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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

March 08, 2016

My experience with Hoffman Sales person, George, was great. Jose was awesome as well. My entire experience was fast and all the people were knowledgeable and friendly. George More

by SAINTSFAN4U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, George Corsa
Mar 10, 2016 -

Hoffman Toyota responded

Hi SAINTSFAN4U, Thank you for choosing Hoffman Toyota for your recent purchase. We are pleased to read that your experience was quick and awesome. We look forward to seeing you again when your new Toyota needs maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 08, 2016

15,000 mile service I had an appointment for 7 a.m. Saturday morning. I dropped my vehicle off on Friday. I received a call that the car was ready at 8:30 a.m. on Saturda More

by bfc06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Mar 11, 2016 -

Hoffman Toyota responded

Hi bfc06, Thank you for choosing Hoffman Toyota for your 15k mile service. Our Toyota team is committed to providing you with an exceptional experience at every visit. We truly apologize for your frustration with your recent car wash and the volume level on your radio station. We would love for you to stop by next time you are in the neighborhood to have your vehicle washed properly. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 03, 2016

Service on a 2006 Rav 4 Was pleased with the customer service provided and how quickly the service was provided. They also did not hesitate to honor discount card from a diff More

by jrprimo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Mar 10, 2016 -

Hoffman Toyota responded

Hi jrprimo, Thank you for choosing Hoffman Toyota and sharing your service experience. We are pleased to read that Michael was able to honor your discount and that you and your Rav4 were back on the road quickly. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 03, 2016

Recent purchase of new 4Runner We recently bought a new 4Runner from Hoffman and had a great overall experience. Matt West took the time to show us many vehicles, new and used (on a More

by Tom and Kris
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Matt West, Mike Viara
Mar 10, 2016 -

Hoffman Toyota responded

Hello Tom and Kris, Thank you for choosing Hoffman Toyota to purchase your new 4Runner! We appreciate our feedback on Matt West and are glad he was able to help you find the right vehicle for you. Let us know anytime you have questions or service needs. Thanks for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 02, 2016

Very good experience` Recall on my car and the job was done quickly and efficiently. The staff was courteous, friendly and very helpful. I would recommend Hoffman Toyota More

by delfiasalazar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Mar 10, 2016 -

Hoffman Toyota responded

Hi delfiasalazar, Thank you choosing Hoffman Toyota service to address your vehicle's recall. Keith is always happy to answer any questions you have to ensure your vehicle is running beautifully. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 02, 2016

A very positive experience and a kick-awesome car. The first car I bought, I was just starting my first "real" job after graduating from college. Ten years on, I decided it was time for a change, and M More

by odyssey123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Matt West, Mike Viara
Mar 10, 2016 -

Hoffman Toyota responded

Hello odyssey123, Thank you so much for sharing your past memories of car shopping at Hoffman. We are pleased to read that those memories brought you back and that you had a positive experience again. We trust you are loving your new Prius and we look forward to servicing it for you to keep it running beautifully for the years to come. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 02, 2016

Just wanted to test drive, walked out with a new car! Julio was spectacular. Jose and Mike made it happen. We walked in on a whim and wanted to start looking at cars to buy within the next year or so and More

by MPECKHAM83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Jose Espinosa, Mike Viara
Mar 10, 2016 -

Hoffman Toyota responded

Hello Margaret, Thank you for choosing Hoffman Toyota for your recent purchase. We are thrilled that you stopped by and worked with our team to find exactly what you wanted. Any time you have a question or service needs just let us know. We are here to help keep things running beautifully for the years ahead! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 01, 2016

Great Experience The whole experience was excellent and painless, I left feeling completely satisfied with my purchase. Ednei and Jamal were both so friendly and accom More

by MEGAN.PILTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Ednei Lima
Mar 10, 2016 -

Hoffman Toyota responded

Hello Megan, Thank you for choosing Hoffman Toyota. We are pleased to read that your experience with Ednei was fantastic and you left happy with your new Rav4! We look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 01, 2016

Easiest Car buying experience I've ever had! Jose Rivera and the rest of the sales staff were friendly and knowledgeable. I found the process of buying the car at Hoffman Toyota to be straightfor More

by NATEP
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa, Caitlin Vargas
Mar 10, 2016 -

Hoffman Toyota responded

Hi NATEP, Thank you for choosing Hoffman Toyota for your recent purchase! We are pleased to read that you enjoyed the car buying process with our sales consultant Jose. We trust you are loving your new vehicle and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 29, 2016

Service good but prices high - show me the proof! The customer service was good, friendly, helpful. My check engine light came on in my 2013 Sienna and I was able to schedule a drop off appointment qu More

by DLJENNINGS36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gadomski
Mar 10, 2016 -

Hoffman Toyota responded

Hi Laura, Thank you for trusting Hoffman Toyota to address your vehicle's check engine light. We are pleased to read that your experience with Rich was quick and efficient. We appreciate your feedback on the use of technology during our diagnosis process. We are always looking to improve our processes and will be discussing this with our teams. We look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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