Back

Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

Directions

By Type

Showing 875 reviews

July 13, 2016

Efficient and thorough Everyone, from the outside check in to the Service consultant, was efficient and made me feel I was important; they were focused on dealing with me. I More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jul 20, 2016 -

Hoffman Toyota responded

Hi JJ, Thank you for choosing Hoffman Toyota Scion to keep your vehicle well maintained and running most efficiently. Our team is committed to providing an excellent experience and getting you back on the road quickly. Thank you for sharing your story and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 12, 2016

Noise?? Excellent customer service I called and they saw me that day which is great Very prompt and efficient I do recommend people using Hoffman and hope More

by SUSAN4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Jul 20, 2016 -

Hoffman Toyota responded

Hello SUSAN4, Thank you for sharing your feedback on your recent service experience. We value your feedback and are glad to hear your visit was 5-star worthy. We look forward to seeing you at your next scheduled maintenance. Thank you for choosing Hoffman Toyota service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 12, 2016

Great Experience I came in just to look for a vehicle and left the same day with a new one! The team I dealt with was amazing at helping me with everything I needed. T More

by MELISSAMASCOLO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Tyrrell Dabrowski, Jamal Alkatib
Jul 20, 2016 -

Hoffman Toyota responded

Hi Melissa, We appreciate your feedback on our Toyota team. Tyrrell, Eddie and Jamal are dedicated to ensuring you are well informed, comfortable and stress free. We trust you are loving your vehicle and are always here when you have a question or service need. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 11, 2016

Very helpful! I came in and was serviced quickly! Came with an older car and walked out with a new one! She made the process very easy and stress free. I will high More

by KEII2690
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia
Jul 20, 2016 -

Hoffman Toyota responded

Hello KEII2690, Thank you for choosing Hoffman to purchase your brand new Toyota! We are so pleased to read that Jeanette provided a seamless experience for you. We appreciate you sharing your story and look forward to seeing you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 07, 2016

Professional friendly and reliable . As a women it isn't always easy to find a place to have your car serviced that you can completely trust Linda Schultz and Hoffman are a sure bet. More

by PTMEO177
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jul 20, 2016 -

Hoffman Toyota responded

Hi PTME0177, Thank you for trusting Hoffman Toyota Scion and Linda Schultz to ensure your vehicle is well maintained and running most efficiently. We appreciate you and look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 07, 2016

They flooded my car. I went in to get a broken A/C fixed as well as brake work done and, because of positive past experiences, I trusted it would be done right so had no More

by crlyngrace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathleen Skiba, Daniel Savoia
Jul 21, 2016 -

Hoffman Toyota responded

Hello crlyngrace, Thank you for trusting Hoffman Toyota service. We truly apologize for the inconvenience and frustration you experienced during your recent visit. We are committed to providing an exceptional experience at every Hoffman dealership. I have been informed by our Service Manager, Kathleen Skiba, that we currently have your vehicle in the shop and have provided you with a rental. Our service team is doing everything we can to resolve the issue and we appreciate your patience. Please let me know if there is anything we can do to assist you in the meantime. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 01, 2016

Good experience Very nice buying experience of my toyota camry 2016. Good suggestions and guidance. The car is good and the features were explained by julio in very d More

by kdipankar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sosa
Jul 20, 2016 -

Hoffman Toyota responded

Hi kdipankar, Thank you for choosing Hoffman Toyota! Julio is dedicated to ensuring you are comfortable, well informed and completely satisfied with your new vehicle. We trust you are loving your new 2016 Camry and are always here when you have questions or concerns. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 30, 2016

Great Speedy Service!!! .Great service very polite and friendly.I was having a time problem and they worked with me and my car was ready and I was able to make it to my very More

by RTA1941
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Linda Schultz
Jul 20, 2016 -

Hoffman Toyota responded

RTA1941, We are so pleased to read about your recent great speedy service! Our service team is always happy to address any concerns you may have with your vehicle to ensure it is running most efficiently. Thank you for trusting Hoffman Toyota service! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 29, 2016

Leasing our second Prius at Hoffman - a terrific experience! As the end of the lease for our 2013 Toyota Prius from Hoffman began to draw near, conversation on the various options available began with our genial More

by BARNESBP.3K4G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Patrick Pantalone, Mike Viara
Jul 20, 2016 -

Hoffman Toyota responded

Hello BARNESBP.3K4G, Thank you for choosing Hoffman Toyota Scion to lease your second Prius! Our Brand Specialist, Patrick, is always happy to share his knowledge and dedication for the Toyota brand to ensure you are completely satisfied with your new vehicle. Let us know any time you have questions or service needs. We appreciate you sharing your story and look forward to seeing you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 29, 2016

Thank you! Thank you to all who helped me in leasing my new Rav4, especially, John O.! I felt comfortable and cared for through the whole process. I love my new More

by EEC1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Mike Viara
Jul 20, 2016 -

Hoffman Toyota responded

Hi Erin, Thank you for choosing Hoffman Toyota Scion to lease your new Rav4! Your satisfaction is extremely important to our team and we are so pleased to read that John O. ensure you were comfortable from start to finish. We look forward to seeing you at your first scheduled maintenance! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

...
42
...