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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

September 23, 2016

Car was not ready for delivery when I picked it up. The car was to have side molding which was not attached. There were no floor mats. I will be returning next week to have items installed. Disappoin More

by MFRADETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Gamble
Oct 04, 2016 -

Hoffman Toyota responded

Hello MFRADETTE, Thank you for choosing Hoffman Toyota. We sincerely apologize for the frustration you experienced during your recent visit. It is our commitment to provide the highest level of customer satisfaction every time you visit any of our Hoffman dealerships. Our Sales Manager, Jim Fappiano, informed me that the molding and mats arrived on Monday 9/26 and were installed. We trust that you are now fully pleased with your new vehicle. Because your experience is extremely important to us at Hoffman please let us know if there is anything further we can do for you. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 21, 2016

Professional and Quick Was very pleased with the service work I had done at Hoffman. Made an appointment, dropped off my Tacoma first thing in the morning, loaner waiting fo More

by 09tacoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rizzo, Linda Schultz, Mike Fitzgerald
Sep 28, 2016 -

Hoffman Toyota responded

Hi 09tacoma, and thank you for trusting Hoffman Toyota with your vehicle service needs. We are pleased to hear that our service team was able to diagnose the issue and make the necessary repairs to your Tacoma with excellent communication through every step of the process. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Kind regards, Alison Gilbert, reputation Management specialist, Hoffman Auto Group. Driven by trust.

September 21, 2016

My car is a 2003 Corolla and I always have it serviced at Hoffman Toyota. If I wasn't satisfied with the service department I wouldn't have come there for 13 years. We have More

by GRIFFIN2936FranandJack56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Sep 28, 2016 -

Hoffman Toyota responded

Hello GRIFFIN2936FranandJack56, and thank you for trusting Hoffman Toyota for all your vehicle service needs. We are pleased to hear that our service team has always been able to perform the necessary maintenance on your vehicle for 13 years! We value what our customers have to say and are committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 21, 2016

Happy with my Highlander I was very pleased with my buying experience when I got my Toyota Highlander. Everyone was very polite, friendly and professional. This was a very g More

by HOYERED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, James Fappiano, Patrick Pantalone
Sep 28, 2016 -

Hoffman Toyota responded

Hello HOYERED, thank you for choosing Hoffman Toyota and congratulations on your new Highlander! We are pleased to hear that our team was polite, professional, and made the buying process as smooth as possible. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Toyota! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

September 21, 2016

40,000 mile check up on Rav4 Everyone was polite...I got immediate attention from the man who waved me into the garage to Mike, who kept me abreast of the car's progress. They e More

by RUTH.TIMME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Sep 28, 2016 -

Hoffman Toyota responded

Hello RUTH.TIMME, and thank you for choosing Hoffman Toyota for your vehicle service needs. We are pleased to hear how Mike and the service team provided you with excellent customer service, and even a cleaned your windshield! We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Kind regards, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by trust.

September 20, 2016

excellent service Dan was very helpful in resolving my battery problem and all others involved top-notch and friendly. Great! Wonderfull customer service and cooperat More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Sep 28, 2016 -

Hoffman Toyota responded

Hello Rich, and thank you for trusting Hoffman Toyota with your vehicle service needs. We are pleased to hear that Dan and the service team were able to repair your battery problem quickly and get you back out on the road again. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman auto Group. Driven by trust.

September 19, 2016

Great Experience For my very first experience in buying a vehicle from Hoffman Toyota Jose and Julio were fantastic to work with. We happen to be driving by on the w More

by TPZITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Jose Espinosa, Jamal Alkatib
Nov 28, 2016 -

Hoffman Toyota responded

Hello TPZITO, Thank you for choosing Hoffman Toyota and for providing us with your feedback about your recent visit. We are pleased to hear that Jose and Julio were fantastic to work with and went above and beyond to find you the exact vehicle you wanted. Thank you for your recommendation and we look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman auto Group. Driven by Trust.

September 16, 2016

After looking on 6 diff places am glad i stopped at Hoffman. The best deal.experience.service and the willingness to satisfy me .very happy to recommend to all.got more for what i paid and appraised my trade way More

by BLEDAR AGASTRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Jeannette Garcia, Mike Viara
Nov 28, 2016 -

Hoffman Toyota responded

Hello BLEDAR, Thank you for choosing Hoffman Toyota! We are pleased to hear that our dealership provided you with five star service and quality. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit! See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 14, 2016

Quick and painless I brought my Lexus in for service and even though the Lexus dealership is at their other location is East Hartford, Mike in Toyota Service got the par More

by ROBERT7193
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Nov 28, 2016 -

Hoffman Toyota responded

Hi ROBERT7193, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are happy to read that Mike and the team were able to get the Lexus parts from our Lexus store and installed them in your vehicle in a prompt manner so that when you arrived back from work your vehicle was ready to hit the road again. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 14, 2016

Excellent Service ! First Time at the Hoffman Toyota for servicing ! Excellent customer service by Mike DeAngelis! Good quality work ! Memorable experience ! Would love t More

by CHATTERJEEONLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Nov 28, 2016 -

Hoffman Toyota responded

Hello CHATTERJEEONLY, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are pleased to read that Mike DeAngelis and the team provided you with excellent customer service, good quality work, and a memorable experience. Thank you for your recommendation and we look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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