Hoffman Toyota

Car repair completed. Hoffman Toyota did a great job of taking care of a problem with my car, which my daughter discovered while I was in Florida. The Service Mgr and Mike Hoffman Toyota did a great job of taking care of a problem with my car, which my daughter discovered while I was in Florida. The Service Mgr and Mike were both great! They worked with me over the phone and my daughter in person very smoothly. They couldn't have been nicer! Thank you! More

No customer focus, long phone hold times and lost paperwork The actual work was completed appropriately. Their customer service needs work. I waited on hold to make the appointment. When I arrived I waited for The actual work was completed appropriately. Their customer service needs work. I waited on hold to make the appointment. When I arrived I waited for a service write-up person to get to me. (Three people waiting and only one write-up person available). I left the car with them and they said they would call when it was ready. They did not. I called and, again after a long hold, they searched for the paperwork and told me the car was ready. When I arrived the search was again launched for the paperwork. When it was located I was able to retrieve my car. Not the best experience. More

Great service & attention to detail Mike Fitzgerald is a true champion for the customer and their car. In October 2015, Hoffman Toyota on Rt 44 West, West Avon, CT, recommended several Mike Fitzgerald is a true champion for the customer and their car. In October 2015, Hoffman Toyota on Rt 44 West, West Avon, CT, recommended several major repairs to keep my 2005 Camry with 150k+ miles on the road. I pay cash for everything, so Mike and I worked out a plan to chip away at the list. We worked together for six months, addressing the safety items first. Every interaction with Mike and Hoffman Toyota Team was 100% satisfactory. More

First time experience My whole experience was quick and easy. Getting an appointment was super simple. I decided to switch from carmax, because it's much easier to get an a My whole experience was quick and easy. Getting an appointment was super simple. I decided to switch from carmax, because it's much easier to get an appointment. I'm much more comfortable bringing the car here, and I'll be coming back for service from now on. More

Brian Rizzo This time they took in my MINI COOPER to look it over for a Power Steering issue. Brian did the research himself and found that on my particular car, This time they took in my MINI COOPER to look it over for a Power Steering issue. Brian did the research himself and found that on my particular car, there was a TSB for the problem and guided me in the right direction to take steps to get it fixed! This place is CLASS ACT! More

Fast, friendly, couteous service You have piece of mind that the car was just not properly serviced, but pro-actively checked over for potential down-the-road issues that could have a You have piece of mind that the car was just not properly serviced, but pro-actively checked over for potential down-the-road issues that could have a negative impact on your overall driving experience. More

The Best Customer service provided I just have to say that Jose Rivera and Jamal Alkatib gave me the best customer service that I have ever received.. I came in just to see what my opti I just have to say that Jose Rivera and Jamal Alkatib gave me the best customer service that I have ever received.. I came in just to see what my options were for my upcoming lease that was ending in a few months....well needless to say I came home with a 2016 Rav 4 within 3 days of visiting the showroom.. More

Buying a used Honda CR-V I was treated courteously, professionally and fairly by both the salesperson, Jeannette, and Sales Manager Zach Hoffman. I have only purchased a used I was treated courteously, professionally and fairly by both the salesperson, Jeannette, and Sales Manager Zach Hoffman. I have only purchased a used car once before (a Lexus from this same dealership), so was apprehensive about used car salesmen stereotypes, but instead had a good experience. More

My experience with Hoffman Toyota Very satisfied with Toyota Hoffman in west Simsbury . John Rossley was the sales man that worked with me; he showed a great customer service and he ad Very satisfied with Toyota Hoffman in west Simsbury . John Rossley was the sales man that worked with me; he showed a great customer service and he addressed all my concerns in a professional way. More

New Toyota Corolla Experience On Saturday March 5th we leased our second Corolla from Jose Rivera. This time we turned our 2013 in for a nice looking 2016. The timing was right, th On Saturday March 5th we leased our second Corolla from Jose Rivera. This time we turned our 2013 in for a nice looking 2016. The timing was right, the price was right and Jose did a great job! We will be back for future cars and will ask for Jose! More