
Hoffman Toyota
West Simsbury, CT
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Never happy at this center I prefer Middletown but it's too far away. The employees often look overworked and unhappy at this location. They process too many appointments at one I prefer Middletown but it's too far away. The employees often look overworked and unhappy at this location. They process too many appointments at one times. I waited 90 minutes for a simple oil change. They try to seek maintenance packages that are unnecessary. My car is only 2 years old. More
Amazing! 4th RAV4 The staff is the best! Everyone makes you feel so welcome and important!!! Even the sales people I don't know smile at you! Have never been to a better dealership!!! they Everyone makes you feel so welcome and important!!! Even the sales people I don't know smile at you! Have never been to a better dealership!!! they truly want to do what they can for you. Jesus is amazing!!! Jamal is great!! More
Well planned and well executed Nothing more to add as everything went according to plan so please accept this as my total review of the service and see you next time Nothing more to add as everything went according to plan so please accept this as my total review of the service and see you next time More
JUst dropped in with a question I just dropped in with a question regarding the gasket around the sunroof on my new Highlander...Keith Lundy arranged to have the car taken in and ass I just dropped in with a question regarding the gasket around the sunroof on my new Highlander...Keith Lundy arranged to have the car taken in and assessed on the spot- then he helped set up a follow-up appointment. I was very pleased with the attentive and courteous service. More
Easiest no pressure car buying experience ever. The entire experience was smooth and enjoyable. The price was fair, no pressure and the vehicle-my wife loves it. Go check them out! Thanks guys! The entire experience was smooth and enjoyable. The price was fair, no pressure and the vehicle-my wife loves it. Go check them out! Thanks guys! More
Replacement of blownout tire Without an appointment, I appeared at their service location [on a Saaturday morning] with my Lexus which had a blownout tire needing to be replaced. Without an appointment, I appeared at their service location [on a Saaturday morning] with my Lexus which had a blownout tire needing to be replaced. They quickly addressed my needs, ordered a new tire to be delivered within 30 minutes and fit the work that was needed into their schedule without much of a delay to me. All the people with which I dealt were personable and professional. Good job everyone! More
Surprised with new car deal Johnny O came thru again for me so that I could afford to lease a nice new Camry. Handled all the details with expediency. Always enjoy the visit to Johnny O came thru again for me so that I could afford to lease a nice new Camry. Handled all the details with expediency. Always enjoy the visit to Hoffman Toyota. Nice coffee and popcorn too. More
Lease Great Dealership. Salesmen Managers and Staff worked very well together to get me into a vehicle quickly and for reasonable payments They found me ex Great Dealership. Salesmen Managers and Staff worked very well together to get me into a vehicle quickly and for reasonable payments They found me exactly what I was looking for and got me into a car that day! Would highly recommend Hoffman More
Amazing experience We went to Hoffman Toyota after I spoke to Mr. Jose Espinosa over the phone. He treated us very nicely with respect when visited the delearship and i We went to Hoffman Toyota after I spoke to Mr. Jose Espinosa over the phone. He treated us very nicely with respect when visited the delearship and it was easy to negotiate the deal. Mr. Ednei Lima was assigned as our sales person. He spoke to us at length about the car, features and lease agreement. He is a very knowledgeable person especially in describing safety features with comparison to other AWD car models. He is very pleasant and funny which made it an excellent experience. I will definitely return to purchase my second car from Jose and Ednei. More
Excellent customer service! Excellent customer service. My parts were ordered prior to my arrival so after they double checked that it was covered under my warranty the parts co Excellent customer service. My parts were ordered prior to my arrival so after they double checked that it was covered under my warranty the parts could then be immediately replaced with no cost to me! The service was prompt. Everyone was so friendly!! More