
Hoffman Toyota
West Simsbury, CT
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Beware of a "Certified" vehicle from this dealership How would you feel if when you went for your first oil change at the dealer where you purchased your "Certified" Toyota three months prior and learn How would you feel if when you went for your first oil change at the dealer where you purchased your "Certified" Toyota three months prior and learned that the car had completely worn brakes with a repair cost of $715. after driving only 4,000 highway miles??? Mileage at purchase was 24,775 although the Carfax and dealer listing stated that it had 23,558 miles. This happened to me at Hoffman Toyota after I purchased a 2014 Toyota Venza XLE in July 2016. After complaining about this issue the dealer elected to replace only the front brakes although the rear brakes only had one millimeter more surface. In addition I requested my tires be rotated but this wasn't done because the rear tires were worn and the front tires were new. I can safely say that I am the proud owner of a Toyota Certified vehicle from Hoffman Toyota that is unsafe to drive after only three months and 4,000 miles. Thank you Hoffman for this experience, I won't be back! More
Always a great experience Always so friendly and always make sure I get the service I need. Everyone is so inviting always looking to help and to make sure I'm happy with the o Always so friendly and always make sure I get the service I need. Everyone is so inviting always looking to help and to make sure I'm happy with the overall service and experience More
Repair Done Well I brought my 2011 Toyota Camry Hybrid as a light was on for the inflation "system" on the car. They were able to fix it and work with my existing war I brought my 2011 Toyota Camry Hybrid as a light was on for the inflation "system" on the car. They were able to fix it and work with my existing warranty (company) so our only cost was our deductible. More
Jeannette Garcia was a great help found me exactly what I was looking for Im absolutely happy an great full overall service and experience was great. was a great help found me exactly what I was looking for Im absolutely happy an great full overall service and experience was great. More
Always great service I have always had great respect and trust in Mike Fitzgerald. He is professional, knowledgeable, honest and works with me to explain what service I ne I have always had great respect and trust in Mike Fitzgerald. He is professional, knowledgeable, honest and works with me to explain what service I need and why. I never feel rushed and I feel confident that he addresses my needs and budget. He is such an asset to your company. Also, on Wednesday of this week, another fine, young man (sorry I forgot his name..Dan?) checked me in as Mike was with someone else. He was very professional, personable and customer oriented. More
The best Professional people run the dealer and the will take care of you like they did to me.....thannk you hoffman toyota you are the best. Professional people run the dealer and the will take care of you like they did to me.....thannk you hoffman toyota you are the best. More
$8000 oil change After bringing my car in for an oil change, I complained of a noise coming from the AC fan. After further inspection, the technician found a large mou After bringing my car in for an oil change, I complained of a noise coming from the AC fan. After further inspection, the technician found a large mouse nest next to my fan! After being told they were recommending $8000 in replacement parts the mice had destroyed, my service manager, Mike Fitzgerald took control and coordinated everything with my insurance company. What could have been a financial disaster, was handled seamlessly and professionally by Mike and my 2010 Preius looks like new!! I couldn't be happier ! More
Amazing as always! Like always amazing service. Very quick and fixed it right! Mike Fitzgerald is one of the best to deal with. Always willing to go the extra to make y Like always amazing service. Very quick and fixed it right! Mike Fitzgerald is one of the best to deal with. Always willing to go the extra to make your experience as quick and nice as possible. More
New frame Hoffman toyota was a great experience fir me. The service team lead by Mike Fitzgerald, offered the best service ive ever had at a dealership. I would Hoffman toyota was a great experience fir me. The service team lead by Mike Fitzgerald, offered the best service ive ever had at a dealership. I would definitely come back for more. More
knowledgeable, friendly, personable For the past 25 plus years of doing business with Hoffman, always been stress-free experience, Mike F always a pleasure dealing with and your waitin For the past 25 plus years of doing business with Hoffman, always been stress-free experience, Mike F always a pleasure dealing with and your waiting area very comfortable More