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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

October 06, 2016

Air bag issues wires were chewed up and the fix new would have been close to 1k- attempted to work the problem and got it fixed without new parts- both mechanic and More

by WAYNEROGERMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Oct 06, 2016 -

Hoffman Toyota responded

Hello Wayne, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are pleased to hear that Keith and our team were able to make the necessary repairs to your vehicle within your budget. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 05, 2016

Good experience Friendly sales person, no pressure, I was pleasantly surprised how Ednei he made me feel like he provided me with the right car for the right price More

by PK1937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ednei Lima
Oct 05, 2016 -

Hoffman Toyota responded

Hello PK1937, Thank you for choosing Hoffman Toyota! We are thrilled that you stopped by and worked with Ednei and our team to find exactly what you wanted. Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 04, 2016

My car lease at Hoffman Toyota. We were very satisfied with the way things went. Patrick Pantalone was informative, and very agreeable to deal with.. I would go back to him in the f More

by BOB.ARCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Patrick Pantalone, Mike Viara
Oct 05, 2016 -

Hoffman Toyota responded

Hi BOB.ARCHER, Thank you for choosing Hoffman Toyota, and congratulations on your new lease! We are happy to hear that Patrick and the team provided you with a friendly atmosphere and answer all of your questions. Thank you for the recommendation, we value what our customers have to say and are here for you whenever you need us. See you when your vehicle is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 02, 2016

Remarkable Dealership & Outstanding Professionals I've leased Toyota cars for nearly 20 years all over the country. This experience has definitely been the best I can ever remember. From the minute I More

by Acmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jose Espinosa, Jamal Alkatib
Oct 05, 2016 -

Hoffman Toyota responded

Hi Acmartin, Thank you for choosing Hoffman Toyota and congratulations on the lease of your two new vehicles! We are pleased to hear that Jose, Jamal, and Jesus were able to match you with the Toyotas that suited all your needs, and were in your price range. Thank you for providing your feedback we value what our customers have to say and are pleased that you continue to give us your trust when it comes to such a major purchase. We look forward to seeing you when your vehicles need maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 01, 2016

Good experience pleasant surroundings. Very satisfied, everything done that I had gone for. The waiting area was very comfortable and clean. Cannot think of anything negative. Will definit More

by RRJAMCDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Michael DeAngelis
Oct 05, 2016 -

Hoffman Toyota responded

Hello RRJAMCDON, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are happy to hear that you enjoyed our waiting area and that you are satisfied with the work done to your car. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 30, 2016

Great Service - First Time Customer Courteous, knowledgable, thorough service experience with detailed explanation of work recommended and done. Trusted my Service Advisor's (Asst Servi More

by TIMRENY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 05, 2016 -

Hoffman Toyota responded

Hi TIMRENY, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are pleased to hear that Mike and the team were able to address all your concerns in a courteous manner. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again, welcome to the family, and we will see you when your vehicle is next in for maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 29, 2016

Pleased Excellent and each person I met was very concerned with my concern. Very professional. The car wash was an unexpected bonus and very much appreciate More

by GRAMPSMESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Linda Schultz
Oct 05, 2016 -

Hoffman Toyota responded

Hello GRAMPSMESS, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are pleased to her that our team was very professional and answered all your concerns. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 29, 2016

covered under warranty! had an issue with my brakes on my new car and Mike handled the problem with ease. Reassured me it would be covered under warranty! The job was comple More

by LEEB45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe it was Mike Fitzgerald
Oct 05, 2016 -

Hoffman Toyota responded

Hi LEEB45, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike and the team were able to address the issues with your brakes and that it was covered by warranty. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 28, 2016

Smooth, stress-free process I was buying a new car for the first time in 12 years and was nervous about the process, especially being a woman shopping on my own. I lucked into ge More

by JENNOVERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Mike Viara
Oct 05, 2016 -

Hoffman Toyota responded

Hi Jenn O, Thank you for choosing Hoffman Toyota and congratulations on your new Vehicle! We are so pleased to hear that Julio and our sales team made the buying process easy, and answered all of your questions fully. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. Let us know any time you have questions or service needs! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 27, 2016

Excellent job Larry did excellent job he went with all the details and he is very good salesman if I have to buy another car in the feature I will call Larry he is More

by Salim chaudhry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Valenta
Sep 28, 2016 -

Hoffman Toyota responded

Hello Salim, Thank you for choosing Hoffman Toyota, and congratulations on your new vehicle! We appreciate that you trusted the knowledge and dedication of Larry to ensure your purchase was exactly what you wanted. We look forward to seeing you again in the future! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

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