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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

October 19, 2016

Service Check Service at Hoffman Toyota continues to be of the highest caliber. Staff is accommodating , professional and listens to your concerns. Thank you all More

by CCRSCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Gnitzcavich/Appraiser, Michael Fuhr, Keith Lundy
Oct 19, 2016 -

Hoffman Toyota responded

Hello Camile, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team is accommodating, professional and addresses all your concerns. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again next time! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Jose Rivera is amazing! Jose Rivera is amazing, just bought my second Prius from him at Hoffman. Really listens, no hard sale, super nice and gave me a great deal. Highly r More

by robingilmartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Mike Viara
Oct 19, 2016 -

Hoffman Toyota responded

Hi robingilmartin, Thank you for choosing Hoffman Toyota and congratulations on your new purchase! We are pleased to hear that Jose and the sales team were able to get you a good deal for your second Prius purchased from us. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Prius is in for service. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 18, 2016

New tires Overall, happy with the service and service advisor (Dan), but the tech forgot to inspect my brakes and no one washed the car, as was always the case More

by JGENTILE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Nov 28, 2016 -

Hoffman Toyota responded

Hello JGENTILE0, Thank you for trusting Hoffman Toyota for your vehicle service needs. We apologize that our tech missed the mark when it came to inspecting your brakes and that your vehicle was not washed as it previously had been. We are happy to hear, however that Dan did provide you with overall good service. Thank you for taking the time to provide us with your feedback as we are always working on improving our processes. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 18, 2016

Lease renewal Excellent customer service. The staff makes me feel welcome. My sales associate, John, always greets me by name and is attentive to all my question More

by BAG0900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, John Rossley
Oct 19, 2016 -

Hoffman Toyota responded

Hi BAG0900, Thank you for choosing Hoffman Toyota and congratulations on your recent purchase! We are so happy to hear that John and the team were able to provide you with excellent customer service and answered all your questions and concerns. . We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 17, 2016

Faster than promised! I Appreciated the quick service time. The service advisor said it would be about an hour and fifteen minutes for the 20k scheduled service. I was driv More

by TIMTHEREALTOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Oct 17, 2016 -

Hoffman Toyota responded

Hello TIMTHEREALTOR, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are pleased to hear that our service team was able to provide you with prompt service team and get you back out on the road again as soon as possible. We value your time and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 17, 2016

Great dealership and an awesome group of people to help you I bought a 2011 Prius a few months ago. Everyone has been very helpful. Specifically, Jeannette Garcia of the sales department and Ednie Lima whom I t More

by Bsuly100
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Jeannette Garcia, Michael Fuhr, Ednei Lima
Oct 18, 2016 -

Hoffman Toyota responded

Hello Bsuly100, Thank you for choosing Hoffman Toyota, and congratulations on the purchase of a 2011 Prius. We are pleased to hear that Ednie, Jeanette and our service team were able to address any issues that arose with your vehicle and were helpful and kind. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is next in for service. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 16, 2016

Beware of a "Certified" vehicle from this dealership How would you feel if when you went for your first oil change at the dealer where you purchased your "Certified" Toyota three months prior and learn More

by NRPG100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Rivera, Linda Schultz, Mike Fitzgerald, Mike Viara
Oct 28, 2016 -

Hoffman Toyota responded

Hello NRPG100, Thank you for choosing Hoffman Toyota for your vehicle service needs. We sincerely apologize for the frustration you experienced at your recent visit. I have been informed by our Service Manager, Kathleen Skiba, that she reached out to you to further explain our certified inspection process and results. She also informed me that your rear tires will be replaced at no cost to you, and that you are satisfied with this outcome. Because your experience is extremely important to us at Hoffman please let us know if there is anything else we can do for you. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 14, 2016

Repair Done Well I brought my 2011 Toyota Camry Hybrid as a light was on for the inflation "system" on the car. They were able to fix it and work with my existing war More

by Edge_2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Oct 14, 2016 -

Hoffman Toyota responded

Hello Edge_2016, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team was able to address the issue with the inflation system in your Camry, while working with the warranty company to lower the cost of the repair. We are dedicated to ensuring your vehicle is running safely and efficiently please let us know if you have any further questions or service needs as we are here for you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 14, 2016

Always a great experience Always so friendly and always make sure I get the service I need. Everyone is so inviting always looking to help and to make sure I'm happy with the o More

by kellypascale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 14, 2016 -

Hoffman Toyota responded

Hi kellypascale, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that our team has been able to provide you with friendly and inviting customer service. We are dedicated to providing an exceptional experience at every visit. Thank you for your feedback and we will see you when you are next in for service! Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

October 13, 2016

The best Professional people run the dealer and the will take care of you like they did to me.....thannk you hoffman toyota you are the best. More

by WALTERORELLANA1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyrrell Dabrowski, Ednei Lima
Oct 13, 2016 -

Hoffman Toyota responded

Hello WALTERORELLANA1977, Thank you for choosing Hoffman Toyota for your new vehicle purchase. We are pleased to hear that our team was able to provide you with a five star experience! Thank you for your feedback we are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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