Hoffman Toyota
West Simsbury, CT
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My experience with Hoffman Sales person, George, was great. Jose was awesome as well. My entire experience was fast and all the people were knowledgeable and friendly. George Sales person, George, was great. Jose was awesome as well. My entire experience was fast and all the people were knowledgeable and friendly. George followed up and I have no complaints More
15,000 mile service I had an appointment for 7 a.m. Saturday morning. I dropped my vehicle off on Friday. I received a call that the car was ready at 8:30 a.m. on Saturda I had an appointment for 7 a.m. Saturday morning. I dropped my vehicle off on Friday. I received a call that the car was ready at 8:30 a.m. on Saturday. Most everything was completed to my satisfaction. The car wash that is included was a very poor job. The windows were all spotted with dirty water. The rear window was only half washed. I can see the line where the window was washed and where it wasn't. When I started my vehicle the radio was blaring on a station that I would never listen to. Not the end of the world but really not necessary to be playing around with things in my vehicle when I bring it in for service. More
Service on a 2006 Rav 4 Was pleased with the customer service provided and how quickly the service was provided. They also did not hesitate to honor discount card from a diff Was pleased with the customer service provided and how quickly the service was provided. They also did not hesitate to honor discount card from a different Toyota dealer. More
Recent purchase of new 4Runner We recently bought a new 4Runner from Hoffman and had a great overall experience. Matt West took the time to show us many vehicles, new and used (on a We recently bought a new 4Runner from Hoffman and had a great overall experience. Matt West took the time to show us many vehicles, new and used (on and off) over the last 18 months. The reason we kept coming back was Matt's patience, knowledge level and personality. Thanks for everything, Matt! More
Very good experience` Recall on my car and the job was done quickly and efficiently. The staff was courteous, friendly and very helpful. I would recommend Hoffman Toyota Recall on my car and the job was done quickly and efficiently. The staff was courteous, friendly and very helpful. I would recommend Hoffman Toyota to anyone. More
A very positive experience and a kick-awesome car. The first car I bought, I was just starting my first "real" job after graduating from college. Ten years on, I decided it was time for a change, and M The first car I bought, I was just starting my first "real" job after graduating from college. Ten years on, I decided it was time for a change, and MAN did that new Prius look gorgeous. My dad would take me to Hoffman as a kid many a time to "test drive" the back seat of the cars he was looking at, and I had fond memories of the curious gazebo-esque structures that used to define "Hoffman" in my brain. I knew that if I was going to drive off with a new car at all, I'd want to do it there. So I made an appointment to test drive the Prius and got to work. Considering that I work freelance, I'm used to haggling prices -- and I know there's a subset of people out there who enjoy the haggling experience. I'm not one of them, and honestly, I walked into Hoffman fully expecting a miserable experience. What I got was a rather robust series of back-and-forths (the initial numbers, the "family has a purchase history with Hoffman" numbers, and finally the "competing dealer I'd rather not go to is offering this, can you match them" numbers). When the agreement was finalized, I felt good about it -- and when you're driving off the lot with a brand new car, that's the feeling you want. More
Just wanted to test drive, walked out with a new car! Julio was spectacular. Jose and Mike made it happen. We walked in on a whim and wanted to start looking at cars to buy within the next year or so and Julio was spectacular. Jose and Mike made it happen. We walked in on a whim and wanted to start looking at cars to buy within the next year or so and we ended up with a gorgeous 2013 rav4 XLE. After letting me test 3 other cars before deciding, they got us an amazing deal for our trade in and Mike worked so hard to get us a workable loan that fit perfectly into our budget. Julio went above and beyond by detailing our new car while i was at work and dropped it back off for me! I'm definitely buys our next car from Hoffman as well! More
Great Experience The whole experience was excellent and painless, I left feeling completely satisfied with my purchase. Ednei and Jamal were both so friendly and accom The whole experience was excellent and painless, I left feeling completely satisfied with my purchase. Ednei and Jamal were both so friendly and accommodating. I was actually shocked at how nice everyone was and it really seemed like they were working for me to make sure I was completely satisfied. Overall great experience and I would definitely go back for my next purchase. More
Easiest Car buying experience I've ever had! Jose Rivera and the rest of the sales staff were friendly and knowledgeable. I found the process of buying the car at Hoffman Toyota to be straightfor Jose Rivera and the rest of the sales staff were friendly and knowledgeable. I found the process of buying the car at Hoffman Toyota to be straightforward and honest. I spoke to Caitlin over the phone, discussed the used car I was interested in and set up an appointment with Jose. When I got to the dealership, the car was ready for me to see and drive. After some negotiating we agreed on a price I was comfortable with. The process was simple and straightforward. They didn't try to sell me stuff I didn't need or want. I am very pleased and would recommend this dealership. More
Service good but prices high - show me the proof! The customer service was good, friendly, helpful. My check engine light came on in my 2013 Sienna and I was able to schedule a drop off appointment qu The customer service was good, friendly, helpful. My check engine light came on in my 2013 Sienna and I was able to schedule a drop off appointment quickly. I was informed by phone on the status and estimated completion time. Rich was good at keeping me updated. My only complaint is probably more due to company policy. With technology being so good, technicians should be taking photos of problems to show clients. I think with this addition there is better justification of prices. I understand that prices are going to be higher at a dealership, with significant overhead, but with photos (proof) maybe there is more understanding of the prices. Overall I was happy with my experience and I will use them again. More