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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

February 07, 2016

Great service and customer satisfaction I brought my Lexus GS350 To Hoffman Toyota service because they were closer than their Lexus service dept. I figured Lexus is made by Toyota and they More

by ROBERT7193
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Feb 22, 2016 -

Hoffman Toyota responded

Hi ROBERT7193, Thank you for trusting Hoffman Toyota to service your Lexus GS350. Our Toyota team is here for you to ensure your vehicle is running safely and efficiently. Thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 05, 2016

first service for free I bought a used RAV 4. Not only did the car come in great condition, but the first service (oil change, tire rotation and inspection) was free. That More

by JFSOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Skiba, Michael DeAngelis
Feb 22, 2016 -

Hoffman Toyota responded

Hello JFSOL, We are thrilled to read that you had a 5-star experience during your first service visit with us. We trust you are loving your Rav4 and look forward to serving you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 05, 2016

4WD problem resolved Had problems getting the vehicle into 4WD. Service department could not replicate the issue, but spent lots of time testing the car and made sure we More

by MWELSH54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Feb 22, 2016 -

Hoffman Toyota responded

Hello MWELSH54, Thank you for trusting Hoffman Toyota service to address your 4WD concerns. Mike is always happy to ensure your vehicle is running safely and efficiently at every visit. We appreciate you and look forward to your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 05, 2016

Hands down my favorite Toyota dealership . From my first phone call to Hoffman inquiring about a 2016 Tacoma I had seen online, to my eventual purchase of a different Tacoma, every one I dealt More

by BILLBAXTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, James Fappiano
Feb 22, 2016 -

Hoffman Toyota responded

Hello BILLBAXTER, We are thrilled to read that Hoffman Toyota is your favorite dealership! We appreciate your feedback on Jim and Jesus. They are a great team that makes your satisfaction their priority. We trust you are enjoying your new Tacoma and look forward to servicing it for you. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 04, 2016

Another great experience at Hoffman Toyota Over the years our family has purchased 5 cars from Hoffman Toyota and it is always a great experience. It was a pleasure working with Jose Rivera who More

by FRANR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa, Mike Viara
Feb 22, 2016 -

Hoffman Toyota responded

Hi Fran, Thank you so much for continuing to choose Hoffman Toyota. Our sales consultant Jose Rivera is always happy to share his knowledge and passion for Toyota to ensure your experience is seamless. We trust you are loving your new Toyota and look forward to servicing it for your for the years to come. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 03, 2016

My experience at Hoffman Toyota Thank you to everyone at Hoffman Toyota for helping me with my recent purchase. This is my third vehicle purchase with you and the experience keeps g More

by tgeorge717
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Tyrrell Dabrowski
Feb 22, 2016 -

Hoffman Toyota responded

Hi tgeorge717, Thank you for choosing Hoffman Toyota to purchase your beautiful new Rav4! Tyrrell and Johnny are committed to ensuring you drive home in the exact vehicle you want. We value what our customers have to say and appreciate that you continue to choose us when making such a major purchase. We look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2016

Jesus Roche makes the process easy This is the 3rd vehicle Jesus has helped me lease with $0 down. I really am not a fan of car shopping. He makes the process as simple as possible. In More

by CYNTHIA.CALLIS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jose Espinosa
Feb 22, 2016 -

Hoffman Toyota responded

Hello CYNTHIA, Thank you for continuing to choose Hoffman Toyota and Jesus for your vehicle purchases. Jesus is dedicated to ensuring your experience is seamless and you are completely satisfied with your new vehicle. We trust you are loving your new Toyota! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2016

Excellent service I was taking care by Keith who was very professional and kind. I had a coupon for the 5K maintenance that was for conventional oil change and he honor More

by moscarella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Feb 22, 2016 -

Hoffman Toyota responded

Hello moscarella, Thank you for choosing Hoffman Toyota service. We appreciate your positive feedback on working with Keith and are pleased to read that he was able to honor your coupon. We appreciate you and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2016

SERVICE VERY CLEAN WAITING AREA,AND REST ROOMS. SERVICE IS EXCELLENT! MIKE FITZGERALD IS THE BEST ASSISTANT MANAGER I EVER HAD. HAD A10,000 MI More

by LPANE38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Tyrrell Dabrowski, Kathleen Skiba
Feb 22, 2016 -

Hoffman Toyota responded

Hi LPANE38, Thank you for choosing Hoffman Toyota service for your 10,000 mile service! We are pleased to read your comments on Mike Fitzgerald. He is dedicated to ensuring your experience is excellent and your vehicle is running efficiently. We look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 31, 2016

Fair, honest, straightforward, classy operation We were provided fair and straightforward pricing. Invoice pricing plus additional manufacturer's rebates. Every question was answered. Courteous, res More

by CHABAD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrrell Dabrowski, Jamal Alkatib, George Corsa, Mike Viara
Feb 15, 2016 -

Hoffman Toyota responded

Hello CHABAD, Thank you for choosing Hoffman Toyota for your recent lease! Our staff is here to ensure you have an excellent and seamless experience. We are pleased to read that you enjoyed the amenities in our customer lounge and trust you are loving your new vehicle. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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