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Hoffman Toyota
West Simsbury, CT
875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 875 reviews
July 26, 2016
The Best Car Purchase experience we have had in a long time. My spouse and I have been researching and debating what to purchase for awhile so we knew we wanted a Toyota RAV4. John Rossler took the time to expla My spouse and I have been researching and debating what to purchase for awhile so we knew we wanted a Toyota RAV4. John Rossler took the time to explain all of the features of the new RAV4s, especially the safety features which attracted us to the vehicle initially. We did not feel pressured to buy or lease a particular model, but were assisted in making the right decision for our family. More
by MUNDT.J
Verified CustomerEmployees Worked With
John Rossley, Mike Viara
July 25, 2016
Outstanding customer service Recent services needed for our 2007 RAV4, were outlined, planned and performed properly. Michael DeAngelis is genuine and understanding. Mike takes th Recent services needed for our 2007 RAV4, were outlined, planned and performed properly. Michael DeAngelis is genuine and understanding. Mike takes the time to explain all issues and concerns. Thank you. More
by MS
Employees Worked With
Michael DeAngelis
July 25, 2016
Antannae Replacement I was in on Saturday for an antennae replacement and got hosed instead. Cost of antennae $85.00. Labor and taxes $305.00. Absolutely ridiculous! I hav I was in on Saturday for an antennae replacement and got hosed instead. Cost of antennae $85.00. Labor and taxes $305.00. Absolutely ridiculous! I have purchased 5 cars in the last four years there and it meant absolutely nothing. Thievery at its finest! More
by TMARTINEST
Employees Worked With
look it up
July 25, 2016
Why wash the car I'm surprised you take the time to squirt the car off and not dry it. By the time I was half way down the road it dried with water and dirt still on t I'm surprised you take the time to squirt the car off and not dry it. By the time I was half way down the road it dried with water and dirt still on the roof. I ended up going to get a real car wash. Also the guy who washed the car changed my settings on the radio to listen to his phone. I had to and reconnect More
by JCREELY
Employees Worked With
Not sure
July 23, 2016
Respect, Knowledge, Friendly To: The Hoffman Service Department, Upper Management, and all Hoffman Toyota Customers, EVERYONE in the service department were extremely friendly, k To: The Hoffman Service Department, Upper Management, and all Hoffman Toyota Customers, EVERYONE in the service department were extremely friendly, knowledgeable, and respectful. They treated my car as if it were their own. My service representative, Keith, was considerate of my time as he reported their progress to me three times while I was in the waiting room. Not only did they do the required maintenance on my car, they washed and dried it... it looked like it did the day I purchased it. As I was leaving, all techs and other employees of the service department that I saw on my way to the car thanked me and wished me an enjoyable day, calling me by name, even employees I had not met during my experience of this service. I left feeling as though they TRULY appreciated my business and were willing to do whatever it took to earn my business. Another experience with a very professional business. Thank you to ALL. Sincerely, Gordon More
by GORDONGSHAFER
Employees Worked With
Keith Lundy
July 22, 2016
Excellent Very friendly Excellent Could not ask for better treatment. Always buy my cars from Hoffman. Will continue to do so and always recommend them to others and will Excellent Could not ask for better treatment. Always buy my cars from Hoffman. Will continue to do so and always recommend them to others and will continue to do so. More
by RIGHTESQ
Employees Worked With
Daniel Savoia
July 20, 2016
Never happy at this center I prefer Middletown but it's too far away. The employees often look overworked and unhappy at this location. They process too many appointments at one I prefer Middletown but it's too far away. The employees often look overworked and unhappy at this location. They process too many appointments at one times. I waited 90 minutes for a simple oil change. They try to seek maintenance packages that are unnecessary. My car is only 2 years old. More
by DEBBIESIMON14
Employees Worked With
Mike Fitzgerald, Tyrrell Dabrowski
July 18, 2016
JUst dropped in with a question I just dropped in with a question regarding the gasket around the sunroof on my new Highlander...Keith Lundy arranged to have the car taken in and ass I just dropped in with a question regarding the gasket around the sunroof on my new Highlander...Keith Lundy arranged to have the car taken in and assessed on the spot- then he helped set up a follow-up appointment. I was very pleased with the attentive and courteous service. More
by EMCHAGNON
Employees Worked With
Keith Lundy
July 18, 2016
Well planned and well executed Nothing more to add as everything went according to plan so please accept this as my total review of the service and see you next time Nothing more to add as everything went according to plan so please accept this as my total review of the service and see you next time More
by vrj1
Employees Worked With
Michael DeAngelis
July 18, 2016
Replacement of blownout tire Without an appointment, I appeared at their service location [on a Saaturday morning] with my Lexus which had a blownout tire needing to be replaced. Without an appointment, I appeared at their service location [on a Saaturday morning] with my Lexus which had a blownout tire needing to be replaced. They quickly addressed my needs, ordered a new tire to be delivered within 30 minutes and fit the work that was needed into their schedule without much of a delay to me. All the people with which I dealt were personable and professional. Good job everyone! More
by CGQUARTIERO
Employees Worked With
Linda Schultz
