Hoffman Toyota
West Simsbury, CT
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Good experience pleasant surroundings. Very satisfied, everything done that I had gone for. The waiting area was very comfortable and clean. Cannot think of anything negative. Will definit Very satisfied, everything done that I had gone for. The waiting area was very comfortable and clean. Cannot think of anything negative. Will definitely do service work again at Hoffman. More
Great Service - First Time Customer Courteous, knowledgable, thorough service experience with detailed explanation of work recommended and done. Trusted my Service Advisor's (Asst Servi Courteous, knowledgable, thorough service experience with detailed explanation of work recommended and done. Trusted my Service Advisor's (Asst Service Manager) judgement. Am a first time customer who just relocated from the Boston area. More
Pleased Excellent and each person I met was very concerned with my concern. Very professional. The car wash was an unexpected bonus and very much appreciate Excellent and each person I met was very concerned with my concern. Very professional. The car wash was an unexpected bonus and very much appreciated. More
covered under warranty! had an issue with my brakes on my new car and Mike handled the problem with ease. Reassured me it would be covered under warranty! The job was comple had an issue with my brakes on my new car and Mike handled the problem with ease. Reassured me it would be covered under warranty! The job was completed quickly and was covered. I like the service department that Toyota offers here at Hoffman of Avon. All the people are knowledgeable and extremely helpful. More
Smooth, stress-free process I was buying a new car for the first time in 12 years and was nervous about the process, especially being a woman shopping on my own. I lucked into ge I was buying a new car for the first time in 12 years and was nervous about the process, especially being a woman shopping on my own. I lucked into getting Julio, who took me on a test drive and very patiently answered all my questions. I fully expected to be pressured after I left, while I was exploring other cars and options, but that didn't happen at all, and at the end of the day, was a major reason I went with Hoffman. I felt like I got a good deal on my trade-in, and got a good deal overall. Julio took the time to show me the car (a lot's changed in 12 years!) and I felt really comfortable with it when I drove off. I'd definitely come back to buy from Hoffman again -- hopefully sooner than 12 years from now! More
Excellent job Larry did excellent job he went with all the details and he is very good salesman if I have to buy another car in the feature I will call Larry he is Larry did excellent job he went with all the details and he is very good salesman if I have to buy another car in the feature I will call Larry he is good guy. More
Car was not ready for delivery when I picked it up. The car was to have side molding which was not attached. There were no floor mats. I will be returning next week to have items installed. Disappoin The car was to have side molding which was not attached. There were no floor mats. I will be returning next week to have items installed. Disappointed. More
40,000 mile check up on Rav4 Everyone was polite...I got immediate attention from the man who waved me into the garage to Mike, who kept me abreast of the car's progress. They e Everyone was polite...I got immediate attention from the man who waved me into the garage to Mike, who kept me abreast of the car's progress. They even cleaned the inside of my front windshield! More
Happy with my Highlander I was very pleased with my buying experience when I got my Toyota Highlander. Everyone was very polite, friendly and professional. This was a very g I was very pleased with my buying experience when I got my Toyota Highlander. Everyone was very polite, friendly and professional. This was a very good experience getting the vehicle that I wanted at a reasonable price without any hassle. More
Professional and Quick Was very pleased with the service work I had done at Hoffman. Made an appointment, dropped off my Tacoma first thing in the morning, loaner waiting fo Was very pleased with the service work I had done at Hoffman. Made an appointment, dropped off my Tacoma first thing in the morning, loaner waiting for me, quick in and out on my way. Tech was very knowledgeable about my problem, diagnosed and got me a quote to repair. Communication during the day was great, told me everything they needed to do and what it would cost. Let me know when it was done and I could pick it up. Picked up the truck, again quick in and out, two weeks later and no issues, problem solved ! Would definitely return if any work needed. More