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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

September 10, 2016

Excellent Experience! It was my first time at Hoffman Toyota, as I have had recent terrible experiences with my dealership of 7 years. I made my appointment online and rece More

by Shayna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Nov 28, 2016 -

Hoffman Toyota responded

Hello Shayna, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are happy to read that you enjoyed our waiting area amenities and that Mike and the team provided you with timely and informed service on your vehicle. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 09, 2016

My evaluation of Mitchell car service dupport Courteous, professional, trustworthy sums up my continued use of dependable car service. I don't know how to better describe my long existing service More

by johns1121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Zarrelli, Daniel Savoia
Nov 28, 2016 -

Hoffman Toyota responded

Hi johns1121, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are pleased to read that our team was courteous, professional, and trustworthy. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 07, 2016

Solid experience; understand my vehicle so booked online & yet again, no one has a record of it when I check in or what I've requested. There's clearly no feed from the system to the servic More

by chris.dickinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Nov 28, 2016 -

Hoffman Toyota responded

Hello chris.dickinson, Thank you for trusting Hoffman Toyota for your vehicle service needs. We apologize that when you booked the appointment online our team did not have record of it. However, we are pleased to hear that our team addressed your routine check-up as well as informed you of future service requirements your vehicle may need in the future. We value you as our customer and we appreciate you providing us with your feedback as we are always working on improving our processes. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 07, 2016

Awesome service department I was able to get a last minute oil change appointment on a holiday weekend. All staff I intreacted with were both friendly and professional. More

by SKWESSELMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Nov 28, 2016 -

Hoffman Toyota responded

Hi SKWESSELMAN, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that our team was able to perform a last minute oil change for you in a professional and friendly manner. We value our customers and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 06, 2016

Love my new Prius! Ednai made the new car purchase very easy. He gave special advice to my wife for a problem with gasoline usage in her Toyota. The new Prius is our fif More

by bonsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Viara, Ednei Lima
Nov 28, 2016 -

Hoffman Toyota responded

Hi Bon, Thank you for choosing Hoffman Toyota and for providing us with your feedback about your recent visit. We are happy to read that Ednei made the process of purchasing a new vehicle easy and even advised your wife on her concern with the gasoline usage in her Toyota. We value you as our customer and we are dedicated to providing an exceptional experience at every visit so let us know anytime you have any further questions or service needs. See you when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 05, 2016

New car purchase I am very happy with my purchase. Jesus spent much time with me educating me about my choices and helping me to make the best decision to meet my nee More

by Capt28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jose Espinosa
Nov 28, 2016 -

Hoffman Toyota responded

Hello Capt28, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to read that Jesus took the time to fully explain your options so that you could find the car to suit all your needs. We value our customers and we are dedicated to ensuring an exceptional experience at every visit. See you when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 01, 2016

best Toyota dealership !! I had a wonderful experience at Hoffman Toyota .because of Jamal Alkatib . I have been buying Toyotas for 18 years at other dealerships , but I am now More

by Andrea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyrrell Dabrowski, Jamal Alkatib, James Fappiano, Patrick Pantalone
Nov 28, 2016 -

Hoffman Toyota responded

Hello Andrea, Thank you for choosing Hoffman Toyota and for providing us with your feedback about your recent visit. We are pleased to read that Jamal and Tyrrell went above and beyond in order to ensure that you were extremely happy with the vehicle you purchased. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 31, 2016

Good Experience Alvin Gamble was a great help. He found me exactly what I was looking for, at a price I was comfortable with. The overall service and experience was g More

by Rebecca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Alvin Gamble
Aug 31, 2016 -

Hoffman Toyota responded

Rebecca, Thank you for sharing your feedback. We are so pleased to read that Alvin helped you drive home in the exact vehicle you wanted. See you in our service department. Thanks for choosing Hoffman Honda! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 31, 2016

Amazing, quick service! Came in at 5pm to buy a Scion, left by 7 with the car...Jamal was absolutely amazing in finance. He really helped us out! More

by erint123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Jeannette Garcia
Aug 31, 2016 -

Hoffman Toyota responded

Hi erint123, Thank you for choosing Hoffman Toyota to purchase your new Scion. Jamal and Jeanette are always happy to provide a quick and seamless experience. We trust you are loving your new vehicle and we look forward to seeing you in our service department. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 31, 2016

Great experience !! This is the first time I used this dealership and I will return again. I found Daniel Savoia to be very helpful, knowledgeable and courteous. Thank yo More

by RFARBER1913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Aug 31, 2016 -

Hoffman Toyota responded

RFARBER1913, Thank you for trusting our advisor Daniel to ensure your vehicle is running efficiently and get you back on the road quickly. We look forward to seeing you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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