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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

June 28, 2016

Fantastic This was the best experience in getting my 3rd RAV4. Patrick was fantastic. My car was ready when he said it would be and I was out the door in less t More

by JANPHILLIPS321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Pantalone
Jul 19, 2016 -

Hoffman Toyota responded

JANPHILLIP, We are so pleased to read that you had the best experience purchasing your 3rd Rav4. Our team values your time and is always happy to ensure a quick and efficient experience. Thank you for choosing Hoffman Toyota Scion and we look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 28, 2016

hoffman toyota review good deal on a rav 4 great help and always great service for my other cars very service oriented for the customer keep up the good work More

by joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Patrick Pantalone, Mike Viara
Jul 19, 2016 -

Hoffman Toyota responded

Hi joe, Congratulations on your new Rav4! We are thrilled to hear you got a good deal and great service as our loyal customer. We appreciate you sharing your story and look forward to seeing you in our service department. Thank you for choosing Hoffman Toyota. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 28, 2016

Amazing! So happy with my purchase Had an amazing experience at Hoffman Toyota. My visit was to see if I could get pre-approved for a car and ended up coming home with a new one. Everyo More

by CARRIBEANQ41758
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Jamal Alkatib
Jul 19, 2016 -

Hoffman Toyota responded

Thank you CARRIBEANQ41758 for choosing Hoffman Toyota Scion and letting us know about your amazing experience. We value your feedback and are so glad you drove home quickly in your new vehicle. We appreciate you sharing your story and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 27, 2016

Super service with a smile! Just purchased my 2008 Highlander Limited from another dealer . I brought it in to be inspected by a technician I know and trust Brian Rizzo . Was gre More

by YORKIEBABY22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Rizzo, Linda Schultz
Jul 19, 2016 -

Hoffman Toyota responded

YORKIEBABY22, Thank you for choosing Hoffman Toyota Scion service! We appreciate that you trust our technician Brian and you enjoy our awesome team. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 24, 2016

Totally Awesome!!! I had a great experience at this Dealership, mainly because of my Salesman Ed Crouse. I felt very comfortable from the the time got there until the ti More

by LABELLA_1213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Jose Espinosa, Jamal Alkatib
Jul 19, 2016 -

Hoffman Toyota responded

Hello LABELLA_1213, We are so pleased to read about your totally awesome experience! Ed, Jamal and Jose are a great team that strives to provide an exceptional experience. We trust you are loving your new vehicle and are always here if you have any questions or service needs. Thank you for choosing Hoffman Toyota Scion. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

very pleasant, easy transaction and great sales staff We had a great sales experience with Ed Crouse! He shared great information during our sales tour, made us a super deal on our trade-in vehicle and wa More

by MichMerr24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse
Jul 19, 2016 -

Hoffman Toyota responded

MichMerr24, We are truly pleased to read your feedback on our Brand Specialist, Ed Crouse. Thank you for trusting his knowledge and dedication to ensure you drove home in your new vehicle with all the bells and whistles. We value you and are glad your experience was 5-star worthy. Thank you for choosing Hoffman Toyota Scion! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

Excellent service! Everything was absolutely wonderful. I came in with a letter that was sent from Hoffman. They wanted my 2013 Toyota RAV4. That one was a lease and I w More

by omirontchik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyrrell Dabrowski, Mike Viara, Bill Jones
Jul 19, 2016 -

Hoffman Toyota responded

Hello omirontchik, We value your loyalty and are so thrilled everything was absolutely wonderful at your recent visit. We trust you are loving your new 2016 RAV4! That is awesome that Bill, Mike and Tyrrell were able to get you out of your lease early and at the same payment! We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

Recalls The 2005 Tundra had two recalls performed at Hoffman. The service representative was helpful, informative and pleasant to work with. He kept me inform More

by MDRISCOLL52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy, Daniel Savoia
Jul 19, 2016 -

Hoffman Toyota responded

MDRISCOLL52, Thank you for choosing Hoffman Toyota Scion to address the recalls on your tundra. Our service time is always happy to ensure you are well informed and your vehicle is returned running most efficiently. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

New lease Ed went above and beyond to make sure I was satisfied with my new car. Great customer service throughout the entire visit. Hoffman Toyota makes buying More

by KC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Jamal Alkatib
Jul 19, 2016 -

Hoffman Toyota responded

KC, Thank you for choosing Hoffman Toyota Scion for your new Lease! Your satisfaction is our top priority and we are so pleased to read that you are completely satisfied with your new car and your experience was seamless. See you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 22, 2016

Tires and alignment I came to the service center for an alignment and I allowed you to match prices on new tires. Even though you were not able to match the price, I want More

by WLOBBER
Recommend Dealer
No
Employees Worked With
Daniel Savoia
Jul 12, 2016 -

Hoffman Toyota responded

Hello WLOBBER, Thank you for trusting Hoffman Toyota service. We truly appreciate your loyalty and value you as our customer. We apologize for the extended wait time during your most recent visit and understand that you spoke with our Assistant Service Manager, Mike Fitzgerald. He informed me that we picked up your vehicle and performed the remaining repairs to your satisfaction. We look forward to seeing you again at your next scheduled maintenance. Please let us know if there is anything else we can do for you. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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