Back

Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

Directions

By Type

Showing 879 reviews

October 16, 2016

Beware of a "Certified" vehicle from this dealership How would you feel if when you went for your first oil change at the dealer where you purchased your "Certified" Toyota three months prior and learn More

by NRPG100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Rivera, Linda Schultz, Mike Fitzgerald, Mike Viara
Oct 28, 2016 -

Hoffman Toyota responded

Hello NRPG100, Thank you for choosing Hoffman Toyota for your vehicle service needs. We sincerely apologize for the frustration you experienced at your recent visit. I have been informed by our Service Manager, Kathleen Skiba, that she reached out to you to further explain our certified inspection process and results. She also informed me that your rear tires will be replaced at no cost to you, and that you are satisfied with this outcome. Because your experience is extremely important to us at Hoffman please let us know if there is anything else we can do for you. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 14, 2016

Always a great experience Always so friendly and always make sure I get the service I need. Everyone is so inviting always looking to help and to make sure I'm happy with the o More

by kellypascale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 14, 2016 -

Hoffman Toyota responded

Hi kellypascale, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that our team has been able to provide you with friendly and inviting customer service. We are dedicated to providing an exceptional experience at every visit. Thank you for your feedback and we will see you when you are next in for service! Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

October 14, 2016

Repair Done Well I brought my 2011 Toyota Camry Hybrid as a light was on for the inflation "system" on the car. They were able to fix it and work with my existing war More

by HappyOwnerInBerlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Oct 14, 2016 -

Hoffman Toyota responded

Hello Edge_2016, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team was able to address the issue with the inflation system in your Camry, while working with the warranty company to lower the cost of the repair. We are dedicated to ensuring your vehicle is running safely and efficiently please let us know if you have any further questions or service needs as we are here for you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 14, 2016

Jeannette Garcia was a great help found me exactly what I was looking for Im absolutely happy an great full overall service and experience was great. More

by Arianna62710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia
Oct 14, 2016 -

Hoffman Toyota responded

Hi Arianna62710, Thank you for choosing Hoffman Toyota, and congratulations on your recent purchase. We are pleased to hear that Jeannette and the team were able to match you with a vehicle that suited all your needs and answered all your questions. We are dedicated to providing exceptional service at every visit! We will see you again when your Toyota is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust .

October 13, 2016

Always great service I have always had great respect and trust in Mike Fitzgerald. He is professional, knowledgeable, honest and works with me to explain what service I ne More

by dhzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Daniel Savoia
Oct 13, 2016 -

Hoffman Toyota responded

Hello dhzo, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Mike, Dan and the service team have provided you with professional and knowledgeable customer service at every visit. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Let us know if you have any further questions or service needs as we are here for you! Kind regards, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

October 13, 2016

The best Professional people run the dealer and the will take care of you like they did to me.....thannk you hoffman toyota you are the best. More

by WALTERORELLANA1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrrell Dabrowski, Ednei Lima
Oct 13, 2016 -

Hoffman Toyota responded

Hello WALTERORELLANA1977, Thank you for choosing Hoffman Toyota for your new vehicle purchase. We are pleased to hear that our team was able to provide you with a five star experience! Thank you for your feedback we are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

$8000 oil change After bringing my car in for an oil change, I complained of a noise coming from the AC fan. After further inspection, the technician found a large mou More

by bobstern
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 11, 2016 -

Hoffman Toyota responded

Hello bobstern, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Mike and the team were able to coordinate with your insurance company to ensure that the damage caused by the mouse nest was taken care of. We are here for you anytime you need us and are dedicated to providing an excellent experience at every visit! See you when your Prius is next in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

Amazing as always! Like always amazing service. Very quick and fixed it right! Mike Fitzgerald is one of the best to deal with. Always willing to go the extra to make y More

by STEVEPELLETIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 10, 2016 -

Hoffman Toyota responded

Hi STEVEPELLETIER, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike and the team were able to address all your maintenance needs in an efficient and quick manner. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 08, 2016

New frame Hoffman toyota was a great experience fir me. The service team lead by Mike Fitzgerald, offered the best service ive ever had at a dealership. I would More

by DANKPARADISE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 10, 2016 -

Hoffman Toyota responded

Hello DANKPARADISE, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Mike and our team were able to give you a great experience at your most recent visit! We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 07, 2016

knowledgeable, friendly, personable For the past 25 plus years of doing business with Hoffman, always been stress-free experience, Mike F always a pleasure dealing with and your waitin More

by CENTENO_005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 07, 2016 -

Hoffman Toyota responded

Hi CENTRENO_005, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike and the team have been able to make all the necessary maintenance and repairs to your vehicle for the last 25 years! We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when you are next in for service. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

...
32
...