Hoffman Toyota
West Simsbury, CT
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Compassionate, Caring & Kind I always know that I will get wonderful help from Mike Fitzgerald. These adjectives describe him :) I am grateful for his great service these past 8 y I always know that I will get wonderful help from Mike Fitzgerald. These adjectives describe him :) I am grateful for his great service these past 8 years:) More
Efficient and Personable My Sienna went in for regular service and recall. I arrived fifteen minutes late for the appointment, but was still greeted kindly. I was told exact My Sienna went in for regular service and recall. I arrived fifteen minutes late for the appointment, but was still greeted kindly. I was told exactly what to expect at drop off in terms of length of the appointment and what documents I would need if I wanted a loaner. A very clean and comfortable loaner was reserved for me and I enjoyed driving it. The appointment took about 6 hours and at pick up I was checked out quickly and kindly. More
They made a bad situation better I wasn't thrilled with the amount of work my car needed but they worked with me and made a bad situation good. I'm super happy with the outcome -- my I wasn't thrilled with the amount of work my car needed but they worked with me and made a bad situation good. I'm super happy with the outcome -- my car drives great and handles like new. I find the guys at Hoffman Toyota to be very honest and willing to go the extra mile. A big thanks to you all! More
2cars 1week This was second car I bought this week and just like the first Julio was amazing! 5th or 6 th car I have purchase threw him and no b.s!!!!! Every sale This was second car I bought this week and just like the first Julio was amazing! 5th or 6 th car I have purchase threw him and no b.s!!!!! Every salesman should be like him ! Buying a car used to be a headache but not with him.i hope Hoffman realizes what a good person they have working there. As long as he works there this will be the only place o buy a car More
Fantastic First-Time Buying Experience! I wasn't planning on being in the market for a new car but my 2002 Toyota Camry that I bought from a co-worker a while back just had too many issues t I wasn't planning on being in the market for a new car but my 2002 Toyota Camry that I bought from a co-worker a while back just had too many issues to reasonably fix. I ended up deciding to lease a 2016 Scion iA and Bill Jones was extremely helpful and accessible during the process. Between the student discount and the trade-in value, they covered the remaining cost of my loan on my old car. Additionally, Jamal helped make the potentially overwhelming signing process as clear and transparent as possible. I was extremely happy with my experience. More
Excellent transportation while vehicle is serviced Hoffman Toyota provided me with prompt courteous transportation to my place of work and back to the dealership while my car was being serviced. I app Hoffman Toyota provided me with prompt courteous transportation to my place of work and back to the dealership while my car was being serviced. I appreciate the car wash included with the complimentary 20,000 oil change/tire rotation. More
Easy. No haggling. I've always been hesitant to visit car dealers because of poor past experiences. But Hoffman was very easy to deal with and helpful in finding exactly I've always been hesitant to visit car dealers because of poor past experiences. But Hoffman was very easy to deal with and helpful in finding exactly what I wanted. John Rossley was very attentive to my calls and emails and worked with my bank and insurance to help close the deal quickly. Very positive experience. At the closing Jamal was very helpful and knowledgable and helped me to get a lower rate than my bank offered lowering my payments substantially. More
Great Experience! This was my first time buying a new car and I must say I had the best experience with Julio and Jamal. Julio took me on a test drive and told me all This was my first time buying a new car and I must say I had the best experience with Julio and Jamal. Julio took me on a test drive and told me all about the features available in the RAV4 and I was sold instantly. Then Jamal sat down and discussed all of our options and made sure I left with the best car for me. I will definitely be returning to Hoffman for any other car purchases. More
Customer focus The team was customer focused and flexible, courtesy drop off and pickup even afternoon was very convenient. I asked if they had a fuse for a separate The team was customer focused and flexible, courtesy drop off and pickup even afternoon was very convenient. I asked if they had a fuse for a separate car-unrelated to my service and Rich gave me a couple spares. I asked how much and he said "nothing-no worries". Acts of goodwill like that go a long way to me. More
Long wait Very courteous and prompt staff. The wait was long for what was being done, but I did not have prior appointment. I always appreciate how everyone Very courteous and prompt staff. The wait was long for what was being done, but I did not have prior appointment. I always appreciate how everyone at this location is so courteous and always eager to assist. More