
Hoffman Toyota
West Simsbury, CT
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Excellent The staff at Hoffman Toyota was very helpful, accommodating and delivered what they promised. The dealership atmosphere was friendly and there was no The staff at Hoffman Toyota was very helpful, accommodating and delivered what they promised. The dealership atmosphere was friendly and there was no pressure to buy which was particularly refreshing. More
An excellent professional job! Since I have had many, many mechanics and service centers working on my previous and present cars, I have never experienced such a through excellent Since I have had many, many mechanics and service centers working on my previous and present cars, I have never experienced such a through excellent mechanic jobs yet like here. Mr Mike Fitzgerald, Service Advisor, is very gentle and kind for his customer. Lastly, he handed me "Automobile Status Report" which is very understandable. Thank you very much. More
Too long I had tires rotated and checkup (no oil change or anything else) and it took 1.5 hours. That is way too long for an appt that was scheduled in advance I had tires rotated and checkup (no oil change or anything else) and it took 1.5 hours. That is way too long for an appt that was scheduled in advance. More
Would not work with Jamal again. Alvin was helpful when discussing our purchase. Jamal was absolutely horrible to work with. While he printed our paperwork, he literally answered 10 Alvin was helpful when discussing our purchase. Jamal was absolutely horrible to work with. While he printed our paperwork, he literally answered 10 phone calls from his kids and was yelling at them. He explained nothing in the paperwork. He also told us he was giving us an 8 year warranty but instead charged us 1800 dollars for it. When we went back to take the warranty off, he told us our car was never certified, and when I tried to discuss it with him, he said he didn't care and that's not what we were there to discuss. Afterwards I saw the sales managers who confirmed our car was indeed certified, and Jamal was lying. He was cocky and rude and I would never work with him again. Sales managers Zachary and James were helpful when I visited to clear up paperwork issues, and they seem to really care about the customers being happy. More
very professional excellent overall service. Staff is very knowledgeable and courteous. The wait was not bad considering how busy it was with quite a few customers c excellent overall service. Staff is very knowledgeable and courteous. The wait was not bad considering how busy it was with quite a few customers coming in and out. More
Very good The new guy Dan was very helpful and a good listener. He made some great suggestions and took the initiative to suggest having some scratches looked a The new guy Dan was very helpful and a good listener. He made some great suggestions and took the initiative to suggest having some scratches looked at by the body shop. They gave me a great quote too. I will ask for Dan next time I need service More
Efficient The dealership was fair with the trade-in and efficient with the purchase. The salesman was personable, helpful, and authentic, A pleasurable car bu The dealership was fair with the trade-in and efficient with the purchase. The salesman was personable, helpful, and authentic, A pleasurable car buying experience. More
Great dealership By far one of the best Toyota experiences I have had. They under promised and over delivered! Great job I will certainly return By far one of the best By far one of the best Toyota experiences I have had. They under promised and over delivered! Great job I will certainly return By far one of the best Toyota experiences I have had. They under promised and over delivered! Great job I will certainly return By far one of the best Toyota experiences I have had. They under promised and over delivered! Great job I will certainly return More
A+ CUSTOMER SERVICE & GREAT BUYING EXPERIENCE Very knowledgeable, patient & friendly Sales Rep plus a stress free, no hassle, no pressure buying experience .I will definitely recommend Hoffman T Very knowledgeable, patient & friendly Sales Rep plus a stress free, no hassle, no pressure buying experience .I will definitely recommend Hoffman Toyota & Jeanette to all. More
Could not have received better service That's why we always buy our cars from Hoffman and George is the best. He knows his product and aims to please the customer That's why we always buy our cars from Hoffman and George is the best. He knows his product and aims to please the customer More