
Hoffman Toyota
West Simsbury, CT
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general service No pushy sales pitches as was on my last visit. All work done in quick and orderly fashion. Vehicle taken earlier than scheduled appointment and ready No pushy sales pitches as was on my last visit. All work done in quick and orderly fashion. Vehicle taken earlier than scheduled appointment and ready before approximate time was given. More
Great experience Sales rep didn't pressure me to buy a car. He understood what I was looking for and found it for me. I appreciated the explanation of the features o Sales rep didn't pressure me to buy a car. He understood what I was looking for and found it for me. I appreciated the explanation of the features of the car. More
Best car buying experience ever I recently purchased a 2016 Toyota 4Runner from Hoffman. There are many dealerships closer to home, but none that went out of their way on price, con I recently purchased a 2016 Toyota 4Runner from Hoffman. There are many dealerships closer to home, but none that went out of their way on price, convenience and customer service the way Hoffman did. I was shocked that a dealer could make the car buying experience this enjoyable. More
Air bag recall I have an older vehicle that my son drives. It was on list for the airbag recall. I decided that I would bring it to a dealership close to where I wor I have an older vehicle that my son drives. It was on list for the airbag recall. I decided that I would bring it to a dealership close to where I work. I called the service dept of that dealership and was told the airbag would be ordered based on the Vin and I'd be contacted when they were in. I never received a call so I called back every two weeks to be put on hold several times, asked for my names/info several times and told they were on back order. After about 6 weeks I decided to try Hoffman and I called and they got the car in and had the recall done within 48 hours. I still have not heard back from the other dealership yet! It's been 8 weeks! I was placed on hold many times and I truly do not believe the other dealership ordered anything. Hoffman was prompt and considerate even for a very old car that had never been there for service prior and even knowing this was a recall and not a paid service. Thank You!! More
Why wash the car I'm surprised you take the time to squirt the car off and not dry it. By the time I was half way down the road it dried with water and dirt still on t I'm surprised you take the time to squirt the car off and not dry it. By the time I was half way down the road it dried with water and dirt still on the roof. I ended up going to get a real car wash. Also the guy who washed the car changed my settings on the radio to listen to his phone. I had to and reconnect More
The Best Car Purchase experience we have had in a long time. My spouse and I have been researching and debating what to purchase for awhile so we knew we wanted a Toyota RAV4. John Rossler took the time to expla My spouse and I have been researching and debating what to purchase for awhile so we knew we wanted a Toyota RAV4. John Rossler took the time to explain all of the features of the new RAV4s, especially the safety features which attracted us to the vehicle initially. We did not feel pressured to buy or lease a particular model, but were assisted in making the right decision for our family. More
Antannae Replacement I was in on Saturday for an antennae replacement and got hosed instead. Cost of antennae $85.00. Labor and taxes $305.00. Absolutely ridiculous! I hav I was in on Saturday for an antennae replacement and got hosed instead. Cost of antennae $85.00. Labor and taxes $305.00. Absolutely ridiculous! I have purchased 5 cars in the last four years there and it meant absolutely nothing. Thievery at its finest! More
Outstanding customer service Recent services needed for our 2007 RAV4, were outlined, planned and performed properly. Michael DeAngelis is genuine and understanding. Mike takes th Recent services needed for our 2007 RAV4, were outlined, planned and performed properly. Michael DeAngelis is genuine and understanding. Mike takes the time to explain all issues and concerns. Thank you. More
Respect, Knowledge, Friendly To: The Hoffman Service Department, Upper Management, and all Hoffman Toyota Customers, EVERYONE in the service department were extremely friendly, k To: The Hoffman Service Department, Upper Management, and all Hoffman Toyota Customers, EVERYONE in the service department were extremely friendly, knowledgeable, and respectful. They treated my car as if it were their own. My service representative, Keith, was considerate of my time as he reported their progress to me three times while I was in the waiting room. Not only did they do the required maintenance on my car, they washed and dried it... it looked like it did the day I purchased it. As I was leaving, all techs and other employees of the service department that I saw on my way to the car thanked me and wished me an enjoyable day, calling me by name, even employees I had not met during my experience of this service. I left feeling as though they TRULY appreciated my business and were willing to do whatever it took to earn my business. Another experience with a very professional business. Thank you to ALL. Sincerely, Gordon More
Excellent Very friendly Excellent Could not ask for better treatment. Always buy my cars from Hoffman. Will continue to do so and always recommend them to others and will Excellent Could not ask for better treatment. Always buy my cars from Hoffman. Will continue to do so and always recommend them to others and will continue to do so. More