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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

October 01, 2016

Good experience pleasant surroundings. Very satisfied, everything done that I had gone for. The waiting area was very comfortable and clean. Cannot think of anything negative. Will definit More

by RRJAMCDON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Michael DeAngelis
Oct 05, 2016 -

Hoffman Toyota responded

Hello RRJAMCDON, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are happy to hear that you enjoyed our waiting area and that you are satisfied with the work done to your car. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 30, 2016

Great Service - First Time Customer Courteous, knowledgable, thorough service experience with detailed explanation of work recommended and done. Trusted my Service Advisor's (Asst Servi More

by TIMRENY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 05, 2016 -

Hoffman Toyota responded

Hi TIMRENY, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are pleased to hear that Mike and the team were able to address all your concerns in a courteous manner. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again, welcome to the family, and we will see you when your vehicle is next in for maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 29, 2016

Pleased Excellent and each person I met was very concerned with my concern. Very professional. The car wash was an unexpected bonus and very much appreciate More

by GRAMPSMESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Linda Schultz
Oct 05, 2016 -

Hoffman Toyota responded

Hello GRAMPSMESS, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are pleased to her that our team was very professional and answered all your concerns. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 29, 2016

covered under warranty! had an issue with my brakes on my new car and Mike handled the problem with ease. Reassured me it would be covered under warranty! The job was comple More

by LEEB45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I believe it was Mike Fitzgerald
Oct 05, 2016 -

Hoffman Toyota responded

Hi LEEB45, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike and the team were able to address the issues with your brakes and that it was covered by warranty. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 28, 2016

Smooth, stress-free process I was buying a new car for the first time in 12 years and was nervous about the process, especially being a woman shopping on my own. I lucked into ge More

by JENNOVERMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Mike Viara
Oct 05, 2016 -

Hoffman Toyota responded

Hi Jenn O, Thank you for choosing Hoffman Toyota and congratulations on your new Vehicle! We are so pleased to hear that Julio and our sales team made the buying process easy, and answered all of your questions fully. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. Let us know any time you have questions or service needs! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 27, 2016

Excellent job Larry did excellent job he went with all the details and he is very good salesman if I have to buy another car in the feature I will call Larry he is More

by Salim chaudhry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Valenta
Sep 28, 2016 -

Hoffman Toyota responded

Hello Salim, Thank you for choosing Hoffman Toyota, and congratulations on your new vehicle! We appreciate that you trusted the knowledge and dedication of Larry to ensure your purchase was exactly what you wanted. We look forward to seeing you again in the future! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 22, 2016

Car was not ready for delivery when I picked it up. The car was to have side molding which was not attached. There were no floor mats. I will be returning next week to have items installed. Disappoin More

by MFRADETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvin Gamble
Oct 04, 2016 -

Hoffman Toyota responded

Hello MFRADETTE, Thank you for choosing Hoffman Toyota. We sincerely apologize for the frustration you experienced during your recent visit. It is our commitment to provide the highest level of customer satisfaction every time you visit any of our Hoffman dealerships. Our Sales Manager, Jim Fappiano, informed me that the molding and mats arrived on Monday 9/26 and were installed. We trust that you are now fully pleased with your new vehicle. Because your experience is extremely important to us at Hoffman please let us know if there is anything further we can do for you. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 21, 2016

40,000 mile check up on Rav4 Everyone was polite...I got immediate attention from the man who waved me into the garage to Mike, who kept me abreast of the car's progress. They e More

by RUTH.TIMME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Sep 28, 2016 -

Hoffman Toyota responded

Hello RUTH.TIMME, and thank you for choosing Hoffman Toyota for your vehicle service needs. We are pleased to hear how Mike and the service team provided you with excellent customer service, and even a cleaned your windshield! We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Kind regards, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by trust.

September 21, 2016

Happy with my Highlander I was very pleased with my buying experience when I got my Toyota Highlander. Everyone was very polite, friendly and professional. This was a very g More

by HOYERED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, James Fappiano, Patrick Pantalone
Sep 28, 2016 -

Hoffman Toyota responded

Hello HOYERED, thank you for choosing Hoffman Toyota and congratulations on your new Highlander! We are pleased to hear that our team was polite, professional, and made the buying process as smooth as possible. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Toyota! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

September 21, 2016

Professional and Quick Was very pleased with the service work I had done at Hoffman. Made an appointment, dropped off my Tacoma first thing in the morning, loaner waiting fo More

by 09tacoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Rizzo, Linda Schultz, Mike Fitzgerald
Sep 28, 2016 -

Hoffman Toyota responded

Hi 09tacoma, and thank you for trusting Hoffman Toyota with your vehicle service needs. We are pleased to hear that our service team was able to diagnose the issue and make the necessary repairs to your Tacoma with excellent communication through every step of the process. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Kind regards, Alison Gilbert, reputation Management specialist, Hoffman Auto Group. Driven by trust.

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