Hoffman Toyota
West Simsbury, CT
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Service Check Service at Hoffman Toyota continues to be of the highest caliber. Staff is accommodating , professional and listens to your concerns. Thank you all Service at Hoffman Toyota continues to be of the highest caliber. Staff is accommodating , professional and listens to your concerns. Thank you all for years of service, sales and continuity in client satisfaction. Camille Kilgore More
Jose Rivera is amazing! Jose Rivera is amazing, just bought my second Prius from him at Hoffman. Really listens, no hard sale, super nice and gave me a great deal. Highly r Jose Rivera is amazing, just bought my second Prius from him at Hoffman. Really listens, no hard sale, super nice and gave me a great deal. Highly recommend the dealer and Jose in particular! More
New tires Overall, happy with the service and service advisor (Dan), but the tech forgot to inspect my brakes and no one washed the car, as was always the case Overall, happy with the service and service advisor (Dan), but the tech forgot to inspect my brakes and no one washed the car, as was always the case on prior visits. More
Lease renewal Excellent customer service. The staff makes me feel welcome. My sales associate, John, always greets me by name and is attentive to all my question Excellent customer service. The staff makes me feel welcome. My sales associate, John, always greets me by name and is attentive to all my questions and requests. More
Faster than promised! I Appreciated the quick service time. The service advisor said it would be about an hour and fifteen minutes for the 20k scheduled service. I was driv I Appreciated the quick service time. The service advisor said it would be about an hour and fifteen minutes for the 20k scheduled service. I was driving away In 40 minutes! More
Great dealership and an awesome group of people to help you I bought a 2011 Prius a few months ago. Everyone has been very helpful. Specifically, Jeannette Garcia of the sales department and Ednie Lima whom I t I bought a 2011 Prius a few months ago. Everyone has been very helpful. Specifically, Jeannette Garcia of the sales department and Ednie Lima whom I test drove the vehicle with had come through in helping me more than once when I had any issues with my vehicle. They were kind and very easy to get along with. My car has been in great condition since. Overall a very reasonable place to buy your next vehicle. More
Beware of a "Certified" vehicle from this dealership How would you feel if when you went for your first oil change at the dealer where you purchased your "Certified" Toyota three months prior and learn How would you feel if when you went for your first oil change at the dealer where you purchased your "Certified" Toyota three months prior and learned that the car had completely worn brakes with a repair cost of $715. after driving only 4,000 highway miles??? Mileage at purchase was 24,775 although the Carfax and dealer listing stated that it had 23,558 miles. This happened to me at Hoffman Toyota after I purchased a 2014 Toyota Venza XLE in July 2016. After complaining about this issue the dealer elected to replace only the front brakes although the rear brakes only had one millimeter more surface. In addition I requested my tires be rotated but this wasn't done because the rear tires were worn and the front tires were new. I can safely say that I am the proud owner of a Toyota Certified vehicle from Hoffman Toyota that is unsafe to drive after only three months and 4,000 miles. Thank you Hoffman for this experience, I won't be back! More
Repair Done Well I brought my 2011 Toyota Camry Hybrid as a light was on for the inflation "system" on the car. They were able to fix it and work with my existing war I brought my 2011 Toyota Camry Hybrid as a light was on for the inflation "system" on the car. They were able to fix it and work with my existing warranty (company) so our only cost was our deductible. More
Always a great experience Always so friendly and always make sure I get the service I need. Everyone is so inviting always looking to help and to make sure I'm happy with the o Always so friendly and always make sure I get the service I need. Everyone is so inviting always looking to help and to make sure I'm happy with the overall service and experience More
The best Professional people run the dealer and the will take care of you like they did to me.....thannk you hoffman toyota you are the best. Professional people run the dealer and the will take care of you like they did to me.....thannk you hoffman toyota you are the best. More