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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

October 13, 2016

Jeannette Garcia was a great help found me exactly what I was looking for Im absolutely happy an great full overall service and experience was great. More

by Arianna62710
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia
Oct 14, 2016 -

Hoffman Toyota responded

Hi Arianna62710, Thank you for choosing Hoffman Toyota, and congratulations on your recent purchase. We are pleased to hear that Jeannette and the team were able to match you with a vehicle that suited all your needs and answered all your questions. We are dedicated to providing exceptional service at every visit! We will see you again when your Toyota is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust .

October 13, 2016

Always great service I have always had great respect and trust in Mike Fitzgerald. He is professional, knowledgeable, honest and works with me to explain what service I ne More

by dhzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Daniel Savoia
Oct 13, 2016 -

Hoffman Toyota responded

Hello dhzo, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Mike, Dan and the service team have provided you with professional and knowledgeable customer service at every visit. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Let us know if you have any further questions or service needs as we are here for you! Kind regards, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

Amazing as always! Like always amazing service. Very quick and fixed it right! Mike Fitzgerald is one of the best to deal with. Always willing to go the extra to make y More

by STEVEPELLETIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 10, 2016 -

Hoffman Toyota responded

Hi STEVEPELLETIER, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike and the team were able to address all your maintenance needs in an efficient and quick manner. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

$8000 oil change After bringing my car in for an oil change, I complained of a noise coming from the AC fan. After further inspection, the technician found a large mou More

by bobstern
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 11, 2016 -

Hoffman Toyota responded

Hello bobstern, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Mike and the team were able to coordinate with your insurance company to ensure that the damage caused by the mouse nest was taken care of. We are here for you anytime you need us and are dedicated to providing an excellent experience at every visit! See you when your Prius is next in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 08, 2016

New frame Hoffman toyota was a great experience fir me. The service team lead by Mike Fitzgerald, offered the best service ive ever had at a dealership. I would More

by DANKPARADISE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 10, 2016 -

Hoffman Toyota responded

Hello DANKPARADISE, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Mike and our team were able to give you a great experience at your most recent visit! We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 06, 2016

Air bag issues wires were chewed up and the fix new would have been close to 1k- attempted to work the problem and got it fixed without new parts- both mechanic and More

by WAYNEROGERMILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Oct 06, 2016 -

Hoffman Toyota responded

Hello Wayne, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are pleased to hear that Keith and our team were able to make the necessary repairs to your vehicle within your budget. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 06, 2016

knowledgeable, friendly, personable For the past 25 plus years of doing business with Hoffman, always been stress-free experience, Mike F always a pleasure dealing with and your waitin More

by CENTENO_005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 07, 2016 -

Hoffman Toyota responded

Hi CENTRENO_005, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike and the team have been able to make all the necessary maintenance and repairs to your vehicle for the last 25 years! We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when you are next in for service. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 05, 2016

Good experience Friendly sales person, no pressure, I was pleasantly surprised how Ednei he made me feel like he provided me with the right car for the right price More

by PK1937
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ednei Lima
Oct 05, 2016 -

Hoffman Toyota responded

Hello PK1937, Thank you for choosing Hoffman Toyota! We are thrilled that you stopped by and worked with Ednei and our team to find exactly what you wanted. Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 04, 2016

My car lease at Hoffman Toyota. We were very satisfied with the way things went. Patrick Pantalone was informative, and very agreeable to deal with.. I would go back to him in the f More

by BOB.ARCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Patrick Pantalone, Mike Viara
Oct 05, 2016 -

Hoffman Toyota responded

Hi BOB.ARCHER, Thank you for choosing Hoffman Toyota, and congratulations on your new lease! We are happy to hear that Patrick and the team provided you with a friendly atmosphere and answer all of your questions. Thank you for the recommendation, we value what our customers have to say and are here for you whenever you need us. See you when your vehicle is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 02, 2016

Remarkable Dealership & Outstanding Professionals I've leased Toyota cars for nearly 20 years all over the country. This experience has definitely been the best I can ever remember. From the minute I More

by Acmartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jose Espinosa, Jamal Alkatib
Oct 05, 2016 -

Hoffman Toyota responded

Hi Acmartin, Thank you for choosing Hoffman Toyota and congratulations on the lease of your two new vehicles! We are pleased to hear that Jose, Jamal, and Jesus were able to match you with the Toyotas that suited all your needs, and were in your price range. Thank you for providing your feedback we value what our customers have to say and are pleased that you continue to give us your trust when it comes to such a major purchase. We look forward to seeing you when your vehicles need maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

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