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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

July 14, 2016

excellent service, great price, I am very happy I was surprised at the friendliness, price and speed that the transaction took. I will buy from you again, especially if you give me such good service More

by JERRYOBRIEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, Larry Valenta
Jul 20, 2016 -

Hoffman Toyota responded

Hi JERRYOBRIEN! Thanks for sharing your story! We are pleased to read you experienced excellent service and a great price. We trust you are loving your new vehicle and are here when you have questions or concerns. Thank you for choosing Hoffman Toyota! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2016

Very good I have very good attention, very friendlys ,excellent job, everybody bring very good attention to The client, everytime, whent visit the dealer you More

by MARCELAOZAETTA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa
Jul 20, 2016 -

Hoffman Toyota responded

Hello MARCELAOZAETTA, We truly appreciate your feedback and are glad to read that you had a very good visit with our service department. Your satisfaction is important to our team and we look forward to seeing you again. Thank you for trusting Hoffman Toyota service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2016

Efficient and thorough Everyone, from the outside check in to the Service consultant, was efficient and made me feel I was important; they were focused on dealing with me. I More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jul 20, 2016 -

Hoffman Toyota responded

Hi JJ, Thank you for choosing Hoffman Toyota Scion to keep your vehicle well maintained and running most efficiently. Our team is committed to providing an excellent experience and getting you back on the road quickly. Thank you for sharing your story and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2016

Alvin Gamble and Jim Fappiano are terrific Alvin made the entire experience so easy and pleasant. The Sales Manager Jim Fappiano was also amazingly accommodating, We were able to make the ent More

by DEBRA_GICE
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Alvin Gamble
Jul 20, 2016 -

Hoffman Toyota responded

DEBRA_GICE, Thank you for choosing Hoffman Toyota! Alvin and Jim are always happy to provide the highest level of customer service to ensure a seamless experience. Congratulations on your new vehicle and we look forward to servicing it for you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2016

Another excellent service trip I arrived at my scheduled time and was promptly attended. The work was an airbag recall plus alignment, tire balance, and rotation. A thorough revie More

by WARRENWEBBJR
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jul 20, 2016 -

Hoffman Toyota responded

Thank you WARRENWEBBJR for continuing to choose Hoffman Toyota Scion service! We are pleased to read that you are satisfied with the work completed on your vehicle. Your opinion is valued and we look forward to the opportunity to serve you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 12, 2016

Great Experience I came in just to look for a vehicle and left the same day with a new one! The team I dealt with was amazing at helping me with everything I needed. T More

by MELISSAMASCOLO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Tyrrell Dabrowski, Jamal Alkatib
Jul 20, 2016 -

Hoffman Toyota responded

Hi Melissa, We appreciate your feedback on our Toyota team. Tyrrell, Eddie and Jamal are dedicated to ensuring you are well informed, comfortable and stress free. We trust you are loving your vehicle and are always here when you have a question or service need. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 12, 2016

Noise?? Excellent customer service I called and they saw me that day which is great Very prompt and efficient I do recommend people using Hoffman and hope More

by SUSAN4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Jul 20, 2016 -

Hoffman Toyota responded

Hello SUSAN4, Thank you for sharing your feedback on your recent service experience. We value your feedback and are glad to hear your visit was 5-star worthy. We look forward to seeing you at your next scheduled maintenance. Thank you for choosing Hoffman Toyota service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 11, 2016

Very helpful! I came in and was serviced quickly! Came with an older car and walked out with a new one! She made the process very easy and stress free. I will high More

by KEII2690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia
Jul 20, 2016 -

Hoffman Toyota responded

Hello KEII2690, Thank you for choosing Hoffman to purchase your brand new Toyota! We are so pleased to read that Jeanette provided a seamless experience for you. We appreciate you sharing your story and look forward to seeing you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 07, 2016

They flooded my car. I went in to get a broken A/C fixed as well as brake work done and, because of positive past experiences, I trusted it would be done right so had no More

by crlyngrace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathleen Skiba, Daniel Savoia
Jul 21, 2016 -

Hoffman Toyota responded

Hello crlyngrace, Thank you for trusting Hoffman Toyota service. We truly apologize for the inconvenience and frustration you experienced during your recent visit. We are committed to providing an exceptional experience at every Hoffman dealership. I have been informed by our Service Manager, Kathleen Skiba, that we currently have your vehicle in the shop and have provided you with a rental. Our service team is doing everything we can to resolve the issue and we appreciate your patience. Please let me know if there is anything we can do to assist you in the meantime. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 07, 2016

Professional friendly and reliable . As a women it isn't always easy to find a place to have your car serviced that you can completely trust Linda Schultz and Hoffman are a sure bet. More

by PTMEO177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jul 20, 2016 -

Hoffman Toyota responded

Hi PTME0177, Thank you for trusting Hoffman Toyota Scion and Linda Schultz to ensure your vehicle is well maintained and running most efficiently. We appreciate you and look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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