Hoffman Toyota

5 stars all around !! A easy, seamless trade-in for my lease. Jose Rivera is a very good sales person and I have leased 2 cars through him. Jose Espinosa filled in for A easy, seamless trade-in for my lease. Jose Rivera is a very good sales person and I have leased 2 cars through him. Jose Espinosa filled in for Jose Rivera so I didn't have to wait and I appreciate them being considerate of my time. It was a good car dealer experience, and I return to Hoffman for all my car purchases or leases. More

Replace recall exhaust pipe to catalytic converter I was only there for the above replacement. About an hour into the service, a service rep called me from. The waiting room and explained there were 3 I was only there for the above replacement. About an hour into the service, a service rep called me from. The waiting room and explained there were 3 other services that needed to be done and I told him that I Would have them done on my next routine service and that I mentioned that at my last service. This is my opinion is very pushy! More

Very smooth and hassle free experience Left wanting first more on prices but did not press much on Matt because of me having time constraint. Everything else was excellent. Test drive Left wanting first more on prices but did not press much on Matt because of me having time constraint. Everything else was excellent. Test drive and other help was uptime the mark. Transaction was clean and hassle free. More

First time experience My whole experience was quick and easy. Getting an appointment was super simple. I decided to switch from carmax, because it's much easier to get an a My whole experience was quick and easy. Getting an appointment was super simple. I decided to switch from carmax, because it's much easier to get an appointment. I'm much more comfortable bringing the car here, and I'll be coming back for service from now on. More

Pleasant and very helpful Everyone was very nice and helped us with the new purchase.. They helped us make our decision on whether to lease or buy and took care of the insuranc Everyone was very nice and helped us with the new purchase.. They helped us make our decision on whether to lease or buy and took care of the insurance for us. More

Brian Rizzo This time they took in my MINI COOPER to look it over for a Power Steering issue. Brian did the research himself and found that on my particular car, This time they took in my MINI COOPER to look it over for a Power Steering issue. Brian did the research himself and found that on my particular car, there was a TSB for the problem and guided me in the right direction to take steps to get it fixed! This place is CLASS ACT! More

Great service & attention to detail Mike Fitzgerald is a true champion for the customer and their car. In October 2015, Hoffman Toyota on Rt 44 West, West Avon, CT, recommended several Mike Fitzgerald is a true champion for the customer and their car. In October 2015, Hoffman Toyota on Rt 44 West, West Avon, CT, recommended several major repairs to keep my 2005 Camry with 150k+ miles on the road. I pay cash for everything, so Mike and I worked out a plan to chip away at the list. We worked together for six months, addressing the safety items first. Every interaction with Mike and Hoffman Toyota Team was 100% satisfactory. More

Car repair completed. Hoffman Toyota did a great job of taking care of a problem with my car, which my daughter discovered while I was in Florida. The Service Mgr and Mike Hoffman Toyota did a great job of taking care of a problem with my car, which my daughter discovered while I was in Florida. The Service Mgr and Mike were both great! They worked with me over the phone and my daughter in person very smoothly. They couldn't have been nicer! Thank you! More

Fast, friendly, couteous service You have piece of mind that the car was just not properly serviced, but pro-actively checked over for potential down-the-road issues that could have a You have piece of mind that the car was just not properly serviced, but pro-actively checked over for potential down-the-road issues that could have a negative impact on your overall driving experience. More

No customer focus, long phone hold times and lost paperwork The actual work was completed appropriately. Their customer service needs work. I waited on hold to make the appointment. When I arrived I waited for The actual work was completed appropriately. Their customer service needs work. I waited on hold to make the appointment. When I arrived I waited for a service write-up person to get to me. (Three people waiting and only one write-up person available). I left the car with them and they said they would call when it was ready. They did not. I called and, again after a long hold, they searched for the paperwork and told me the car was ready. When I arrived the search was again launched for the paperwork. When it was located I was able to retrieve my car. Not the best experience. More