More

by jsmith5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 28, 2016 -

Hoffman Toyota responded

Hi jsmith5, We are pleased to read your feedback on your recent service visit. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed vehicle. Thank you for choosing Hoffman Toyota Scion and see you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2016

Great place to get ur vehicle service I m very happy to get my 2012 hybrid Camry service at Hoffman,very nice people to work with. Keith Lundy always take good care of me More

by MJALLOW38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy, Keith Lundy
Jan 28, 2016 -

Hoffman Toyota responded

Hello MJALLOW38, We appreciate your feedback on Keith Lundy and are pleased to hear that you had a great service experience. We look forward to seeing you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2016

Fantastic!!! Keith was knowledgable, efficient, courteous, and provided a Loaner. Everything was pleasurable, making me feel I was your only customer. Proud to r More

by FOLESEN45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Jan 28, 2016 -

Hoffman Toyota responded

Hi FOLESEN45, Thank you for trusting Hoffman Toyota Scion for your vehicle's service needs. Keith is always to help address any concerns you have with your vehicle and get you back on the road as soon as possible. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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