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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

May 09, 2016

Friendly; complete; clean; positive experience!!! This was our first service. The vehicle was taken immediately on arrival. The facility is clean and comfortable. The car was serviced and washed in More

by KFISHER32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Mike Fitzgerald
May 09, 2016 -

Hoffman Toyota responded

Hello KFISHER32, Thank you for choosing Hoffman Toyota service. We appreciate your feedback on our facility and staff. We are dedicated to ensuring your vehicle is running efficiently and your car is delivered back to you nicely washed. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 06, 2016

Excellent as always. I had 10 AM appt on 5/5/16. Dtove.in and Dan Savoia, Service Representative took care of me right away. Went to wait in service waiting area. Car More

by CMJN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jose Espinosa, Tyrrell Dabrowski, Daniel Savoia
May 09, 2016 -

Hoffman Toyota responded

Hello CMJN, We are so pleased to read your glowing feedback on our advisor Dan. He is always happy to go above and beyond to ensure your experience is 5-star worthy. Thank you for choosing Hoffman Toyota Scion service and we look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 05, 2016

Linda corrected the mistake made by the tech on the bill. Front wheel cover was left very loose.Corrected mistake on bill. One half of front floor was vacuumed only the driver's side Service is always better, More

by richchap24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
May 09, 2016 -

Hoffman Toyota responded

Hi richchap24, Thank you for choosing Hoffman Toyota Scion service! We value what our customers have to say and appreciate your feedback. We apologize for your frustration during your recent visit but are pleased to read that Linda was able to correct your bill. We look forward to providing you with an exceptional experience in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 04, 2016

CAR & SERVICE GREAT-- ---MIKE FUHR VERY HELPFUL EXPLAINS INFO IN CLEAR WAY-CAR WAS READY QUICK,LOOK FORWARD TO KEEPING HOFFMAN AUTO AS MY SERVICE CENTER-WHEN READY WOULD More

by LEESGAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia, Michael Fuhr
May 09, 2016 -

Hoffman Toyota responded

LESSGAS, Thank you so much for choosing Hoffman Toyota Scion! Our advisor Mike is always happy to ensure you are well informed of your vehicle's needs and it is running beautifully. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 04, 2016

EXCELLENT! MIKE FITZGERALD IS THE BEST. SERVICE AREA CLEAN LOUNGE CLEAN RESTROOMS CLEAN.VERY SATASFIED WITH PERSONAL SERVICE AND TIMELY SERVICE.WILL RECOMMEND T More

by LPANE38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
May 09, 2016 -

Hoffman Toyota responded

Hello LPANE38, We are pleased to read that your recent service experience with Mike Fitzgerald was worthy of a 5-star rating from you. He is committed to ensuring an excellent experience at every visit. Thank you for sharing your story and choosing Hoffman Toyota Scion. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2016

Great Repsond! 1. Professional salemanship. 2. No hassle and pressure in the dealing process. 3. Very accurate on line descriptions of the vehicle. 4. I would rec More

by CHUNGVAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Pantalone, Mike Viara
May 03, 2016 -

Hoffman Toyota responded

Hi CHUNGVAN, Thank you for sharing your feedback on your most recent visit! Our team is here for you and is dedicated to providing excellent service. We appreciate you sharing your story with others and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2016

Comfortable experience I don't look forward to buying vehicles, it can be time consuming and aggravating. My experience recently at Hoffman Toyota was quick and frustration More

by MARKUSB43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Jeannette Garcia, Mike Viara
May 09, 2016 -

Hoffman Toyota responded

Hello MARKUSB43, Thank you for choosing Hoffman Toyota Scion. Jeannette and Jimmy are a great team that is committed to ensuring your experience is seamless and you are comfortable. We trust you are loving your new Toyota and look forward to seeing you again at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2016

After 12 years! We purchased a Highlander from John Oulundsen 12 years ago and were so happy with it that we kept driving it! Finally, we decided it was time to revis More

by toyohappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Jose Espinosa, Jamal Alkatib, Jeannette Garcia
May 09, 2016 -

Hoffman Toyota responded

Hi toyohappy, We are so pleased to read that the Toyota Highlander has been your vehicle of the choice for the past twelve years. As you know John is always happy to ensure your experience is seamless and exceptional. We trust you are loving your new Rav4 Limited Hybrid! See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2016

Quick purchase I saw a vehicle I liked in a fair price range. They were not too interested in lowering the price but put 4 new tires on. Ednei Lima was a pleasure More

by CTZEILMAN
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Viara, Ednei Lima
May 09, 2016 -

Hoffman Toyota responded

Hello CTZEILMAN, Thank you for choosing Hoffman Toyota for your recent purchase. We appreciate your feedback on Ednei. Our staff is always happy to share their knowledge and passion. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2016

Love my car! The staff was incredibly attentive and helpful. Never once did I feel pressured or overwhelmed. They helped me the entire time to be sure I was comfor More

by MICHAELSDAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Mike Viara
May 09, 2016 -

Hoffman Toyota responded

Thank you MICHAELSDAY for choosing Hoffman Toyota and letting us know you love your car! Our staff is committed to ensuring you are comfortable and well informed at every visit. We look forward to seeing you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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