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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

July 20, 2016

Never happy at this center I prefer Middletown but it's too far away. The employees often look overworked and unhappy at this location. They process too many appointments at one More

by DEBBIESIMON14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Fitzgerald, Tyrrell Dabrowski
Aug 02, 2016 -

Hoffman Toyota responded

Hello Debbiesimon14, Thank you for choosing Hoffman Toyota Scion and sharing feedback on your most recent visit. Our Assistant Service Manager, Mike Fitzgerald has reached out to you and left a voicemail in order to learn more about your concerns from your visit. We have a great team in our service department that is dedicated to providing an excellent experience. When you have a moment would you please return his call at (860) 658-3570? We look forward to hearing from you soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 19, 2016

Amazing! 4th RAV4 The staff is the best! Everyone makes you feel so welcome and important!!! Even the sales people I don't know smile at you! Have never been to a better dealership!!! they More

by DGARCIA317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Roche
Jul 20, 2016 -

Hoffman Toyota responded

Hello DGARCIA317, Thank you for choosing Hoffman Toyota for your recent purchase. We trust you are loving your 4th and newest RAV4! We value you as our customer and look forward to servicing your Toyota to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 18, 2016

Well planned and well executed Nothing more to add as everything went according to plan so please accept this as my total review of the service and see you next time More

by vrj1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Jul 20, 2016 -

Hoffman Toyota responded

vrj1, Thank you for choosing Hoffman Toyota service. We are committed to providing a 5-star experience at every visit. We look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 18, 2016

JUst dropped in with a question I just dropped in with a question regarding the gasket around the sunroof on my new Highlander...Keith Lundy arranged to have the car taken in and ass More

by EMCHAGNON
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Jul 20, 2016 -

Hoffman Toyota responded

Hello EMCHAGNON, Thank you for trusting Hoffman Toyota to address your gasket concern. Our team is dedicated to ensuring your vehicle is running safely and efficiently. We look forward to seeing you at your follow up appointment. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 18, 2016

Easiest no pressure car buying experience ever. The entire experience was smooth and enjoyable. The price was fair, no pressure and the vehicle-my wife loves it. Go check them out! Thanks guys! More

by Lincster
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Jamal Alkatib
Jul 20, 2016 -

Hoffman Toyota responded

Hi Lincster, Thank you for choosing Hoffman Toyota Scion and letting us know about your smooth and enjoyable experience with Julio and Jamal. We know the saying "Happy Wife, Happy Life" and we are thrilled your wife loves the new vehicle. We appreciate you sharing your story and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 18, 2016

Replacement of blownout tire Without an appointment, I appeared at their service location [on a Saaturday morning] with my Lexus which had a blownout tire needing to be replaced. More

by CGQUARTIERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jul 20, 2016 -

Hoffman Toyota responded

Hello CGQUARTIERO, Thank you for trusting Hoffman Toyota Scion to replace your blown out tire. We are so pleased to read that our team took care of you quickly and efficiently. We appreciate you sharing your story and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 18, 2016

Surprised with new car deal Johnny O came thru again for me so that I could afford to lease a nice new Camry. Handled all the details with expediency. Always enjoy the visit to More

by SLIPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oulundsen
Jul 20, 2016 -

Hoffman Toyota responded

Congratulations SLIPSON on your new Camry! We are so pleased to read that Johhny O. came through and provided a seamless experience. Your satisfaction is important to our team. Thank you for choosing Hoffman Toyota Scion! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2016

Lease Great Dealership. Salesmen Managers and Staff worked very well together to get me into a vehicle quickly and for reasonable payments They found me ex More

by AMANDASTENHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Tyrrell Dabrowski, James Fappiano
Jul 20, 2016 -

Hoffman Toyota responded

AMANDASENHOUSE, We are so appreciative that you took the time to share your story with others. Our Toyota team strives to ensure you have an exceptional experience and drive home in the vehicle you want. We are pleased to read your visit was quick and efficient and trust you are loving your new vehicle. Thank you for choosing Hoffman Toyota Scion. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2016

Amazing experience We went to Hoffman Toyota after I spoke to Mr. Jose Espinosa over the phone. He treated us very nicely with respect when visited the delearship and i More

by VIRAJ885
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Ednei Lima
Jul 20, 2016 -

Hoffman Toyota responded

Hi VIRAJ885, Thank you for choosing Hoffman Toyota Scion to have an amazing experience! We appreciate you trusting the knowledge and dedication of our team to help you drive home in the perfect car for you. See you in our service department! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. driven by Trust.

July 15, 2016

Excellent customer service! Excellent customer service. My parts were ordered prior to my arrival so after they double checked that it was covered under my warranty the parts co More

by TLSULLIVAN190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Skiba, Keith Lundy
Jul 20, 2016 -

Hoffman Toyota responded

Hello TLSULLIVAN190, We are so pleased to read that the parts ordered were covered under warranty and you were back on the road quickly. Our team is committed to providing an excellent experience to ensure you are completely satisfied. Thank you for choosing Hoffman Toyota Scion. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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