Hoffman Toyota

consistently excellent I have grown accustomed to csuoerior service and it was yet again! I particularly like how he explained future service needs and helped me prioritze t I have grown accustomed to csuoerior service and it was yet again! I particularly like how he explained future service needs and helped me prioritze them. More

An easy, supportive experience It took us months to decide what vehicle to purchase. We started with Patrick at Hoffman, who previously leased a vehicle to me and sold at least one, It took us months to decide what vehicle to purchase. We started with Patrick at Hoffman, who previously leased a vehicle to me and sold at least one, if not two, to our son. We ended up leasing from another dealer and it became very complicated. We decided, no more of this, and we went back to Patrick. He showed us several vehicles and we settled on two--but wanted to drive the second one, which no one had in stock. As soon as Patrick had one, I drove it, made sure it would work for our purposes, and asked him to get us one. Once the decision was made, he had a vehicle for us in a few days--and gave us a more than fair trade-in for our very old vehicle. (Thanks, Jose!) Jamal found us financing at a great rate and he made the usually painful signing on the dotted line painless. Our family has purchased six vehicles and leased one from Hoffman over the years. I'll go back there again when the lease on my other vehicle is up. More

Will never go elsewhere again! Matt, Zach, Jamal and all the team of Hoffman Automotive made my car buying experience the best I have ever had. I was treated like I was important a Matt, Zach, Jamal and all the team of Hoffman Automotive made my car buying experience the best I have ever had. I was treated like I was important and did not feel the "pressure" of having to choose a car. I received a great price on my trade in, thank you Zach! I hope to never have to deal with another dealership - ever - and I have nothing but good things to say about Hoffman Toyota. I love my Camry and will be spreading the word around about the spectacular service I received and of course the car I love! Matt thank you for all your time and service and Jamal thank you for helping make the process go smoothly and fast. Kudos to you all More

I get superb, top notch, premium service They are excellent in what they do and say. I took my car to get it repair. But had to keep it over the weekend. They kept their word in bond and had They are excellent in what they do and say. I took my car to get it repair. But had to keep it over the weekend. They kept their word in bond and had it ready by Monday. Even let me loan a car till the repairs were done. The representative was very cordial and honest. I trust this dealership to the max. More

15 Years and counting - I even bring my 2002 GM to Hoffman! I've never stayed with any type (dealership, franchise, independent) of repair shop for more than 2 or 3 years. For 15 years my family has been bring I've never stayed with any type (dealership, franchise, independent) of repair shop for more than 2 or 3 years. For 15 years my family has been bringing our Toyotas and Lexus in for service and we've never, ever, had a complaint. This visit was no different; great service...again. Brought my daughter's 2002 Pontiac in for vibration issue and Rich identified a bent wheel. (My daughter swears she doesn't know how/when it happened - ha!) The 14 year old part is no long being manufactured, but Rich tracked a new one down and had it shipped from Indiana at a very reasonable price. Car drives great and was returned washed and vacuumed. Thanks for the fair, honest, and enjoyable repair & maintenance service for the past 15 years. We look forward to many more years and decades. -DS More

Fantastic Experience Start To Finish Start to finish I was extremely happy with my purchase experience at Hoffman Toyota. I was able to pick a vehicle without pressure and was given a hi Start to finish I was extremely happy with my purchase experience at Hoffman Toyota. I was able to pick a vehicle without pressure and was given a highly competitive price without a lot of hassle. Once I decided to purchase I was offered options such as extended warranty but their was no "hard sell" just a straightforward explanation of my different options. My salesperson John Rossley was extremely helpful particularly in familiarizing me with some of the great new audio, navigation and Bluetooth technologies all of which he was very up to date on and helped me to set up prior to delivery. Couldn't have asked for a more professional, seamless buying experience great place to do business! More

Under Delivered...won't go back! We have 2 cars from Toyota Hoffman; Highlander Ltd and Rav4 Ltd. Both have about 45k miles. All warning lights came on the Rav4 dash and took it in We have 2 cars from Toyota Hoffman; Highlander Ltd and Rav4 Ltd. Both have about 45k miles. All warning lights came on the Rav4 dash and took it in for code scan and fix. Scan code is $120, the problem was the O2 sensor that would cost another $420. I questioned whether a TSB or recall would address the O2 sensor as they normally go ~ 100k miles. No dice...$420 and he recommended that the other should be replaced as well as they normally go together...tack on another $300+. I told him he can pull the car up front and I will handle myself or through a local shop. My research shows that I can buy both O2 sensors, a blue tooth scan tool to detect and clear codes, any tools I don't have and less than 2 hours of my time and it would cost me $160 vs $940 and i have a scan tool for the future. They also recommend a front brake job (which they correctly indicated two weeks ago when I went in for an oil change) which I replaced last week for $72...they wanted $320. More

Very accomodating-Great experience! This was a very positive experience. Very professional all around. Published price was fair, with internet reduction, but got a little extra discoun This was a very positive experience. Very professional all around. Published price was fair, with internet reduction, but got a little extra discount because, I think you know that the customer expects at least a few hundred additional reduction to make him "feel good". Everyone wants to feel that they got "something" off the published price, so that was good. We remembered Matt from a few months ago, when we were considering purchase and came back and asked for him, which I know he appreciated. Matt followed up shortly afterward to ask if we had any questions about the new car, which was nice. Mike V was informative and helpful with the finance options. Mike F explained well what was wrong with our old Sienna and what was needed to get it back in shape, if we chose to do so. Everyone at Hoffman was very nice and accommodating with the trade in, and overall. More

Great service people with a diverse inventory The team at Hoffman Toyota was a pleasure to work with. They have a great inventory of used cars from which to choose from and are willing to work wit The team at Hoffman Toyota was a pleasure to work with. They have a great inventory of used cars from which to choose from and are willing to work with you to find what you need and within your price range. There is no reason to go anywhere else, so if you're in the market for a Toyota, Honda, Nissan, or Scion, be sure to visit Hoffman dealership in West Simsbury. More

Amazing!! I had an AWESOME experience with Jeannette Garcia and Jamal Alkatib!!! Jamal made the process easy and smooth. Jeannette has always been a great sale I had an AWESOME experience with Jeannette Garcia and Jamal Alkatib!!! Jamal made the process easy and smooth. Jeannette has always been a great salesperson to myself, and all of my family!! I will ALWAYS recommend her and The Hoffman Auto Group to ANYONE!!! THANKS SO MUCH!!!! More